Manager Management,Mainframe Operations, ITIL, Console Operations
Resume:
James L Rodgers
Shamong, NJ *****
Phone:
Email:
*******@*******.***
OBJECTIVE: A self-motivated and hard-working professional with thirty plus years of experience as a shift Manager for Mainframe and Distributed Systems Operations in a Global financial services firm is seeking a challenging position in IT Operations Management.
EDUCATION: William Patterson College 1974-1976
New York University 1977-1978
COMPUTER SKILLS:
Microsoft Windows 2000/XP/Vista,, TCP/IP Networking, Microsoft Office (Word, Power Point, Excel, Access, Outlook), Internet Explorer, z/OS, CICS, DB2
ITIL V3 Foundations Certification (November 2008)
ITIL V3 Intermediate: Operational Support and Analysis Certification (April 2012)
ITIL V3 Intermediate: Release, Control and Validation Certification (June 2012)
WORK EXPERIENCE:
Morgan Stanley, New York, New York
Mainframe Sr. Console Operator (Contractor)- (February, 2014-March, 2018)
Participated in the transition of the IBM mainframe workload from IBM to Morgan Stanley. Utilized various monitoring tools (Omegamon, Omegaview, Tivoli Enterprise Console, Focal Point) to monitor the infrastructure the z/OS LPARS, which includes CICS regions, MQ databases, Db2 databases, Storage, DASD.
Perform Level 1 troubleshooting for all mainframe issues and escalate to SMEs when necessary. Support and perform scheduled changes and production issues via recycling started tasks, IPLing systems and managing the CEC via HMC.
Perform level 1 incident management severity one and severity two condition business outages as a result of failures within the infrastructure. Communicate with support groups to identify root cause of issues and assign the incident records accordingly so corrective actions may be taken to prevent a reoccurrence.
Review all scheduled weekly changes to the mainframe environment for potential conflicts and resolve conflicts with the concerned parties. Implement changes during the weekend change implantation window.
Citigroup, Irving, TX
Infrastructure Senior Operations Manager Vice President (2012-2013)
Managed Distributed and Mainframe Operations shift (15+ employees) within Citigroup Technology Infrastructure responsible for monitoring, escalating, reporting and managing Distributed and Mainframe events and incidents across multiple Citigroup Businesses such as Brokerage and Asset Management, Consumer Banking, Transaction Services, Securities and Banking, and Corporate Center.
Utilized various monitoring tools (Omegamon, Omegaview, eG Solutions, Tivoli Enterprise Console, Tivoli Workload Scheduler, Mercury Sitescope) to monitor 15000+ Distributed servers (Unix, Linux, AIX, Solaris, Windows), 100+ z/OS LPARs (as well as CICS regions, MQs, DB2 databases, Webspheres, Storage, Batch SLAs, Late Queues) and 4000+ internal and external URLs and Ports. Performed Level 1 troubleshooting for all the Mainframe issues and escalated to SMEs when necessary. Supported scheduled changes and production issues via recycling started tasks, IPLing systems, varying tape drives/DASDs/CHPIDs, managing CECs via HMC, etc.
Citigroup, Weehawken, NJ
Infrastructure Senior Operations Manager Vice President (2002 to 2012)
Managed Distributed and Mainframe Operations shift (15+ employees) within Citigroup Technology Infrastructure responsible for monitoring, escalating, reporting and managing Distributed and Mainframe events and incidents across multiple Citigroup Businesses such as Brokerage and Asset Management, Consumer Banking, Transaction Services, Securities and Banking, and Corporate Center.
Utilized various monitoring tools (Omegamon, Omegaview, eG Solutions, Tivoli Enterprise Console, Tivoli Workload Scheduler, Mercury Sitescope) to monitor 15000+ Distributed servers (Unix, Linux, AIX, Solaris, Windows), 100+ z/OS LPARs (as well as CICS regions, MQs, DB2 databases, Webspheres, Storage, Batch SLAs, Late Queues) and 4000+ internal and external URLs and Ports. Performed Level 1 troubleshooting for all the Mainframe issues and escalated to SMEs when necessary. Supported scheduled changes and production issues via recycling started tasks, IPLing systems, varying tape drives/DASDs/CHPIDs, managing CECs via HMC, etc.
