Customer Service Care
Resume:
LINAH KAWIA MUTINDA
Tel No.: 070*******
Email: ***************@*****.***
Profile Summary
To work in a dynamic and challenging work environment that will enable me to integrate the theories, principles and concepts learned in my field of study and gain valuable experience and skills and contribute to the firm’s growth through my outstanding financial skills and strong commitment.
EMPLOYMENT HISTORY
Customer Service Executive, Feb 2018 to May 2018
Property Reality Limited
Responsibilities
. Handling customer issues and queries through email and phone calls.
. Face to face meeting with clients
. Sorting, maintaining and updating customer records
. Guiding clients through the stamp duty process via KRA i-tax portal
Receiving and directing calls to the respective departments.
Calling and updating clients on the PRC products and projects.
Records Management Specialist, August 2017 to January 2018
Eco-bank Kenya
Responsibilities
Sort and organize records.
Capture information in excel sheet.
Reconcile system information and hard copies information.
Arrange for destruction of obsolete items/records.
Update system with missing information available on hard copies.
Interrogate all the filling at Inforfort, carton by carton, branch wise/department wise.
Interrogate all the filling at Inforfort, carton by carton, branch wise/department wise.
Switchboard Operator
Barclays Bank of Kenya, March 2016 – February 2017
Responsibilities
Receiving and directing calls to the respective departments
Handling customer queries on loan repayments.
Receptionist
Retirement Benefits Authority, May 2015 – November 2015
Responsibilities
Handling routine pensions complaints and queries
Receiving and directing visitors
Consolidating pre- retirement training material
Receiving and directing mails and calls
Customer Care
Barclays Bank of Kenya, May 2014 – August 2014
Responsibilities
Handling customers queries on Debit and Credit card changes/migration
Updating customer contacts
Training customers on usage of digital channels i.e internet and mobile banking
Issuing customers with Master cards
EDUCATION BACKGROUND
Academic qualifications:
. KCA University – CPA part 11, section 3
Bachelor of Commerce – Finance option, Second Class Honors lower division, Jomo Kenyatta University of Agriculture and Technology, May 2012 – May 2015.
Kenya Certificate of Secondary Education, Mbitini Girls Secondary School, January 2008 – November 2011.
Key Competencies and Skills
Excellent skills in MS word, Excel, PowerPoint, Outlook and Internet.
Excellent oral and communication skills.
Exceptional interpersonal and leadership skills.
High personal integrity
Effective planning and organizational skills.
INTRESTS/HOBBIES
1.Travelling
2.Innovation and discovery of new ideas
3.Reading informative articles
4.Participating in church activities
REFEREES:
Please feel free to contact the under mentioned in regard to my competence, work ethic and performance and/or any aspect with respect to me.
1.Mr. George Gobanga
Admin Officer
Barclays Bank Bishops Gate
Telephone: 072*******
Email: ******.*******@*****.***
2.Mr Edward Mbugua
Facility Officer -Ecobank
Telephone: 072*******
Email:embugua@ecobank
3.Mr. Jackson Nguthu
HR Officer – Retirement Benefits Authority
Telephone: 072*******
Email: *******@***.**.**
Contact this candidate