Customer Service Front Desk

Bradford J. Mills

Plano TX ZIP ***** 323-***-**** ***********@*****.***

Objective

To use more than 10 years of experience in Administrative Support and Customer Service with recognized strengths in problem solving, organizational skills, computer skills and sales staff support. To use the working knowledge of Microsoft Office based programs. Education

• Benjamin Franklin High School

• Glendale Community College, Computer Education Institute

• GPA of 3.0 and A + Certified

• Computer Networking

Experience

June 2016 – November 2017

Contact Center Agent Customer Service Great Lakes Higher Education Plano TX

Answered Borrowers questions about Student Loans. Helped with online solutions to resolve questions about Student Loans. Answered over 50 – 60 calls daily. September 2015 – June 2016

Contact Center Agent Customer Service Adecco Staffing Richardson TX Answered Borrowers questions about Student Loans. Helped with online solutions to resolve questions about Student Loans. I answered over 50 – 60 calls a day. 2

June 2015 – July 2015

Customer Service Rep. Customer Service Iqor Richardson TX Answered inbound calls and helped resolve online issues. March 2012 – September 2012

Electronic Filer Electronic Filer Rep. Randstad Staffing Oklahoma City OK Handled incoming checks and money orders to be processed Daily input of paperwork sent in from Insurance Agents Scanned and copied documents

January 2009 – July 2009

Member Services Rep. Customer Service Bally's Total Fitness Norwalk CA Assisted customers in training and exercise information Handled inbound calls daily

November 2007 – February 2008

Intake Monitor Intake Counselor Salvation Army Harbor Light Los Angeles CA

Assisted Patience with Insurance and personal issues with Addiction and Recovery Assisted Patients with recovery paper work, job assistance preparation 3

June 2005 – April 2006

File Clerk / Receptionist File Clerk Kent Daniels and Associates West Covina CA

Handled all Front Desk Duties

Handled minor billing inquiries for clients

January 2004 –May 2005

Receptionist File Clerk White, Bordy & Levey LLP Century City CA Handled all Front Desk Duties

Handled minor billing for Attorneys

4