Administrative Assistant Customer Service

Drameeka Taylor

770-***-**** ***************@*****..***

PROFESSIONAL SUMMARY

More than 6 years of experience coordinating and implementing activities related to management development and progress.

Adept at developing and maintaining internal and external relationships with internal stakeholders, parents and the community.

Skilled at collaborating cross-departmentally to achieve goals and ensure organizational activities are strategically aligned.

Proven leader working to transform others and facilitate positive change.

CORE KNOWLEDGE & SKILLS

Document Management

Planning and Organization

Activity Planning

Staff Support

Policy Implementation

Relationship Management

Employee Relations

Talent Recruitment

Onboarding & Training

Marketing Content

Media Management

Schedule Planning and Coordination

Collaborative Leadership

Strategic Team Development

Operational Processes

WORK EXPERIENCE

A Hand to Hold Oct 2017 – May 2018

Staffing Manager

Developed and managed staff schedules to ensure quality and continuity of care for clients. Coordinated identification of caregiver match to develop and maintain strong relationships with our clients. Provided close contact through phone calls with families to proactively address any positive feedback or concerns to help enhance services. Worked closely with clients and families to identify needs and provide solutions to issues that arise. Reported and provided detailed information to Director of Nursing, Human Resources Director and/or designee regarding staffing issues for follow-up and resolution. Actively participated in weekly staff meetings and provided feedback on improvement strategies to improve quality of care.

A Hand to Hold Oct 2017 – May 2018

Executive Administrative Assistant

Managed incoming calls professionally and directed to appropriate department as requested by caller. Provided follow-up with clients regarding the care provided through phone call questions and request for feedback. Responsible for ensuring that day to day operations requiring customer relations run smoothly for the company. Actively organized and maintained files & records per regulations and compliance requirements. Prepared internal and external corporate documents for team members and industry clients.

Evans Trucking & Hauling LLC May 2016 – Oct 2017

Executive Administrative Assistant

Act as point of contact between executives and internal/external clients as well as employees. Managed all incoming calls and emails professionally. Coordinated day to day scheduling for hauling and or shipments. Coordinated daily calendar for CEO. Organize and maintain files and databases in a confidential manner. Receive deliveries; sort and distribute incoming mail.

Dunwoody Elementary School Aug 2014 - May 2016

Pre-K Paraprofessional

Created lesson plans and implemented activities to achieve curriculum goals in an academically stimulating environment. Aided in the design of developmentally-sound lesson plans with the goal of enhancing the social, physical, and intellectual well-being of pre-kindergarten children. Adhered to established guidelines and strategies for individual student and collective classroom success. Developed and provided a supportive learning environment for pre-kindergarten children to learn and grow.

Target Oct 2011-Aug 2014

Guest Services Supervisor

Delivered excellent customer service through active engagement with each customer. Identified supply needs and wrote order supply requests to replenish merchandise. Held staff accountable through appropriate personnel and performance management actions. Implemented customer satisfaction metrics and utilized data for quality improvement.

EDUCATION

Clark Atlanta University Atlanta, GA Bachelors of Arts in Mass Media Arts May 2013

ACHIEVEMENTS & SERVICE

Dunwoody Elementary School, Student Media Coordinator (2015) - Dunwoody Elementary, Mentor (2014 – 2015), Food Pantry, Volunteer (2008 – 2012) - Panther Diamonds, Athletics Program Assistant (2010 – 2013) Clark Atlanta University, A-Town Club – Event Coordinator (2008-2013)

ADDITIONAL SKILLS

Microsoft Office, with a focus on Excel, ability to use scheduling software/programs

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