Service Housekeeping

HASSAN SAMIR

DAISY VILLA

SH.KANDITHEEM

MOB, 009**-*******

Email: ***********@*****.***

Housekeeping team leader

CAREER OBJECTIVE

To utilize my experience and become a leader in the hospitality industry CAREER ACHIVEMENTS

Involved and participate to set & implemented standard operating of the department.

Devised the job description pf the department – Housekeeping.

Trained team on standard as per company policy and procedure.

Received and appreciation letter from the department head and manager for helping profitability in 2001.

Appraised by outstanding award for excellent performance and effective guest focus, star team member of the month Diva Maldives 2011.

Successfully completed water search & rescue training program in lux Maldives July 2012.

Management is appreciating me positive guest comment, feedback and guest was mention name in trip advisor in 2010,2011 and 2012.

Pre-opening experience in, J hotel resort (kuda Rah) PROFESSIONAL EXPERIENCE

SHERATON MALDIVES (FULL MOON RESORT & SPA)

PUBLIC AREA SUPERVISOR (DECEMBER 2016 - PRESENT)

KEY OPERATIONAL RESPONSIBILITIES & ACCOUNTABILITIES:

Responsible for assisting the assistant housekeeper in managing the housekeeping department as a professional, efficient and flexible service department.

Ensuring maximum guest satisfaction consistent with company standard, through achieving strong associate engagement by planning, organizing, directing and controlling the housekeeping department operation and administration.

Assist in maintaining a high standard of cleanliness throughout the hotel.

Maintaining a high level of productivity in all area.

Maintaining a high level of productivity 13 outlet and 14 restrooms, relaxing area, public walkways, VIP lounge, main pool area, beach around the island.

Assist in reviewing, creating and implementing standards & procedure.

Assist in ensuring that adequate manpower level are maintained and that all associate are motivated and trained in all fact of the housekeeping department. OBLU BY ATMOSPHERE RESORT

HOUSEKEEPING SUPERVISOR (February 2016 to December 2016) KEY OPERATIONAL RESPONSIBILITIES & ACCOUNTABILITIES:

Prepare the task sheet for villa attendant and report for the supervisor on daily basis morning and evening.

Updating all the record like, missing & breakage / lost & found /logbook and filling of reports on day to day basis.

Liaising with supportive department.

Maintaining adequate per stock of stationaries, supplies and amenities and taking inventory regularly every month.

Record guest comment and complain and channel this information to the concern responsible team and updating it in guest’s portfolio.

Posting of minibar items when informed by the team as per the consumption.

Responsible to issue the keys to everyone and take it back at the end of the shift and recorded.

Ensure maximum number of room are inspected and released.

Liaise with other department to ensure communication to organizing on daily basis.

Responsible for the inventory of furniture and fixtures, linen and other equipment the belong to the department to ensure proper control are in place.

Proper control Master key card.

Maintain stock control all area of housekeeping.

Ensure all hygienic and safety standards a met as per company policy.

Daily briefings for the team twice daily.

On the job training team members following standard.

Assures guest satisfaction through constant interaction & personalized service. HOLIDAY IN (KANDOOMA RESORT)

HOUSEKEEPING SUPERVISOR (MAY 2015 – JUTY 2015)

KEY OPERATIONAL RESPONSIBILITIES & ACCOUNTABILITIES:

All the maintenance work to be completed and inspected before releasing for arrival.

Inform all the DND and refused rooms to front desk.

Ensure the pantries are neat and tidy at all the time.

Responsible to issue the key to everyone and take it back the end of the shift and recorded. J HOTELS RESORT (KUDA RAH) PRE-OPERNING TEAM

HOUSEKEEPING SUPERVISOR (JANUARY 2015 – JULY 2015) KEY OPERATIONAL RESPONSIBILITIES & ACCOUNTABILITIES:

Assist supervisors with organizing and facilitating on the job training and coaching session in order to develop knowledge and competencies.

Leading housekeeping department, and make the plan for deep cleaning.

Housekeeping paper works.

Help supported another department.

