General Clerical, MS Office, Reception, Communications

Betty Guess

Address: **** ******** **, ***** ****, IN 46615 Cell Phone: 574-***-**** E-mail: *****.*****@*****.***

Education

Reno High School – Reno, NV – High School Diploma

Skills & Abilities

Cash Handling Type 60+wpm Computer Literate Microsoft Office

Conflict Management Internet Navigation Customer Service QuickBooks

Alpha/Numeric Filing Team Building Oral/Written Communications E-mail

Experience

MINISTRY COORDINATOR FOR ST. PETER LUTHERAN CHURCH JUNE, 2015 – JULY, 2016

SUPERVISOR – PASTOR BRYAN BORGER – 574-***-****

Assistant to Senior Pastor, Associate Pastor and all ministry leaders for the church. Help coordinate meetings, schedules, projects, and events for the various ministries of the church. Order and maintain supplies as needed. Keep computer logs for attendance and donations. Help prepare special materials such as church bulletin, event flyers and posters. Maintain information board for members of congregation and visitors. Create and maintain monthly church newsletter and visitor packets. Create and maintain office files, church member files, and church material files. Prepare, edit and maintain minutes from staff meetings. General office duties including answering phones, filing, copying, faxing, e-mailing, organizing supplies and conducting internet searches. Various other duties as assigned by pastors and ministry leaders.

CFA STAFFING ((CONTRACT EMPLOYEE/ STATE OF INDIANA – DIV. OF FAMILY RESOURCES) NOV, 2014 – FEB, 2015

CFA SUPERVISOR – TERI WITTMAN – 317-***-**** DFR SUPERVISOR – CRAIG PHILLIPS - 1-800-***-****

Eligibility Specialist. Interacting with client applicants for various assistance programs (SNAP, MEDICAID, TANF) to verify their eligibility for assistance. Use of specialized software programs (ICES, SMART, FACTS) to enter and research data, process applications, and track information. Responsible for verifying all information provided by applicants as well as guarding against attempts to defraud the system.

This involves communication by phone, email, fax and written correspondence. Position requires a high degree of confidentiality and compliance with HIPPA and other federal and state mandates.

KHI SOLUTIONS (CONTRACT EMPLOYEE/ STATE OF INDIANA – DIV. OF FAMILY RESOURCES) AUG, 2014 – NOV, 2014

KHI SUPERVISOR – CATHERINE BATES - 317-***-**** DFR SUPERVISOR – CRAIG PHILLIPS - 1-800-***-****

Responsibilities include announcing clients to the appropriate department, reviewing information provided by clients, assisting clients in accessing computer applications, and explaining various program requirements, receiving, sorting, and routing mail, furnishing standardized information upon request, preparing and maintaining assigned files, reporting daily the number of clients assisted and the type of assistance provided, reviewing and verifying client information in the Work Force Management System (WFMS) and the Indiana Client Eligibility System (ICES).

CERTIFIED DONOR PROCESSOR GRIFOLS BIOMAT, USA – LOGAN, UT

SUPERVISOR – TYLER SCRIVER – 435-***-**** OCT, 2013 – MAY, 2014

Responsibilities include front desk reception, medical screening of donors to ascertain if they are eligible to donate plasma and entering appropriate data into computer, filing charts, answering phones, working the control desk where necessary supplies are gathered and prepared for each donor, and (depending on shift) following strict procedures for opening or closing screening booths.

ASSISTANT RESIDENT MANAGER SELLERS MANAGEMENT & DEVELOPMENT CO. – LOGAN, UT

SUPERVISOR – ROSA HALL – 435-***-**** OCT, 2009 – MAY, 2014

Responsibilities include assisting with inspection of apartments, accepting rent payments & preparing receipts for cash, providing laundry tokens to residents, responding to and resolving resident problems, showing apartments if manager is not available, walking property several times a day to check for any problems, secure windows and doors, pick up trash, and straighten up as needed.

OFFICE MANAGER ACP, LLC - LOGAN, UT JUNE, 2011 – JUNE, 2012

SUPERVISOR – TONY GUILLEN – 435-***-**** (OFFICE) OR 435-***-**** (CELL)

Responsible for all general office duties including creating and maintaining both numeric and alpha filing systems, answering phones, processing payments received, creating purchase orders and trucking dispatches. Also created and maintained spreadsheets for tracking loads from date of purchase through delivery to end consumer. Follow up on accounts receivable and accounts payable. Handled office supply ordering and office equipment maintenance.

PASTORAL ASSISTANT NEW HORIZONS CHRISTIAN CHURCH – LAS VEGAS, NV JAN, 2002 – OCT, 2007

SUPERVISOR – PASTOR ROBERT DOUGLAS – 916-***-**** (CELL)

Receptionist and personal assistant to Pastor. Kept schedules, made travel arrangements and coordinated meetings. Secretarial duties included creating and maintaining various filing systems, copying, faxing, distributing mail, ordering office and ministry supplies, corresponding with staff, Advisory Council and ministry teams, creating documents such as the church bulletin, ministry brochures, flyers, donation tracking system, etc. Also handled online topical research and produced related reports.

CLERK/ADMIN. ASSISTANT/EXEC. SECRETARY INT’L. CHURCH OF LAS VEGAS FEB, 1999 – JAN, 2001

SUPERVISOR – PASTOR ROBERT DOUGLAS – 916-***-**** (CELL)

Started as an office clerk handling visitor tracking and correspondence. As Administrative Assistant, I assisted the pastor in charge of new facility construction oversight. As Executive Secretary, I assisted the Administrative Pastor in charge of business operations of the church. Duties included typing correspondence, creating and maintaining filing systems, keeping appointment schedules, making travel arrangements and tracking progress of various ongoing programs.

CONTRACT ISSUANCE MANAGER SIERRA HEALTH SERVICES – LAS VEGAS, NV OCT, 1988 – MARCH, 1996

Started here as a Clerk IV and was promoted five times in seven years. In this last position I was overseeing the accuracy and timeliness of all workflow processes for 7 full-time and 2 part-time employees. Previously, I had served as a Lead Project Coordinator, Administrative Secretary, and Clerk IV in the Underwriting Department. Duties included phones, filing, bulk mailings, coordination with Legal Dept., maintaining stockroom, attending management meetings, program development, etc.

COMMUNICATIONS OFFICER CITY OF CLAREMONT POLICE – CLAREMONT, CA MAY, 1984 – MAY, 1987

Started as a Records Office typing confidential police reports, maintain files and keeping logs. I was promoted to Communications Officer (911 Dispatcher) answering 911 emergency lines as well as non-emergency lines. I received and transmitted routine and emergency messages over 2-way police radio. I provided information to the public, news media, officers and other enforcement agencies. I also acted as jail matron and assisted officers in the field as needed.

ADMINISTRATIVE SECRETARY STATE OF IDAHO– BOISE, ID MARCH, 1980 – MAY, 1982

In the Department of Economic Affairs and Community Development I supervised 2 Senior Secretaries. General duties included phones, filing, copying, typing forms and correspondence for Bureau Chief. I hosted foreign business men and women seeking to do business in Idaho. I assisted at Community Development training conferences statewide

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