Customer Service Microsoft Office

Ashley V. Gilley

Telephone #: 850-***-**** (cell)

Email: ************@*****.***

SUMMARY OF QUALIFICATIONS

Dynamic, self-motivated, and proactive Customer Service and Administrative Professional with over 4 years of extensive experience providing top quality service in diverse industries. Adept in utilizing service professionalism to handle transactions with customers with a polished, professional, and friendly demeanor. Excellent communication and problem-solving skills with a distinct focus on customer loyalty and retention. Dedicated to achieving customer satisfaction as well as exceeding company expectations. Ability to quickly establish rapport with clients and build positive, cohesive relationships with team members. Energetic and enthusiastic self-starter ready to take on new opportunities and challenges. A reas of expertise include:

Customer Service Staff Management & Leadership Training & Development EDUCATION Customer Service & Computer Tech

Middle Georgia Technical College

Tallahassee Community College Associates of Arts AA – April 2016 College of Social Sciences, Arts and Humanities Bachelor of Arts BA – In process Florida A&M University

TECHNICAL SKILLS

Microsoft Office Suites with emphasizes in Excel, Word, PowerPoint,10-key and Outlook. COMMUNITY SERVICE

Distributed non-perishable items and served food to displaced individuals at the Kearney Center. WORK EXPERIENCE

Problem Resolution Associate, NGA Human Resources,Tallahassee FL July 2016-Present

● Responds to customer questions telephone and written correspondence regarding insurance benefits and eligibility in call center setting.

● Analyzes problems and provides information/solutions.

● Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.

● Thoroughly documents inquiry outcomes for accurate tracking and analysis.

● Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

● Researches and analyzes data to address operational challenges and customer service issues.

● Uses computerized systems for tracking, information gathering and troubleshooting.

● Provide vital information to members’ healthcare needs.

● Consumer advocate to assist members with specific needs.

● Submitted and monitored timesheets and attendance for State of Florida employees.

● Tracked employee leave balance,FMLA and fiscal records.

● Assist with orientation and training of newly hired employees. Shift Manager, McDonald's, Tallahassee FL January 2016 – Present

● Manages store and crew member for 8 to 10-hour shift

● Maintains and verifies cash, safe, and daily deposits to ensure dollar volume of money held in store

● Checks inventory and ensures proper stock levels and rotation of inventory by using FIFO Inventory method

● Assigned tasks to crew members based on competency and level of experience

● Tracks and monitors the quality of products supplied

● Provided ongoing feedback to management on crew member performance

● Trained crew members using station guides, e-Learning, and SOC’s

● Assisted Shift Managers to meet performance targets for FC and DT times

● Assisted in the checking of inventory and proper stock levels and rotation of inventory

● Oversaw the maintenance department to ensure that all equipment was working to proper specifications

● Delivered fast, friendly and accurate service to customers to ensure customers’ satisfaction

● Used Point of Sale system to accurately record customers’ orders

● Adhered to restaurant performance standards for assigned stations and per shift managers instruction

● Worked with team members in preparing and packing orders to ensure customers’ satisfaction Team Member, Checkers, Atlanta, GA August 2010 – June 2011

● Operated cash register to record dollar volume transactions and provided necessary change as needed

● Responsible for the drive – thru position

● Cleaned restaurant to maintain compliance with company’s policies and procedures

● Completed other assigned tasks as deemed necessary by management

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