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Customer Service Representative

Fort Worth, TX
June 06, 2018

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Professional Summary


Work History


**** ********** *****, ******, ** 75228 • Home: 214-***-**** • Cell: 972-***-**** • Customer-oriented Rep., successful at troubleshooting and handling customer support issues in a timely manner. Energetic, with strong time management skills who thrives in a fast-paced, dynamic environment. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Disciplined warehouse professional knowledgeable about material load capabilities, site analysis and general logistics. Bringing extensive experience in high-volume warehouse operations, including logistics, distribution and inventory management. Reliable and hardworking warehouse operator committed to getting each job done as quickly, efficiently and safely as possible. Skilled laborer well-versed in warehouse operations, shipping and logistics. Exceptional organizational skills and strong attention to detail. Current Forklift Certification

Flexible schedule

Fast learner

Shipping and receiving

Forklift operation

Material handling

OSHA standards

Adheres to customer service procedures

Persuasive speaker

Skilled in call center operations

Committed to maintaining data integrity

Exceptional workflow management

Marketing savvy

Forklift Driver, 03/2012 to 04/2014

Ben E. Keith Company – Dallas, TX

Completed daily forklift safety checklists.

Coordinated with other lift truck drivers and production personnel to process orders efficiently. Stacked merchandise on both partial and full pallets and removed empty pallets from sales floor. Changed out forklift batteries and connected batteries to a battery charger. Created drop list of merchandise for placement in aisles. Wrapped pallets in plastic wrap and attached merchandise tags. Maneuvered forklift safely in congested and confined areas. Monitored the area for pedestrian and vehicular traffic while operating forklift, sweeper and baler. Inspected items for damage and performed temperature and quality checks. Property Supervisor, 04/2007 to 09/2014

W Management Group – Dallas, Texas

Maintained a sufficient Number of units so that they were market-ready at all times. Completed final move-out walk-throughs for tenants. Verified that all customer complaints were handled promptly and appropriately. Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

Communicated with landlord regarding building and tenant issues. Call Center Customer Service Rep, 06/2000 to 10/2002 Abacus Communications – Dallas, Texas

Effectively managed a high-volume of inbound and outbound customer calls. Answered a constant flow of customer calls.

Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Defused volatile customer situations calmly and courteously. Mastery of customer service management systems and databases. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Identified chronic customer issues by creating and maintaining customer complaint log. Managed high call volume with tact and professionalism. Telemarketing, 01/1998 to 09/2000

Silverleaf Resorts Inc – North Richland Hills, TX

Transitioned an average of 10 leads into paying customers per week. Managed and recorded all leads from outbound telephone marketing. Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries. Recorded prospect contact information in [Software name] . Completed 20 daily cold calls, with an average customer conversion rate of 50%. Maintained friendly and professional customer interactions at all times. Maintained and organized a customer database of over 600 clients nationwide. Order Puller, 07/1998 to 07/1999

Ben E. Keith Foods Dallas / Fort Worth – Fort Worth, TX Redirected shipments en route in response to customer requests. Coordinated with freight forwarders to expedite international shipments. Loaded and unloaded pieces into boxes for shipment. Moved freight, stock and other materials to and from storage and production areas and loading docks.

Received, stored and shipped goods and materials.

Picked up incoming stock and delivered materials to designated locations. Adhered to all requirements and regulations for interstate HAZMAT carriers. Delivery Truck Driver, 1997 to 1998

Sunbeam Snacks & Paper Co – Dallas, TX

Inspected tires, lights, brakes and gas, oil and water levels. Transported deliveries locally and over the road.

Safely loaded and unloaded deliveries according to size of load and content description. Submitted all delivery documentation in a timely manner. Reported all accidents, damage and malfunctions involving company equipment to management. Pushed and pulled dollies into place and cranked lever to raise and lower landing gear on semi-trailers.

Checked shipping papers to determine the nature of load and checked for the presence of hazardous materials.

Operated delivery vans in accordance with company safety policies and procedures. Established and maintained excellent customer relationships. Loaded and unloaded freight to assure safety and minimize risk of damage and dangerous conditions.

Invoiced, collected monies due and settled accounts each day. Land Surveyor, 01/1996 to 12/1996

City of Dallas – Dallas, TX

Completed complex technical surveys for the development of roadway, intersection and bridge construction plans.

Developed low impact transportation, grading and storm water design strategies for sustainable infrastructure projects.

Analyzed survey reports, maps, blueprints and other topographical and geologic data to effectively plan projects.

Advised managerial staff about design, construction and program modifications. Identified and resolved potential structural issues. Security Guard, 05/1995 to 02/1996

Weiser Security Services, Inc – Dallas, TX

Detected suspicious activities and watched for criminal acts and rule infractions. Education

Monitored and authorized entrance and departure of employees and visitors. Circulated among visitors, patrons and employees to preserve order and protect property. Monitored and reported suspicious activities to local authorities. Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.

Warned offenders about rule infractions and violations and verbally evicted violators from premises.

Denied entrance to the building to unauthorized persons. High School Diploma: 1992

A. Maceo Smith New Tech High School - Dallas, TX


Texas College - Tyler, TX

Engineman E4, 4/94 - 12/95

U.S. Navy - U.S.S Shasta AE-33

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