Experienced Office Personnel Assistant with outstanding resourcefulness and creative problem-solving abilities. Versed in customer, employee and management communications with relationship and rapport cultivating strengths. Ability to maintain a positive attitude while interacting with demanding clients and staff as the primary point of contact.
Excellent Customer Service
Retail Industry Experienced
Accounts Receivable Knowledge
Works well under pressure
Excellent at initiating and maintaining good
Professional phone etiquette
Maintaining and keeping files as required
Appointment setting & keeping
Accurate money handling
Administrative support specialist
Attention to detail
Customer and client relations
Demonstrates sound judgment with problem
Assistant Office Manager, 10/2016 to 06/2018
Town & Country Roofing – Tumwater, WA
Greeted customers and visitors in-person and via telephone calls.
Screened all visitors and directed them to the correct employee or office.
Monitored and evaluated personnel performance to complete bi-weekly reviews, recommend
advancement or address productivity concerns.
Managed accounts receivable accounts directly.
Wrote professional notes and letters for clients and staff.
Communicated objectives across all staff through scheduled follow-ups.
Established and developed highly-efficient and dependable administrative skills by delivering ongoing
coaching and motivation.
Personnel Assistant, 10/2015 to 03/2016
Watson Productions – Olympia, WA
Delivered friendly assistance with new hires throughout the interviewing and hiring process.
Recruited, interviewed, and screened qualified potential employees.
Performed various administrative functions, including filing paperwork, delivering mail, sorting mail,
office cleaning and bookkeeping.
Resolved employment-related disputes through proactive communication.
Led a comprehensive new hire training for 10-12 new staff members.
Temporary Shift Supervisor, 10/2013 to 03/2014
AAFES – Fort Riley North, KS
Completed store opening and closing procedures, including setting up registers and checking products.
Helped store management meet standards of service and quality in daily operations.
Kept facility compliant with health codes, sanitation requirements and license regulations.
Handled customer complaints with poise and grace, immediately resolving issues by being available.
Inventoried and restocked items throughout day.
Responded to and resolved customer questions and concerns.
Applied security, safety and loss prevention strategies during shifts.
Store Associate, 03/2011 to 06/2014
AAFES – Fort Riley North, KS
Received an "excellent customer service" acknowledgement and award from the Post Commanding
General at the current time.
Opened the establishment at the beginning of business day.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Answered customer questions about product availability and shipment times.
Fostered a positive work environment by consistently treating all employees and customers with respect
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Provided an elevated customer experience to generate and build long-term customer relationships and a
Esthetician License: Esthetics, 2016
Olympia Barber School - Olympia, WA
High School Diploma: 2007
Vilseck American High School - Germany