Business Operations Manager

VISHAL PATADIA

*******.******@*****.*** 951-***-**** Los Angeles, CA linkedin.com/in/vishal-patadia-8790ab9 BUSINESS OPERATIONS

Business and Sales Operations professional with over 7 years of experience in both a start-up environment with hyper growth and a Fortune 500 corporate environment. Expertise includes building new procedures and processes for a growing operations department, overseeing vendors, and managing tech-based implementations. P ROFESSIONAL E X P ERIENCE

The Connelly Group LLC (Santa Monica, CA) March 2017 – Present Event Operations Manager

• Key liaison between client, event managers, in-house designers and other 3rd party vendors leading up to events, ensuring that both client and event requirements are met

• Created and executed event rundowns from planning through execution

• Logistics management and inventory control of materials and equipment Episource, LLC (Gardena, CA)

Business Operations Unit Manager July 2014 – August 2016

• Managed the offshore operations team and was responsible for growing the team from 10+ to 40+, streamlining operational processes and developing infrastructure to increase production.

• Achieved company goal of 100% offshore QA management in less than 18 months, contributing to the company receiving a ranking of 2109 on INC. 5000 Fastest Growing Companies list.

• Investigated a billing glitch and created a solutions work around that freed up $950,000 of expenses.

• Improved QA production capacity and transparency by 10% and 50%, respectively, by re-designing operational processes and utilizing automation software.

• Collaborated with senior IT director in creating, testing, and implementing software used in medical record validation and prepared workflow diagrams for end user training.

• Performed monthly and quarterly vendor invoice reconciliations, analysis and resolved disputes, and presented reconciliation summary reports to the executive leadership. Asset Manager and Technical Support July 2013 – July 2014

• Reduced record retrieval expenses up to 50% by implementing vendor, technology, or ad-hoc solutions.

• Forecasted multi-year asset and depreciation schedules for all equipment, software, and technology.

• Provided technical support to 50+ end-users, handling problem diagnosis, escalation, and resolution.

• Developed step based training manuals for end-users to ensure a seamless transition following application upgrades or new application implementations.

New York Life Insurance Company (Irvine, CA)

Sales Account Rep – Registered (Securities) April 2012 – July 2013

• Reached top 40% of salespeople in the Irvine branch by selling financial products related to retirement planning, protection planning, college tuition planning, business succession, and executive benefits planning.

• Managed full sales life cycle from prospecting to closing, client relations, and referrals, including cold calling, door-to-door sales, B2B sales and warm market sales. Signature Resources INC. (Irvine, CA) Financial Representative April 2011 – January 2012 Performance Autobody (Chino, CA) Accounting Clerk February 2010 – September 2010 Dippin’ Dots Store (Chino Hills, CA) Assistant Manager January 2009 –September 2009 Riordan Volunteer Program (Los Angeles, CA) Volunteer March 2008 – December 2009 EDUCATION

University of California, Irvine (Irvine, CA) September 2003 – June 2008

• Bachelors in Criminology, Law, and Society

Mt. San Antonio Community College (Walnut, CA)

• Certificate of Business Management

July 2008 – December 2009

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