Customer Service Assistant

*** **** ****** **

Meridianville, AL *****

Cell Phone 256-***-****

E-mail: *************@*******.***

Patricia A. Easter

Objective

To obtain a challenging and rewarding position where my training and experience will be utilized to further my knowledge and gain more skills to farther my career.

Professional

Experience

Additional

Professional

Experience

(Temp Summer Job)

Education

Professional

Development

Accreditations

Skills

10/2017 – Present Amazon Virtual

Part Time Flex Customer Service Associate

Excellent customer service skills, including maintaining focus on the customer issues; Ability to empathize with and prioritize customer needs; Demonstrates interpersonal skills with a diverse customer base; Demonstrates ownership to resolve challenging customer issues, escalating when necessary; Ability to determine customer needs and provide appropriate solutions

05/2014 – 10/2015 NAF-Walker School Age Children Fort Hood, TX

CYS Program Associate Technology Lab

Assist in designing and responsible for implementing an Educational Technology Program for school age youth; Plans, coordinates, and conducts activities for program participants based on observed needs of individual children/youth and in cooperation with other CYS staff; Prepares and implements program options for children and youth with special requirements; Works in ratio with children and youth; Creates a positive environment in CYS Technology Lab; Use resource materials and supplies to supplement computer software programs and Internet access; Ensures the use of technology is fully integrated into all activities and events in the facility to include each of The Army's School-Age and Youth Four Core Service Areas; incorporating baseline programming and implementation of Boys and Girls Clubs of America and 4-H Materials for children and youth Kindergarten/1st – 5th grade; Encourages participant interest and maintains an environment that promotes positive child and youth interactions with other children, youth, and adults; Provides supervision, oversight, and accountability for program participants in compliance with DoD, Army and local policies, guidance, and standards; Demonstrates proper work methods and provides work-related guidance to subordinates when required; Ensures computer, peripherals, and software are maintained in good condition and working order; Informs CYS Functional Technology Specialist of any major repairs requiring professional expertise; Secures supplies, equipment, and facilities; Interacts with children and youth using approved child guidance and youth development techniques; Promotes and role models safety, fitness, health and nutrition practices; Models appropriate behaviors and techniques for working with children and youth; Maintains control of and accounts for the whereabouts and safety of children and youth; Monitors Internet use by children and youth to minimize risk of exposure to inappropriate content; Observes program participants for signs that may indicate illness, abuse or neglect and reports as directed; Notifies supervisor on health, fire, and physical and Internet safety compliance concerns; Trains children/youth in use of equipment and software programs; Explains program guidance, procedures, policies and directives to parents, volunteers, and other CYPAs who may assist in the Technology Lab; Completes designated training requirements and records completed training on own Individual Development Plan; Administrates computer and internet test to child/youth to ensure their knowledge of computer/internet rules and regulations.

12/2012 – 06/2013 United States Postal Service Killeen, TX

City Carrier Assistant 2

Bundle mail in preparation for delivery or transportation to relay boxes; Deliver mail to residences and business establishments along specified routes by walking and/or driving, using a combination of satchels, carts, cars, and small trucks; Hold mail for customers who are away from delivery locations; Leave notices telling patrons where to collect mail that could not be delivered; Maintain accurate records of deliveries; Meet schedules for the collection and return of mail; Record address changes and redirect mail for those addresses; Return incorrectly addressed mail to senders; Return to the post office with mail collected from homes, businesses, and public mailboxes; Sign for cash-on-delivery and registered mail before leaving the post office; Sort mail for delivery, arranging it in delivery sequence; Travel to post offices to pick up the mail for routes and/or pick up mail from postal relay boxes; Turn in money and receipts collected along mail routes; Answer customers' questions about postal services and regulations; Complete forms that notify publishers of address changes; Obtain signed receipts for registered, certified, and insured mail; collect associated charges; and complete any necessary paperwork; Provide customers with change of address cards and other forms; Register, certify, and insure parcels and letters.

03/2011 – 07/2012 NAF-Milam Child Development Center El Paso, TX

Child & Youth Program Assistant (Target Level 4)

Assist Lead Teacher in the Part-Day Preschool Program implementing of a full day to day program for the children in our care by insuring that the care, safety, child interaction, and teamwork are reinforced; Maintains control of and accounts for whereabouts and safety of children; Implements activities and special events that meet the physical, social, emotional and cognitive needs of children; Plans, coordinates, and conducts activities for program participants based on observed needs of individual children; Assist in the weekly and monthly lesson plans, newsletters, and message board preparation; Interacts on a daily basis with parents. Took on role as Lead Teacher in the Part-Day Preschool Program when Lead Teacher was out on Medical leave for a duration of 6 months. Conducted parent-teacher conferences. Successfully completed required Modules. Worked at CYS School Age Services during the summer assisting youth throughout the different centers including homework lab, computer lab, dramatic play, water play, indoor gym, and on field trips.

