Customer Service Medical
Resume:
OBJECTIVE
To obtain a professional position in a medical environment where I can utilize my experience and talent, as well as learn and be an integral part of the office. EXPERIENCE
O U T B O U ND C A L L R E P R E S E N TATIVE, Q UALITY DATA MANAGEMENT, BRECKSVILLE, OH
Interview patients for satisfaction surveys regarding prior physician appointments, hospital stays or emergency visits by phone. Some computer coding involved. Completion of paperwork for call information.
COURIER, GUARANTEED DELIVERY SERVICE
Delivery of prescriptions to various health care facilities. Completion of daily paperwork regarding deliveries.
F RONT D E S K R E C E P T I ONIST, U N I V E R S I T Y HEALTH SYSTEM DRS. SCHAEFFER AND ILIEVA, BAINBRIDGE, OH
Responsibilities included answering phone lines, appointment scheduling, filing of charts and test results, confirmation of appointments, pharmacy communication, daily mail, office supply ordering, assisting physicians when required.
MEDICAL R E C E P T I ONIST, U N I V E R S I T Y HEALTH S Y S T EM, D R S . MARKOWITZ, ROSENBERG, S T E I N AND ASSOCIATES, MAYFIELD HEIGHTS, OH
Responsibilities included answering phone lines, appointment scheduling, patient customer service, filing charts, pharmacy communication, scheduling consultations through hospitals, stock exam rooms, process charts once electronic filing system was implemented. EDUCATION
GRADUATE OF GARFIELD HEIGHTS HIGH SCHOOL
SKILLS
Medical Terminology
Computer skills including Concept Computer Program, Impact MD Computer Program and Microsoft Computer Applications
REFERRALS
Available Upon Request
JOSETTE KAPLAN
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