Customer Service Executive
Resume:
CHARLA
WINTER
** ****** *****, *****, ** *****
********@***.***
charla-winter-12661214
OBJECTIVE
I am seeking a full-time, permanent position with a conscientious team. I am always willing to learn and open to new ideas, work well independently and as a team player, and possess the ability to multi-task.
SKILLS
Confidentiality
Time Management
Microsoft Office Suite
Outlook
SharePoint
Marketing
Notary Public
Leadership
Event Planning
Office Administration
Employee Engagement
Documentation
Contracts/Agreements
Multi-line Telephone
EXPERIENCE
Executive Assistant Danis Building Construction Company
1996 – 2018
Provide administrative support to Chief Executive Officer, President and Executive Vice President of Marketing, along with periodic support to others as needed. Began as a temporary position before being offered a permanent role in the company. Responsibilities included:
Exercise good judgement and confidentiality in screening telephone calls, email, mail, and inquiries to minimize interruptions to executive staff
Maintain Outlook calendars and contacts
Make travel arrangements for executive staff, as well as others for training, seminars, executive meetings, etc., and prepare/process/verify expense reports
Type/compose agendas, correspondence, presentations, and other corporate documents as requested, including shareholder books, board books, and contract/agreements
Support marketing (create/proofread presentations, proposals, organizational charts, and mailings)
Coordinate and set up meetings, conference calls, and inter-active meetings, including AV needs, food and beverage, for monthly staff meetings, sales meetings, yearly general meetings, as well as individual meetings
Plan corporate outings (including ticket distribution to employees and clients), parties, picnics, and dinners
Maintain historical database for marketing department
Create personalized customer and employee gift baskets for special events
Maintain executive copier/scanner
Scan and index personnel data (including background checks, drug screens, wages, unemployment, etc.) and input payroll hours for self and executives
Archive confidential materials for executive staff, board, and shareholders
Order supplies and business cards, and complete general administrative duties
Staff Assistant GTE
1985 – 1996
Began as a Secretary with GTE in their sales office in Dayton. Transferred to GTE in Brookville, Ohio, as Staff Assistant in their Customer Service Department for District Manager over Brookville, Oxford and Celina area.
Copy, take dictation, type, and file
Maintain personnel files
Answer phones, including complaint line for escalated issues
Run customer service reports
Submit attendance records for district
Maintain office supplies, including snacks in cafeteria
Secretary Richard V. Faber, Jr., Attorney-At-Law
1983 – 1985
Worked as a legal secretary while achieving Secretarial Certificate at Sinclair Community College.
Copy, take dictation, type, and file
Delivered legal documents to Courthouse
Ran errands to Post Office
Answer phones
EDUCATION
Secretarial Certificate Sinclair Community College
1985
ACTIVITIES
I enjoy participating in community events, including heart walks, arthritis walks, Crayons for Kids, packing supplies for The Dayton Foodbank, and preparing meals at the Ronald McDonald House. I also enjoy creating jewelry and attending craft shows in my spare time.
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