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Office/Personnel Assistant

Olympia, WA
June 07, 2018

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Alania McKinnis

**** **** **** ** *******, Lacey, WA 98503 H: 360-***-****


Experienced Office Personnel Assistant with outstanding resourcefulness and creative problem-solving abilities. Versed in customer, employee and management communications with relationship and rapport cultivating strengths. Ability to maintain a positive attitude while interacting with demanding clients and staff as the primary point of contact.


Excellent Customer Service

Time Management

Relationship building

Employee mentoring

Retail Industry Experienced

Accounts Receivable Knowledge

Works well under pressure

Excellent at initiating and maintaining good

communication skills

Professional phone etiquette

OSHA Compliance

Clerical duties

Conflict resolution

Maintaining and keeping files as required

Appointment setting & keeping

Accurate money handling

Customer-service oriented

Administrative support specialist

Attention to detail

Customer and client relations

Demonstrates sound judgment with problem



Assistant Office Manager, 10/2016 to 06/2018

Town & Country Roofing – Tumwater, WA

Greeted customers and visitors in-person and via telephone calls.

Screened all visitors and directed them to the correct employee or office.

Monitored and evaluated personnel performance to complete bi-weekly reviews, recommend

advancement or address productivity concerns.

Managed accounts receivable accounts directly.

Wrote professional notes and letters for clients and staff.

Communicated objectives across all staff through scheduled follow-ups.

Established and developed highly-efficient and dependable administrative skills by delivering ongoing

coaching and motivation.

Personnel Assistant, 10/2015 to 03/2016

Watson Productions – Olympia, WA

Delivered friendly assistance with new hires throughout the interviewing and hiring process.

Recruited, interviewed, and screened qualified potential employees.

Performed various administrative functions, including filing paperwork, delivering mail, sorting mail,

office cleaning and bookkeeping.

Resolved employment-related disputes through proactive communication.

Led a comprehensive new hire training for 10-12 new staff members.

Temporary Shift Supervisor, 10/2013 to 03/2014

AAFES – Fort Riley North, KS

Completed store opening and closing procedures, including setting up registers and checking products.

Helped store management meet standards of service and quality in daily operations.

Kept facility compliant with health codes, sanitation requirements and license regulations.

Handled customer complaints with poise and grace, immediately resolving issues by being available.

Inventoried and restocked items throughout day.

Responded to and resolved customer questions and concerns.

Applied security, safety and loss prevention strategies during shifts.

Store Associate, 03/2011 to 06/2014

AAFES – Fort Riley North, KS

Received an "excellent customer service" acknowledgement and award from the Post Commanding

General at the current time.

Opened the establishment at the beginning of business day.

Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

Answered customer questions about product availability and shipment times.

Fostered a positive work environment by consistently treating all employees and customers with respect

and consideration.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Provided an elevated customer experience to generate and build long-term customer relationships and a

loyal clientele.


Esthetician License: Esthetics, 2016

Olympia Barber School - Olympia, WA

High School Diploma: 2007

Vilseck American High School - Germany

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