Customer Service Medical
Resume:
Million Fetewi
612-***-**** - ********@****.***
EDUCATION
University St. Catherine, Minneapolis, Minnesota May 21, 2016
Phlebotomy Certification
SKILLS AND QUALIFICATIONS
Excellent knowledge of medical terminology and medical procedures
Outstanding written, verbal, and cross cultural communication skills
Excellent attendance and punctuality record and reliable vehicle
Proven ability to prioritize, organize and communicate with multidisciplinary medical staff
Commitment to providing consistently high quality customer service
Completed 400 blood draws, and processed specimens with laboratory equipment such as centrifuge and INR
WORK EXPERIENCE
LabCorp, Minneapolis, Minnesota December 1,2017- Present
Receive and check in specimens and verify demographics, Enter patient demographic details into database. Draw patients from all age groups.
Prepare laboratory specimens (blood and body fluids) for testing
Accurately label, sort, rack and deliver samples
Storing, retrieving, and disposing of samples
Maintain a clean, well-stocked, organized work area
Follow all Standard Operating Procedures including safety and quality standards
Park Nicollet Methodist Hospital, St. Louis Park, Minnesota July 1 2016 –Dec 1 21018
Laboratory Assistant
Perform functions associated with obtaining laboratory specimens on patients of all ages; by follow laboratory policies and procedures in the ER, ICU, and Inpatient. Communicate professionally with coworkers and medical personnel throughout the medical center.
Fairview Eagan Urgent Care and Clinic, Eagan, Minnesota April 11 2016 – May 15, 2016
Phlebotomy Internship
Interact with all patients and their families in a pleasant, efficient and cooperative manner. Collect 400 blood samples, observing principles of asepsis to obtain blood samples. Maintain confidentiality and comply with laboratory safety and control policies. Set up, maintain, collaborate, clean and test sterility of medical equipment. Perform office duties as required for efficiency of blood draw station. Analyze and record test data to issue reports using charts, graphs and narratives.
AVT INC, Bloomington, Minnesota May 2013- July 2014
Warehouse Associate, Assembly
Produce finished printed circuit boards, or simply one link according to customer needs and specification. Component Assembly, Excising, Stiffener Application, and Registration Punch. Supply chain functions that assist in delivering product to our customers.
Fairview Ridges Hospital May 2007 - January 2013
Dietary Aide Burnsville, Minnesota
Provided quality customer service through waiting on tables and cashiering. Also facilitated nurse’s orders for patients’ meals throughout the day and delivered meals in a timely manner. Counted money at the end of each shift and documented the department books for deposit.
COMMUNITY INVOLVEMENT
Salvation Army 2001 - 2003
Channel One Food Drive 1999 - 2001
Boys and Girls Club 1999-2000
LANGUAGES
English. Ethiopian, Amharic
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