10/2009 – 04/2010 DoDDS-Patrick Henry Elementary School Heidelberg, DE Paraprofessional

Assists teachers and other professional educators in instructional programs and classroom learning and activities; Monitored students in classrooms, hallways, restrooms, and in bus loading areas before and after school, to assist students in their activities, ensure proper behavior, and observation of safety rules; Worked one on one with various students assigned to me, with different learning disabilities; Worked with a group of students in the Read 180 Program to insure proper understanding of what is being read. Assist group of students in Read 180 Program with weekly test and worksheets completion; Worked with student one on one teaching Reading Phonics; Assisted with the planning of daily classroom with one on one; Designed work material and activities for special needs children in classroom.

06/2009 – 10/2009 NAF-Patrick Henry Village Child Development Center Heidelberg, DE

Child & Youth Program Assistant (Target Level 4)

Assist Lead Teacher in the implementation of a full day to day program for the children in our care by insuring that the care, safety, child interaction, and teamwork are reinforced; Maintains control of and accounts for whereabouts and safety of children; Implements activities and special events that meet the physical, social, emotional and cognitive needs of children; Plans, coordinates, and conducts activities for program participants based on observed needs of individual children; Assist in the weekly and monthly lesson plans, newsletters, and message board preparation; Interacts on a daily basis with parents.

01/2006 – 06/2006 Primrose School Charlotte, NC

Teacher Assistant

Assist the Primary Teacher in day to day planning, which includes caring for all the children in our care, ensuring safety is met at all times, lesson planning on a daily basis and ensuring daily activities are carried out; Planned special activities for different themes and activities; Assist in the preparation of weekly message board; Wrote correspondence to parents on a daily basis.

03/2005 – 01/2006 Convergys Charlotte, NC

OnStar Customer Care Advisor

Meeting designated goals for AHT (Average Handling Time) per call in a high volume call center. Handling multiple types of calls from subscribers, businesses, dealers, etc; Utilizing complex internet and software platforms while maintaining a high level of professionalism and customer service; Working within prescribed time limits and performance standards to exceed and or maintain designated sales quotas; Explaining and performing billing charges refunds for customers; Documenting, escalating, and resolving complaints or issues properly and in a timely manner; Ability to function well in a high call volume environment; Communicates in a clear and effective manner, both verbally and in writing; Ability to listen closely and stay focused on speaker/caller; Display keyboarding/typing and computer skills; Able to demonstrate empathy and understanding; Ability to multi-task by reading, typing and maneuvering through applications while still engaging customer in conversation; Self-managed and disciplined; Ability to adapt to change and perform in a diverse working environment; Display a strong work ethic and reliability; Willingness to go above and beyond; Possess enthusiasm, empathy, confidence and willingness to assist in presentation and speaking voice; Responsive to supervision and direction; Demonstrates dedication to role and desire to grow within the organization; Takes personal initiative for professional development and career advancement; Present flexibility in a changing work environment; Successful at balancing work demands with personal priorities; Willingness to contribute to the team and be able to assist in other areas as needed; Able to conform to rules, policies and procedures; Ability to perform basic mathematical functions such as addition, subtraction, multiplication and division.

08/2002 – 03/2005 Bright Horizons Family Solutions Charlotte, NC

Toddler Teacher

Provide a safe and nurturing environment for children that encourages their social, emotional, physical, and intellectual development; Design and implement developmentally appropriate curriculum; Review important decisions with supervisor, and maintain positive relationships with parents, children, and co-workers; Ensure safety and supervision of children at all times by meeting the physical demands of the position; Set up monthly meetings/conferences with parents to discuss the social, developmental and physical growth of their child; Assisted co-workers and staff in quarterly events and festivities involving parents and children in childcare facility.

05/2001 – 01/2002 Childcare Network Charlotte, NC

Teacher: 3 Year Old Class

Provide a safe and nurturing environment for children that encourages their social, emotional, physical,

and intellectual development; In addition to monthly curriculum, provided additional projects to aid in the understanding and/or comprehension of the lessons being taught; Ensure safety and supervision of children at all times by meeting the physical demands of the position; Review important decisions with his or her supervisor, and maintain positive relationships with parents, children, and co-workers; Used creative and artist ideas to assist in programs planned in all age groups.

