Customer Service Part Time

Melanie K. Smith

**** ******** ***** **** **. ***10- 814-***-**** - *************@**********.***

OBJECTIVE: To obtain full or part time employment in the customer service field where I can apply my lengthy Personal Banker experience as well as customer service and problem solving skills.

KEY STRENGTHS:

•Professional and courteous demeanor * Exceptional customer service skill

•Commitment to long-term employment * Strong work/business ethics

•Outstanding work references * Unsurpassed character references

EXPERIENCE:

SAM’S CLUB Erie, PA 06/14-08/15 &4/16-Present

Membership Greeter

•Greet members and verify current, valid membership ID’s

•Provide customer service and answer member question

•Quickly and accurately count member’s purchased items at the exit door

PRESQUE ISLE DOWNS & CASINO Erie, PA 08/15-04/16

Gift Shop Cashier

•Responsible for all aspects of opening, closing and cashiering of Casino gift shop

•Maintain accurate inventories

•Accurate cash counting and drawer reconciliations

•Obtained current PA Gaming License

NORTHWEST SAVINGS BANK Erie, PA 04/12-08/13

Part Time Teller

•Processed teller transactions accurately and timely

•Followed bank procedures when performing transactions

•Cross selling and referring bank products and services to customers based on needs

•Maximizing profitable relationships

•Verifying and balancing assigned cash drawer with minimal variances

•Reconciling any errors or discrepancies for assigned cash drawer

•Maintained adequate cash/cash drawer limits per bank policy

CITIZEN’S BANK Erie, PA 07/93-02/12

Senior Teller-Full Time

•Experience opening account, being the vault teller, balancing & ordering foreign currency

•Telemarketing and providing sales leads, filing, drive-thru operations, cashing checks

•Responsible for providing information on quoting savings and loan rate

•Taking loan payments and cross-selling products to customer, balancing each day’s transactions

SPECIALIZED TRAINING: Attending general coursework at American Institute including: Principals of Banking, Business Accounting

EDUCAProcessing teller transactions accurately and timely.

Following Bank procedures when performing transactions.

Cross selling and/or referring Bank products and services to customers based on needs, maximizing profitable relationship.

Verifying and balancing assigned cash drawer with minimal cash variances. Reconciling any errors or discrepancies for assigned cash drawer.

Maintaining adequate cash and/or cash drawer limits as required by Bank policy.TION: Penn State Behrend Accounting Major 01/1992 to 06-1993 Erie Paides basic functions to customers, cashing checks, deposit making, loan payments, utility payments, answering phone, taking messages, sending emails, working between the drive-thru and lobby while greeting customers, seeing what their needs are, etc. 04/2012 TO 08/2013

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