Social Media Human Resource
Resume:
ALONZETTA MCDANIEL
*****************@*****.***
OBJECTIVE
I am seeking a position where I can contribute my interpersonal skills while challenging me and allows me to help others and grow within the company.
SKILLS
I am a proactive problem solver. I can adapt well to change and I have a very diverse personality that allows me to relate to others in a compassionate way. I am very reliable and proactive.
EXPERIENCE
HULU: CUSTOMER EXPERIENCE MANAGER
June 2015-October 2017
Supervise a group of 10 Customer Care Advocates. Review phone calls
and emails that have been responded to in order to assure a quality of service has been met by the advocate. Go over ways to improve and training tips to ensure future communications are successful and that the advocates are staying in line with company goals. Meet all performance goals for my team set out by management. Responding to escalated customer request via phone, email, social media. Resolved any matters that rd special attention.
TIME WARNER CABLE: RETENTION SPECIALIST
June 2014- May 2015
Meet monthly goals and metrics and quotas in Video, Data, Phone and Intelligent Home. Analyze the customers’ needs whether new or existing. Daily usage of the familiar basic operations of Windows/Apple operating systems, internet browsers (e.g. Explorer, Chrome, Safari) and email (e.g. Microsoft Outlook).
AIS INSURANCE : RETENTION SUPERVISOR
June 2013- June 2014
Provide insurance quotations for all personal lines coverage for customers. Used programs such as FSC as well as individual insurance company’s special rating systems. Assist customers in coverage options based off what they needed and what they could afford at this time. Making underwriting decisions when needed based off the multiple companies that we write policies for.
ALLSTATE INSURANCE COMPANY:
CLAIM SERVICE SPECIALIST
February 2011- April 2013
Assisted customers by taking auto claims for the first notice of loss. Educated customers about guided them through the claim process after an automobile accident. Maintained a positive customer relationship by listening by listening and comforting customers in a time of distress.
EDUCATION
BACHELOR OF ARTS: ENGLISH
CAL STATE UNIVERSITY DOMINGUEZ HILLS
ASSOICATE OF ARTS: LIBERAL STUDIES
LOS ANGELES TRADE TECHNICAL COLLEGE
VOLUNTEER EXPERIENCE OR LEADERSHIP
LA County: Human Resource Intern
Human Resource Intern
Prepare documents and maintain records necessary for implementing/terminating coverage of employees on various benefits programs. Process all insurance invoices for payment. Research and coordinate with accounting to solve any issues and discrepancies. Liaison between the company and various carriers. Responsible for Open Enrollment Process and compose employee benefits related communications. Benefits Portal Administrator assistant. Responsible for applicant tracking system. Categorized documents, scanning, indexing, and using Adobe Acrobat. Organizing Records. Initiated, composed, typed and proofread a variety of reports, letters, memos and charts not requiring the supervisor’s personal attention.
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