Import Manager

**, ****** ** ****** **., Heliopolis, Cairo

Tel: 27714141

Mobile: 010*-****-***

E-mail: ************@*******.***

Fatma Ahmed Sorour

Career Summary & Key Skills:

-More than 10 years working in the logistics/freight forwarding industry.

-Two years of experience in the HR field

-Excellent communication and customer service skills

-Ability to handle multitasks

-Ability to meet targets/deadlines

-Ability to solve problems and handle crisis situations

Career Objective:

Seeking a challenging managerial position, where I can fully utilize & develop my acquired expertise, my full potentials, and my skills.

Professional Experience:

May 2018 – Present

Job Title: Senior Sales Executive IBA Freight Services/ CEVA Logistics

Job Description:

Responsible for securing new customers, and maintaining and developing existing accounts.

Meeting and exceeding target set in terms of contributing and generating revenue for the department.

Maintaining records of customers details / sales visits

Identifying & pursuing potential customers and opportunities

Negotiating with our network partners and shipping lines/co-loaders to obtain the best rates/offers to maximize profits.

Following up on customer communications in a timely and professional manner.

Supporting Customer Service and working closely with Operations and Documentation on the execution of customer service contracts.

Promoting the services and products of all entities, and coordinating sales efforts with other departments.

Following up with clients for outstandings supported by the Finance dept.

December 2014 – April 2018

Job Title: Import Manager (Ocean Freight Department) Unitrans Global Logistics

Job Description:

Managing the ocean import department and maintaining/developing the workflow as well as increasing productivity & profitability.

Responsible for developing ocean import volume through coordinating with overseas agents to obtain special rates and promotions & accordingly boost the business volume& increase market share.

Acting as key account manager for major clients

Responsible for the training and development of import ocean staff within the department.

Holding meetings with shipping lines in order to obtain special rates/promotions and enhance the volume.

Making indoor and outdoor visits to potential clients to discuss methods to develop and enhance business

Preparing target volume/profit reports and submitting the same to top management

Solving operational disputes with agents/clients/shipping lines

Settling any financial pending issues or disputes (issuance of wrong invoices/missing profit shares) with agents or shipping lines

March 2013- November 2014

Job Title: Customer Service Air Import Supervisor DSV Air & Sea (L.L.C) (X. ABX LOGISTICS EGYPT)

Job Description:

Responsible for following up with and handling shipments for major key accounts

Supervising and monitoring problems that take place during shipping, after arrival of shipments, and problems related to operational/financial disputes.

Negotiating with overseas agents to obtain spot /special rates in order to increase volume and market share

Preparing & submitting reports to management

Assisting in handling & supervising some air export shipments under supervision of management

Acting as Control Tower for DSV Global Accounts (updating system and submitting reports with all relevant data for each account)

Supervising and monitoring documentation team regarding air import shipments and any discrepancies that takes place after shipments’ arrival.

Assisting in handling air export shipments and in checking/pricing Global tenders.

March 2009 – March 2013

Job Title: Sr. Customer Service Air Import Operations DSV Air & Sea (L.L.C) (X. ABX LOGISTICS EGYPT)

Job Description:

Negotiating with agents in order to get the best EXW charges as well as most competitive rates via different airline services for clients and major accounts ( Example: Annual tenders/Regular Shipments)

Negotiating with agents to obtain spot rates from airlines for special shipments (big/heavy/regular shipments/annual tenders)

Coordinating with sales team in order to increase the air import volume through offering the best air freight rates from various origins

Coordinating with the documentation/customer service team to ensure that shipments arrived as scheduled

Assisting and coordinating with customer service department in case any penalty was imposed (due to violation of procedures/missing of shipping documents/weight discrepancy…etc) and solving the same with agents at origin

Following up with clients & providing them with all details related to their import shipments (full shipments’ details, pick up confirmations, flight reservations, document's preparations etc) as well as providing status reports for clients (if requested)

Updating sales team/clients with any spot/promotional rates received from agents in order to assist in increasing volume and number of air shipments

Updating and validating annual rates for major clients with agents abroad and coordinating the same with concerned key accounts (sales team) before signing contracts/tenders

Acting as a key account manager for selected clients delegated from department's manager

September 2004 – February 2009

Job Title: Air Import Operations ABX LOGISTICS EGYPT

Job Description:

Providing ABX Clients with air freight quotations for import shipments upon request

