Human Resources Customer Service

Jenora M. Simmons

410-***-**** *********@******.***

Ms. Simmons possesses over 15 years of experience with a consistent, proven track record in Collection, Customer Service, Human Resources and Accounts Payable.

She is equally adept in driving solution delivery and delivering results. She has continually delivered work products of exceptional quality even in the most demanding and challenging work environments.

Industries: Payment Processing • Finance • Retail • Healthcare • Education

• Security

Technologies: PeopleSoft• Microsoft • ADP PC/Payroll• Microsoft • HRIS

Education: Associates Degree, Business Administration

Baltimore City Community College, Baltimore, MD

Key Qualifications:

Strong communication & interpersonal skills.

Highly organized

Employee relations, Screening, Onboarding and Scheduling.

Performance management, Human Resources and Finance

Professional Experience:

Patient Registrar Consultant, September 2017 - Current

Office Team/ Robert Half

Collect information from incoming patients regarding services needed, insurance available, or financial status. Assist in completion of admissions or insurance forms. Contact insurance providers to verify coverage and obtain authorization for service. Knowledge of medical terminology, solid understanding of benefits coordination, knowledge of local, state and federal health care regulations, knowledge of business office policies and procedures, maintain confidentiality of sensitive information, strong problem solving skills, ability to insure a high level of customer satisfaction including employee’s, patient’s, visitors and attending physician.

Human Resources Generalist, June 2014 to May 2017

V12 Promotions, LLC

Primary responsibilities were performing HR-related duties on a professional level. This role required responsibility in the following functional areas: benefits administration, employee relations, training, performance management, onboarding, policy implementation, and recruitment, employment, and employment law compliance.

Essential Job Functions:

●Leads recruitment efforts for personnel; Write and places job advertisements; Interviews; Checks references; Extends offers of employment

●Conducts and/or continuously improves new-employee orientations

●Handles employment and compliance to regulatory concerns and reporting

●Assists in evaluation of reports, decisions and results of department in relation to established goals; Reports on required metrics

●Recommends new approaches, policies and procedures to effect continual improvements in efficiency of the department and services performed

●Maintains human resource information system records and compiles reports from the database

●Maintains compliance with federal and state regulations concerning employment

●Conducts trainings with employees

●Assists with the development/implementation of performance evaluation and rewards systems

●Works with hiring managers to develop and maintain job descriptions

●Any other job duties as assigned

Supports operating units by implementing human resources programs, solving performance problems. Provide human resources services including staffing, employment processing, and compensation, health and welfare benefits.

Collection Supervisor/Office Manager, September 2002 to April 2014

R & R Professional Recovery, Inc.

Primary Responsibilities included all aspects of the daily supervision and productivity of assigned projects as it pertains to billing, follow-up, collections and customer service.

My role required that I stay in constant communication with Senior Management regarding all aspects of assigned projects; identify and report operational issues and Maintain detailed reports on current projects and assist with client workflows

Facilitated processes to include running reports, identifying issues and managing data entry processes

Train new staff on projects specifics, as well as coach and counsel

I met project goals and maintain quality performance resulting in client satisfaction

●Responsible for review and approval of timesheets, time off and expenses for direct reports

●Responsible for working client accounts as needed

●Communicate with clients, as necessary, in a timely and professional manner

I was accountable for the following activities:

●Provide associates adequate information to perform the job they are expected to do

●Monitor billing error reports assisting with hospital departments to resolve error

●Keep management abreast of project progress and issues via reports and other communications

●Conduct ongoing, not less than quarterly account reviews for assigned associates to ensure quality service, productivity and performance for our clients

●Monitor workflow and the integrity of outgoing data and reports to clients

●Ensures accuracy and completeness of own work and that of team members

●Expresses self in a confident manner in both individual and group settings

●Embraces change and coaches others to deal with change effectively

●Anticipates customer needs and proactively develops solutions to meet them

●Weekly quality reviews to ensure Collectors meet minimum quality standards of 95%

●Serves as a key resource on complex and/or critical issues

●Reviews work performed by others and provides recommendations for improvement

●Provides explanations and information to others on the most complex issues

●Prepares reports by collecting, analyzing, and summarizing information and trends

Human Resources Specialist, May 2000 to September 2002

VSI Group, Inc.

Coordinate and conduct new employee orientation process. Prepare and process new employee paperwork. Assist with several areas of recruiting including; conducting reference and background checks. Coordinating interviews. Updating recruiting materials. Create and maintain reports. Attends scheduled training for EEO and safety. Assist with benefits administration, open enrollment, adding deductions changing employee coverage’s.

Accounts Payable Processor, June 1997 – January 2000

Sylvan Learning Systems

Managed over 500 vendors and processed over 6000 payments per month

Checked and approved all vouchers for payment answered all vendor inquiries

Printed and prepared accounts payable checks and reports Maintained all accounts payable files.

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