Shaktisinh Rajput

Electronics & Communication Engineer (R. K. College of Engineering)

Email: ac5rwv@r.postjobfree.com Tel: 903-***-****

CAREER OBJECTIVE

To secure a dynamic position in Networking Security domain where my technical and analytical skills will be utilized to the utmost level and provides enough scope to explore my knowledge to serve the organization to the best of my ability and skills

ACADEMIC CREDENTIALS

Examination

University/

Board

Institution Year

Percentage

Marks

B.E

Gujarat

Technological

University

R. K. College Of Engineering

May - 2013 6.31 CGPA

HSC

Gujarat Higher

Secondary

Education Board

P.V. Modi School 2008-09 73.40%

SSC

Gujarat

Secondary

Education Board

L.B.S.V

2006-07 82.46%

WORK EXPERIENCE

Currently associated with Sophos Technologies Pvt Ltd as Network & Security Engineer (L1-1 Technical support engineer) with 3+ years of experience. NETWORKING SKILL SET

JOB SUMMARY

Coordinating with the End Customer as well as with the Authorized Partners located all over the world spanning from APAC and EMEA regions, through the means of Call, Chat or Email and technically troubleshoot their issue to the core to provide them with a resolution.

Apart from technical resolution, ensuring that customer is totally satisfied with the product and its support services. Thereby handling all types of customers as needed and if necessary, provide timely escalation to the L2 Team

JOB RESPONSILITIES

Responsible for troubleshooting Cyberoam UTM, XG UTM, Sophos firewall manager, Sophos AP, Cyberoam CCC and External iView.

Devices

Cyberoam UTM, Sophos XG UTM, Sophos Firewall Manager, Sophos AP, External iView, Cyberoam CCC

Technologies &

Modules

TCP/IP, VPN (Site-to-Site & Remote Access), DNS, DHCP, High Availability, HTTP/S, PAT, QoS, Various Authentication Mechanism, ARP, IPS, Anti-virus, Anti-spam, URL filtering and Access List. Tools Wireshark

Handling P2 / P3 cases within SLA. Our SLA time is 1 hour for Fulltime support subscription and 2 hours for Daytime support subscription.

To understand customer's requirement and implement policies as needed thereby ensuring client is satisfied with the technical resolution provided.

Troubleshooting hub and spoke architecture for IPSec VPNs with Cyberoam / XG and other products. Also troubleshoot SSL, PPTP and L2TP VPN with Cyberoam / XG.

Work interactively with clients, partners and TAC team of different products like Checkpoint, Fortigate, Cisco, etc to test the solutions implemented or to achieve something as per customer's requirement.

Troubleshooting cases based on User level authentication methods, integration with AD and LDAP server, Radius Authentication and Single Sign On authentication.

Troubleshooting cases based on ACL, Anti-spam and Anti-virus module and troubleshoot to the core if required.

Troubleshooting cases based on Internet access policies, Web and application filter, Bandwidth policies, Surfing Quota policies and Data transfer policies

Conduct training sessions to improve technical skills of colleagues thereby improving the performance of individuals and my team.

Last but not the least, creating proper documentation regarding all initiatives and steps taken to troubleshoot the issue and based on acknowledgement, closing the case in timely manner. ACHIEVEMENTS

Have consistently achieved all KRA parameters without missing any throughout the year 2016-17.

CCNA CERTIFIED (CSCO12742684)

EXTRA-CURRICULAR ACTIVITIES

Playing Cricket

Singing on- stage events

CO-CURRICULUM ACTIVITIES

Attended workshop on CCNA

Attended workshop on CCNP

Attended training on Cyberoam OS and Sophos XG UTM. KEY SKILLS

Network Security

Customer Handling

Documentation

INTEREST

To learn in-depth about Networking technologies

Exploring new places within India

Tryout new Restaurants and cuisines.

PERSONAL DETAILS

Date of Birth

:

13th Dec, 1991

Languages known : English, Hindi, Gujarati

Sex : Male

Nationality : Indian

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