Customer Service Front Desk

MANISHA SHAHI

Mob. : +974-****-****

****.*****@*****.***

Personal Summary

A courteous, polite, dedicated, focused & well spoken, who excels at Prioritizing, completing multiple tasks simultaneously, pride in appearance & a warm personality combined with a proficient knowledge of clerical duties to a reliable. Possessing a good team spirit, working well under pressure with the ability to remain calm, focuses on strong management skills, whilst helpful, approachable but also commercially minded.

Right now, looking for a suitable position with a company that has a unique spirit and which not only believes in giving people the freedom to do a great job, but will also support them in achieving their future ambitions.

Education

School Leaving Certificate : Uma Maheswor Sec Boarding School - 2007

Higher Secondary Education : Children’s Paradise Higher Secondary School – 2009

Certifications

Air Hostess Training Institute (P) Ltd – 2009

International English Language Testing System/ IELTS (6.5) -2013

Work Experience

Receptionist at Strato Hotel By Warwick

(23rd January 2017 – 23rd May 2017)

Doha, Qatar

Welcomed guests upon entry to the hotel, assisted with check in and check out.

Introduced amenities and services to guests for their information and guidance at the time of check-in.

Offered guests something to drink as per the availability of the resources

Issued room keys to guests and made certain that keys issued are correct.

Answered telephonic and in-person queries related to hotel services and resolved any issues

Prepared check out receipts and collected payments from departing guests.

Made sure that credit cards being offered by clients for payments are valid.

Responsible for billing to ensure guests are being charged appropriately.

Assisted visitors and guests registered in the hotel.

Guaranteed guests of a full hospitable service that would entice them to visit the hotel again

Ability to work under pressure and manage and resolve guest issues or complaints.

Managed hotel cash flows and processed guest payments.

Controlled daily intake of money/credit card transactions.

Handled late arrivals and assisted with early check-in and check-out

Direct experience with making reservation & room allocation through IDS system.

Coordinating conference and meeting space areas based on the requirements and handling event planning issues.

Front Desk Department at Zion Travels & Tours

(4th June 2013 – 20th September 2016)

Kathmandu, Nepal

Provided outstanding first impression of company through professional presentation of information to potential guests concerning rates, availability, description of facilities and services and information.

Front Desk Receptionist at Hotel Snowland (4 Star)

(14th March 2010 - 25th April 2013)

Pokhara, Nepal

Responsible for providing a friendly welcome & highly quality service to guest’s arriving at the Hotel. Portraying a highly professional image of the hotel & paying particular-attention to guest satisfaction & efficiency ensuring that customer enquiries are resolved at first point of contact, unless specialist knowledge or further investigation is required. Doing this by using judgement and taking decisions within established procedures for each enquiry. Part of a busy customer service team providing front line support for valued customers.

Key Skills & Competencies

Strong organizational-administrative and inter-personal skills

Workload and time management

Dedicated, driven and pro-active

Confident communicator

Supportive of junior staff members

Able to remain calm in challenging situations

Excellent customer service skills and telephone etiquette

Ability to handle more than one customer at a time

Well-versed with the norms of hospitality industry

Strong knowledge of scheduling processes

Professional demeanor

Exceptional written and verbal communication skills

Ability to communicate effectively with a wide range of customers

Proven attitude for dealing with customer complaints

Dealing with customers Face to Face

Fully aware of the importance of data security and relevant legislation

Able to identify and act upon potential sales opportunities

Area of Expertise

Interpret customer feedback

Listening to customers

Managing expectations

Resolving problems

Excellent communicator

Attention to detail

Team player

Information and Data handling

Developing customer relationships

Delivering solutions under pressure

Promotion-Improvement and Quality

Personal Details

Date of birth: 25th March 1991

Address: Dhikurpokhari-6, kaski, Nepal.

Marital Status: Single

Nationality: Nepalese

Religion: Christianity

Language known: English, Nepali and Hindi

Visa Status: Business Visa(with NOC)

Contact this candidate