Customer Service Microsoft Office

DORANN TAYLOR

**** ******* *****, *******, ** ***78 H: 352-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Demonstrating over 20 years of excellent customer service care. I am a motivated customer service specialist as well as caregiver delivering positive experiences through high quality customer care. I want a highly rewarding career where I can use my skills and knowledge to coordinate and access supports and services.

SKILLS

Fast learner. Hard worker.

Highly dependable. Excellent communication skills.

Excellent problem-solving skills. Proficient in Word, Excel, PowerPoint Microsoft Office.

WORK HISTORY

Lake County Schools- October 2016 to presently

Certified Substitute Teacher

201 West Burleigh Blvd, Tavares, FL 32778

K-12 teaching. Credentials include current Florida substitute teaching certification. Passion for quality education and student/school success.

Skills and knowledge areas include:

K-12 Instruction (All Subjects)

ESL/ESOL Introduction

Ability to Follow Lessons Plans

Students Records Management

At-Risk & Special Needs Students

Formal and Informal Learner Assessment

Classroom Management & Discipline

Parent/Teacher Communications

Student Engagement

Technology Integration

After-School Programs

IEP Documentation

Consistently praised for dedication, reliability, organization and effectiveness as one of school district’s most in-demand substitutes. Filled in for permanent teachers at a moment’s notice for both long-term or short-term assignments. Closely adhered to lesson plans and kept students motivated, engaged and focused. Repeatedly selected as a long-term substitute for teachers on maternity or extended medical leave. Frequently subbed for absent ESL/ESOL, and special education teachers as one of the few substitutes qualified in these areas. Showed resourcefulness and teaching effectiveness in meeting the needs of students with limited English language proficiency as well as learning disabilities.

Order Specialist II, 02/2001 to 06/2016

Technical Analyst II

CenturyLink – 425 N. 3rd St. Leesburg, FL 34748

Data Entry and order provisioning. Billing and answering multiple phone lines. Filing monitored incoming request received via fax, email, and postal mail. Billing for maintenance of service for special circuits. Converting landlines to wireless service.

Answered a constant flow of customer calls with multiple queues.

Addressed and resolved customer product complaints empathetically and professionally.

Gathered and verified all required customer information for tracking purposes.

Defused volatile customer situations calmly and courteously.

Accurately documented, researched and resolved customer service issues.

Evaluated various reports daily.

Prepared reports and communication for senior management and clients.

Met or exceeded service and quality standards every review period.

Head Teacher, 01/1997 to 11/2000

Little Shoes Childcare, Inc. – Eustis, FL

Designed curriculum for Pre-kindergarten students. Supervised and provided care for toddlers and Pre-K students. Assisted in meal planning and preparation.

Worked with interdisciplinary team members to evaluate children’s and recommend appropriate learning plans.

Addressed behavioral and learning issues with parents and childcare management.

Monitored student’s educational progress with individual charts and files.

Taught an average of 25 children per school year.

Sanitized toys and play equipment each day to maintain safety and cleanliness.

Allowed for ample outdoor discovery time each day.

Gave one-on-one attention to children while maintaining overall focus on the entire group.

Coordinated parent-teacher conferences multiple times during the school year.

Established daily routines that were easy for the children to follow.

Used classroom observations to create written assessments of student performance.

EDUCATION

Bachelor of Science: Administration, 2013 Barry University – 11300 NE 2nd Ave, Miami, FL 33161

Contact this candidate