12/2000 – 04/2001 One First Union Center Charlotte, NC

Service Center Associate One

Enters alphanumeric data from a variety of sources, including paper-based, electronic and phone into a computer database; Records and verifies simple to moderately complex data; Corrects errors according to standard procedures; May handle minor problems but refers more difficult problems to manager for resolution; Balancing and to research Customer Account numbers; Possesses the ability to key at an accuracy rate of 98.50%, with a speed of at least 10,000 keystrokes per hour; Must position Customer checks and remittance documents to ensure proper posting of Customer payments.

09/1999 – 11/2000 Sunshine House Columbia, SC

Pre-School Teacher

Provide a safe and nurturing environment for children that encourages their social, emotional, physical, and intellectual development; Design and implement developmentally appropriate curriculum in accordance to the monthly theme; Review important decisions with his or her supervisor, and maintain positive relationships with parents, children, and co-workers; Assisted co-workers and staff in quarterly events and festivities involving parents and children in childcare facility; Ensure safety and supervision of children at all times by meeting the physical demands of the position.

04/1997 – 01/1998 Fort Jackson Federal Credit Union Ft. Jackson, SC

Teller 1/Member Service Assistant

Presents and explains Credit Union services and products to members and assists in meeting their financial needs; Opens and closes accounts; Orders checks for members’ accounts. Completes payroll deduction and authorization forms; Answers questions and solves problems for members by listening to problems, collecting data, securing answers, and reporting results to the inquiring party; Resolves member bookkeeping and checking account problems; Takes stop payment orders; Receives and directs members and telephone calls; Responds to inquiries and questions if possible or directs them as necessary; Records and relays messages; Keeps members informed of Credit Union services and policies, including types of available accounts, interest and dividend rates, payroll deduction options and other related services; Performs file maintenance and account changes as needed; Maintains and projects the Credit Union’s professional reputation; Maintains privacy of member account information; Actively cross-sells Credit Union products and services.

06/1996 – 11/1996 Credit Union 1 Fairbanks, AK

Teller 1

Provided excellent member services and maintained member satisfaction; Employed security measures to ensure funds were not compromised; Received cash and checks for deposit, verified amounts, and examined checks for endorsement; Entered member and transactions data into computer and issued computer-generated receipts to member; Cashed checks and disbursed monies after verifying signatures, endorsements and member account balances; Collected loan payments and placed holds on accounts for uncollected funds, according to organizational procedures; Ordered daily supply of cash and counted incoming cash to verify accuracy; Explained, promoted and sold credit union products and services; Posted night and mail deposits, payments and requests received in mail on a daily basis; Verified identification and rights to utilize facilities, as well as validity of credit cards and checks.

06/1988 - 09/1988 St. Dominic Jackson Memorial Jackson, MS

Receptionist/Assistant for Hands Therapy Center

Opens and prepares Clinic for day to day operations; Answer telephone and direct calls to appropriate staff; Retrieve and distribute messages; Maintain patient schedule utilizing the computer; Copy the appointment schedule and give it to providers and other personnel involved in patient care; Mails reminder notices and calls the patient the day before and appointment; Follow patient processing procedure: Check in patient, update patient’s chart and update computer information; Notify appropriate medical staff that patient is ready; Present registration packets to new patients; Register new patients on computer; Responsible for making all return appoints to the Clinic; Responsible for creating, distributing and updating daily patient schedule; Maintain and cancel log of patients; Check lobby bathrooms and lock front door each night.

09/1987 – 06/1988 Callaway High School Jackson, MS

Diploma

Basic Studies

12/2013 – 04/2014 Cybertex Institute of Technology Killeen, TX

Certification

Network Support Specialists

10/2009 – 01/2010 Learning Network Germany, DE

The ParaEducator Learning Network

Courses 101 – 108 8 Credits

8/2001 Charlotte, NC

North Carolina Early Childhood Credentials I & II

Professional experience working with Preschool and School Age children; In depth experience working with children with special needs; Experienced in Microsoft Word, Microsoft PowerPoint, and Microsoft Excel; Skills in Microsoft Windows and Applications using the Internet and network computing; Install and manage network operating systems; Install and troubleshoot client and server computer hardware and software; Install and configure thin clients, virtual PCs, and servers; Manage various types of directory services; Implement network and user security; Monitor network event logs for problem resolution; Install, configure, and troubleshoot network hardware; Banking Teller/Member Services Representative; Call Center experience; Medical Receptionist;10-Key data entry, typing; Customer Relations experience; Experience working in Mail facility.

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