Customer Service Security Officer
Resume:
Michele Howard
Chicago, Illinois 60642
***************@*****.***
OBJECTIVE
To obtain a rewarding position where my skills, knowledge and abilities will be utilized.
SUMMARY OF QUALIFICATIONS
Customer service professional with 10+ years of experience, detail oriented, organized and dependable.
Excellent trouble shooting and problem-solving skills; maintains a professional demeanor with all levels management.
Proficient with MS Word, Internet, Typing (45 WPM) and Data Entry (5700 KPH).
EXPERIENCE
Kids Care/ Ron’s Transportation Services Chicago, Illinois September 2005 to Present
Route Driver/Personal Care Provider
Duties consist of safely transporting children (ages 3 to 14 yrs) to schools and daycare facilities.
Mapped out efficient travel routes and managed on-time drop offs.
Provided childcare as needed
Levy Security Corporation Chicago, Illinois July 2003 to July 2005
Security Officer
Interacted with employees, patients and visitors, in a friendly, but professional manner at Northwestern Memorial Hospital.
Provided outstanding customer service to all visitors and client representatives while adhering to company and building policies.
Checked identification of personnel, provided passes to patients’ rooms and ensured the safety of patients; ensured visitors followed access control procedures, according to building policy.
Able to write clear, concise and thorough reports, including daily activities and incidents.
Performed other duties such as answering phones and researching doctor information for patient appointments.
TD Waterhouse Chicago, Illinois June 2000 to June 2001
Data Entry Clerk
Utilized the computer with formatted database (such as MS Excel) and/or electronic system, to enter brokerage clients’ information and process new account applications.
Made certain that the data given to enter into the system was correct, also ascertain for deficiencies in the information provided and maintained confidentiality of clients’ information.
Executed general office and mailroom duties as needed; conducted mail sorting, filing, faxing and copying.
Assisted with cross training of new employees and other tasks assigned by the supervisor.
EDUCATION AND TRAINING
The Cara Program, Chicago, Illinois 2012
Certified Security Officer, Chicago, Illinois 2003
Malcolm X College, Chicago, Illinois 2010 (Received Associates in General Studies/Business Concentration)
References Furnished Upon Request
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