Dealing and coordinating with ABX agents from different origins in handling and proceeding with air import shipments

Following up with agents through a thorough step by step follow up in order to make sure that all shipping instructions are applied as requested and shipments are handled with the optimum accuracy and effectiveness

Reviewing all shipping documents and making sure that all shipping instructions are followed as per IATA regulations and as per client's requirements

Assisting in negotiating with agents in order to get the best EXW charges as well as most competitive rates via different airline services for clients and major accounts ( Example: Annual tenders/Regular Shipments)

Assisting in negotiating with agents to obtain spot rates from airlines for special shipments (big/heavy/regular shipments/annual tenders)

Coordinating with the documentation/customer service team to ensure that shipments arrived as scheduled

Coordinating with the documentation/customer service team in case any shipment is delayed (flight cancelation /rebooking) or any discrepancy took place (missing documents, deficiency of parcels, wrong documents…..etc) in order to solve any problem on time either with the airline or with relevant agent

Assisting in settling any financial pending issue or dispute (issuance of wrong invoices/missing profit shares) with agents or documentation/accounting dept.

Following up with clients & providing them with all details related to their import shipments (full shipments’ details, pick up confirmations, flight reservations, document's preparations etc) as well as providing status reports for clients (if requested)

Maintaining long term business relationships with clients in order to achieve maximum satisfaction and comply with all their business requirements

September 2003 – September 2004

Job Title: Recruitment Officer GLOBO HUMAN RESOURCE (GHR)

Job Description:

Reviewing and classifying all resumes/applications that are sent or delivered to the company.

Handling recruitment requisitions sent by fax or email and corresponding to clients.

Searching for, screening, and filtering resumes for all vacant positions.

Preparing short lists for the most qualified candidates and sending them to clients.

Following up with clients to get their feedback regarding the chosen candidates.

Contacting candidates and informing them of job duties, working conditions, pay, benefits, and promotional opportunities.

Working as a liaison between clients and candidates till completion of all procedures needed for the hiring/traveling processes.

Assisting in coordination and preparation of interviews.

Handling and administering the applicant's data bank system and company website.

March 2003 – July 2003

Job Title: HR Administrator SCHNEIDER ELECTRIC EGYPT

Job Description:

Assisting in the recruitment process through screening resumes, filtering the most appropriate resumes for the required vacancies, and calling candidates for interviews.

Following-up after interviews with line managers to know their feedback and whether more screening is needed.

Assisting in the summer training process for undergraduates.

Receiving resumes from applicants whether by fax, email, or mail.

Classifying resumes, updating, and administering their data entry in the company’s HRDB.

Handling, updating, and administering the employees HRDB.

Preparing termination and training certificates for terminated and/or resigned employees/trainees.

Assisting in the training coordination for the company’s employees.

Handling the preparations and logistics of the In-House Training Programs.

Assisting in the administration of training materials, handouts, certificates, and evaluation forms for each training program.

May 2000 – February 2001

Job Title: Recruitment Officer (Local Dep.) RESOURCE PROFESSIONALS (RP)

Job description:

Handling all local recruitment requests from clients.

Receiving resumes and applications from candidates.

Handling, administering, and updating the applicants’ database.

Screening resumes for required vacancies, contacting candidates, and interviewing them.

Preparing a summarized evaluation form for each interviewed applicant.

Following up with both the candidates and clients after their interview to know their feedback.

Following up with clients in case of hiring one or more candidates till the candidate(s) starts his new job and receiving the company’s fees.

Education:

October 2001 – July 2002 AMERICAN UNIVERSITY IN CAIRO

Human Resources Management Diploma

GPA: 3.6

September 1995 – June 1999 FACULTY OF COMMERCE ENGLISH SECTION

BUSINESS ADMINISTRATION DEPT

AIN SHAMS UNIVERSITY

September 1993 – June 1995 CLEOPATRA LANGUAGE SCHOOL,(X.MRS. WOODLY)

Thanaweya Amma

Section: Science

Skills:

Languages:

English: Fluent Written and Spoken

French: Fair Knowledge

Computer Courses:

July 2003 – September2003 YAT EDUCATIONAL CENTER

Professional Business Diploma

July 1999- October 1999 YAT EDUCATIONAL CENTER

Basic Programming Diploma

Personal Data:

Date of Birth: 8th of May 1978

Nationality: Egyptian

Marital Status: Single

References:

Furnished upon request.

Signature

Fatma Sorour

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