Medical Customer Service

Theresa Vitale

*** ******** ******

Neptune, NJ *7753 732-***-**** E-Mail: v **********@*****.*** Professional Skills:

Office – Word/Excel/PowerPoint Patient Registration Data and Order Entry Pharmacy Technician

Corporate Staffing Emergency Room Patient Information Claims Examiner Bookkeeping

Bank Telling Attend to Patient Needs

Education:

Medical Billing and Coding- M edical Career Institute Ocean, NJ Employment History:

Hackensack Meridian Health - N eptune, NJ

Patient Observer - April 2016 To Present

As a patient observer, I attend to the needs of patients that are unable to care for themselves and can’t be left unattended due to to their medical/mental state as they may do harm to themselves or others. Meridian – N eptune, NJ

Corporate Staffing Coordinator April 2014 – April 2016 Entered staffing updates and data for 5 hospitals of Meridian Health Care into Smart Square and ANSOS data base as per nursing supervisors’ requests. Coordinate 1:1 placements and place calls for patient coverage. Run off copies of forms and assure copy machines and printers were stocked and prepared. Gather data for the Department of Health forms (DOH) such as calculating ratio of patients to staff, and faxing over to units for display. File daily planners and DOH forms in their binders.

Med Prep Consulting – T inton Falls, NJ

Preparations and Packaging Clerk June 2005 – March 2013 Prepared and packaged unit dosed medical syringes and IV medications for the tri-state area's Hospitals and doctors offices.

Florida Hospital Ormond Memorial Division- O rmond Beach, FL Outpatient Pre-registration and Patient Registration-ER Registrar 2004-2005 Prepared necessary documents, verified insurance for outpatient diagnostic testing and ER registration. Retrieves doctor’s orders with medical necessities along with obtaining insurance authorizations as needed. American General – N eptune, NJ

Credit Life Claims Examiner /Customer Service Representative 1999-2002 Reviewed examined and investigated credit life claims for payment or denial. Sent out necessary correspondence information and documentation needed to investigate claims. Medical Center of Ocean County – P oint Pleasant, NJ Unit Secretary-ER/Pharmacy Tech 1992-1997

Served as a liaison between doctors, nurses and patients in admissions and transfers of patients as well as transcribed orders and updated charts. Prepared and delivered patient meds including IVs to nursing units.

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