Customer Service Digital Marketing and sales

Professional Summary

Work History

Education

D J

**** ******** **** **** *********, Lawrenceville, GA 30045 • Cell: 770-***-**** • *********@*****.*** Searching for career opportunity in the greater Atlanta area that will expand academic experience in digital marketing while utilizing customer service and sales experience. Supervisor, 01/2017 to Current

AMC CLASSIC Snellville 12 – Snellville, GA

● Responsible for staff training and overseeing daily operations for upwards of 10 employees

● Improved theater concession sales with an emphasis on our marketing teams goals

● Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

● Promptly contacted and resolved all customer requests, questions and complaints through in-person interactions, phone or email.

● Maintained and recorded all inventory received

● Ensured store met visual, replenishment, cleanliness and safety standards

● Assisted the General Manager with any other needs or function Customer Service Rep, 08/2016 to 01/2017

William-Sonoma – Braselton, Georgia

● Answered an average of 30 calls per day by addressing customer inquiries, solving problems

● Communicated with vendors regarding back order availability, future inventory and special orders.

● Recommended different products or services to best fit the guests needs and assisted locating out-of-stock product based on customer requests.

● Learned, referenced and applied product knowledge information to customer interaction

● Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot

League Director, Manager, 05/2015 to 09/2016

Atlanta Silverbacks Suwanee Indoor – Suwanee, GA

Managed wide variety of customer service and administrative tasks for the development of five adult soccer leagues, managing upwards of 60 teams in one season Achieved and surpassed annual sales goal of $100,000, by making strategic decisions regarding future targets Ensured superior customer experience by enforcing facility rules & policies, investigating and resolving customer concerns in order to generate long-term and loyal customer base Monitored cash drawers in checkout stations to ensure adequate cash supply and make bank deposits Cross-trained and backed up other customer service managers Manager, Sales Associate, 05/2014 to 07/2015

Kicks & Sticks – Buford, GA

Pleasantly greeted customers entering the store and determine what each customer needed In addition to daily in-person customer interactions, answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product/merchandise information Earned management trust by serving as key holder, responsibly opening and closing store Monitored cash drawers in multiple checkout stations to ensure adequate cash supply Designed displays to make the store experience interactive, engaging and reassuring High School Diploma: 2010

Dacula High School - Dacula, GA

Member of the Varsity soccer team

Winner of 2009 and 2010 Dacula High School Men's Regional Championships Member of the Varsity soccer team at Truett McConnell College Digital Marketing Certificate : Introduction to Digital Marketing, Dec. 2017-Feb. 2018 General Assembly Atlanta - Atlanta, GA

Learned and discussed current digital landscape through digital marketing strategies, topic sand methods In addition to the above, focused on email marketing and social media marketing Concentrated in social advertising utilizing Facebook, Google AdWords, and Google Analytics to find meaning in user behavior

Developed and planned a mock campaign using Google AdWords, measuring success through key performance indicators with Google Analytics

Contact this candidate