Managed severity one and severity two condition Business outages resulted by failures in the Technology infrastructure such as Servers (Windows, Linux, Solaris), networks (routers, switches, BIGIP Load Balancer), Applications (Weblogic), Databases (Oracle and MS SQL Server), Web Servers (IIS, Apache), MS Exchange Servers, Virtualized Desktops (VMWare ESX, Citrix XenServers), z/OS, CICS, MQ, DB2, Mainframe Hardware, Tape, DASD, Applications, batch jobs, etc. throughout North America.
Brought all the necessary support groups on a conference call and created in-house developed incident record documenting problem description, customer impact, incident summary, etc. Provided periodic status updates to Senior Management throughout the incident until the issue was resolved. Assisted technical parties in decision making process to bring quicker resolution to the problem such as failing over to COB/invoking disaster recovery procedure to minimize customer outage time, etc. Reported all incidents that occurred throughout the day to the Senior Management during the daily morning meetings
Communicated with support groups to identify root cause of the problem and assigned the incident record accordingly so that appropriate corrective actions may be taken to prevent a recurrence. Created incident tasks for necessary follow ups such as enabling server monitoring to identify and correct issues before they turn into outages
Reviewed, approved/rejected and supported Distributed and Mainframe Application and Infrastructure changes (RFCs) for hardware and software upgrades, patching, COB tests, etc.
Created staff schedule, approved timesheets, guided and motivated Operators
Performed midyear and end of year staff appraisals (Collegial Reviews) with Command Center Management
Performed semi annual Entitlement Review (EERS) of staff members
Created weekly accomplishment reports for Command Center Senior Management
Coordinated and Performed COB (Continuity of Business) tests with the various businesses supported
Review Procedure Control Manual (PCM) for accuracy and add/delete any entries which need to be made
Citigroup, New Castle, Delaware
Mainframe Command Center Manger Vice President (1992-2002)
Managed Mainframe Operations department (40+ employees) within Citigroup Technology Infrastructure responsible for monitoring, escalating, reporting and managing Mainframe events and incidents across multiple Citigroup Businesses such as Corporate Finance and Latin America, Transaction Services, Securities and Banking, and Global Cash Management
Reviewed and created budget for the salary structure of the Mainframe Command Center staff
Reviewed, approved/rejected and supported Mainframe Application and Infrastructure changes for hardware and software upgrades, patching, COB tests, etc.
Created staff schedule, approved timesheets, guided and motivated Operators
Performed end of year staff appraisals with Command Center Senior Management
Performed semi annual Entitlement Review (EERS) of staff members
Created weekly accomplishment reports for Command Center Senior Management
Coordinated and Performed COB (Continuity of Business) tests with the various businesses supported
Review PCM for accuracy and add/delete any entries which need to be made
Communicated with support groups to identify root cause of the problem and assigned the incident record accordingly so that appropriate corrective actions may be taken to prevent a recurrence. Created incident tasks for necessary follow ups to correct issues before they turn into outages.
Participated in the migration of the Latin America businesses from various South America Countries to a centralized location in Silver Springs Maryland
Assisted with the conversion of the Latin America businesses from a VM based platform to a mainframe (OS) based platform
Citigroup, New York, NY
Mainframe Command Center Shift Manger Assistant Vice President (1986-1992)
Managed Mainframe Operations shift (20+ employees) within Citigroup Technology Infrastructure responsible for monitoring, escalating, reporting and managing Mainframe events and incidents across multiple Citigroup Businesses such as Corporate Finance, Transaction Services, Securities and Banking, and Investment Banking.
Created weekly accomplishment reports for Command Center Senior Management
Coordinated and Performed COB (Continuity of Business) tests with the various businesses supported
Participated in the migration of the North America Investment Bank (NAIB) Command Center from 111 Wall St to 33rd Street to combine with the North America Global Finance (NAGF) Command Center
Participated in the migration of the 33rd Street Command Center to New Castle Delaware
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