Customer Service Social Media

Stephanie Phan

*********.*******@*****.*** San Diego, CA 92123 720-***-**** C

Summary:

Highly driven, self-motivated bilingual bookkeeper who takes initiative and has resourcefulness to deliver perfection in accounting and meeting business objectives. Experienced with recording sales, financial reconciliations and payroll tasks. Comfortability in various environments resulted in development of excellent approaches to problem solving and developing business processes. Areas of Strengths:

Attention to Detail

Customer Service

Problem Solving

Team Oriented

Oral Communication

Decision Making

Organization

Leadership

Adaptability

Professional Experience:

Oxi Fresh Franchising Corporation

Bookkeeper March 2016- May 2018

● Record sales on account in the general ledger for six entities. Record all cash receipts to accounts receivable.

● Record all cash transactions, complete monthly bank reconciliations.

● Record and reconcile all accounts payable, credit card transactions, accounts payable to statements and all credit card accounts. Prepare and analyze costs with comparison to budget.

● Created excel spreadsheets to alleviate workload and increase efficiency.

● Process payroll for six entities.

● Provide monthly and quarterly financial reports as directed by management. Vie Luxe

Cocktail Server 2015- 2017

● Balance and prioritize many tasks under high-pressure situations.

● Monitored guests at all times, predicted needs and quickly responded to requests.

● Maintained table appearance by pre-bussing, checked drink levels and provided sufficient napkins.

● Build and maintain excellent relationship with customers to ensure repeat business.

● Provided quick, efficient, and pleasant delivery of Service, ensuring the quality standards and service are being delivered.

Manny Fthenakis

Personal Assistant 2014- 2016

● Coordinated overnight travel arrangements and accommodations.

● Attending meetings and taking recap notes.

● Planning, organizing and managing events/presentations.

● Managing budgets.

● Screened telephone calls, inquiries and directed them as necessary.

● Organized personal and professional calendars and supplied reminders of meetings and events. Technical Skills:

Proficient in Microsoft Office including Word, Excel, PowerPoint, Outlook, Microsoft Operating Systems, Social Media Sites, QuickBooks, Google Docs, Adobe Photoshop Education:

University of Colorado Denver Business School

Expected Bachelor’s Degree Spring 2019

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