JUMEIRAH MALDIVES (VITTAVELI)

HOUSEKEEPING TEAM LEADER (DECEMBER 2012 – OCTOBER 2014) KEY OPERATIONAL RESPONSIBILITIES & ACCOUNTABILITIES:

Ensure maximum numbers of room are inspected and released.

Liaise with other department to ensure communication to organizing on daily basis.

Responsible for the inventory of fixtures, linen and other equipment belongs to the company to ensure proper control are place.

Proper control of master keys.

Maintaining stock control all over housekeeping.

Ensure all hygienic and safety standards a met as per company policy.

Daily briefing for the team twice a day.

On the job training team satisfaction through constant interaction & personalized service. LUX* MALDIVES (LUX* ISLAND RESORTS)

HOUSEKEEPING SUPERVISOR (OCTOBER 2010 – DECEMBER 2012) KEY OPERATIONAL RESPONSIBILITIES & ACCOUNTABILITIES:

Establish a rotating schedule and allocation.

Check al section of housekeeping supply and equipment to be sure working condition.

Maintaining the record of room cleaning schedule.

Organizes regular briefings and monthly meeting with the team members.

Assist supervisors in maintaining strict inventory and purchasing control over all item on monthly basis.

Verifies that subordinates to report all lost and found in room’s respect” LOST AND FOUND

“procedures.

Monitor grooming, hygiene and safety regulations and procedures with in department.

Control of cleaning standards as per company policy.

Provides regular feedback to staff members on their performance, and prepares periodical evolution report reports for submission to superior.

Assist superiors with the organized on the job training and coaching session in order to develop knowledge and competencies.

Assisting supervisors in overseeing the efficient implementation of all SOP(s) pertaining to the housekeeping department and ascertaining their professional execution.

Keeping track of attendance on a monthly basis to control punctuality, absenteeism, overtime and casual labor.

To check all the occupied rooms day service and evening service of the given section and ensures that all guest requests are met on time.

LUX* MALDIVES (LUX* ISLAND RESORTS)

HOUSEKEEPING COORDINATOR (JULY 2010 – SEPTEMBER 2010) KEY OPERATIONAL RESPONSIBILITIES & ACCOUNTABILITIES:

Prepare task sheet for villa attendant and repot foe the supervisors on daily basis morning and evening.

Updating of all the record like, missing & breakage /lost & fund / logbook and filing f report on day to day basis.

Liaising with supportive department.

Maintaining adequate per stock of stationeries, supplies and amenities and inventory regularly.

Posting of minibar item when informed by take it back at the end of the shift and need to be recorded.

LUX* MALDIVES (LUX* ISLAND RESORTS)

VILLA ATTENDENT (MARCH 2010 – JULY 2010)

KEY OPERATIONAL RESPONSIBILITIES & ACCOUNTABILITIES:

Ensure the guest villa are cleaned thoroughly, according to the resort standards.

Inspect all the facilities, furniture and fixture, report damage to HK supervisor / HK coordinator for action and follow up immediately.

Attends to the guest’s request and requires courteously and promptly.

Ensure the guest’s villa re cleaned and thoroughly as per company standard. KNOWLEDGE & SKILL SUMMERY, EDDUCATION AND TRAINING: MCHE MALE’ MALDIVES (2004) - Proficiency survive craft & rescue boat MCHE MALE’ MALDIVES (2004) - Fire prevention & fire fighting MCHE MALE’ MALDIVES (2004) - Personal safety & social responsibilities MCHE MALE’ MALDIVES (2004) - Personal survival technique MCHE MALE’ MALDIVES (2004) - Elementary first aid

SH. ATOLL SCHOOL KANDITHEEM (2002) - Cambridge O level examination COMPUTER KNOWLEDGE:

Opera 5.0/ Mac / Microsoft- Excel, Word, Power point, Coral draw. LANGUAGE:

English, Dhivehi (Mother tong) Good Business level. LEISURE INTEREST:

Diving, Traveling, Sports.

Participate inter resort Football & Volley Ball tournament.

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