Office/data entry

Lynn Bates

WORK EXPERIENCE

Sr Customer Service Specialist

Newell Rubbermaid - High Point, NC -

September 2004 to February 2018

Performed periodic performance reports, summarizing and communicating trends.

oAnalyzed various reports, processes, operations and recommended solutions that support best service at best cost

oImplemented solutions that prevent/reduce reoccurring issue.

oEffectively communicate trends utilizing data via PowerPoint presentations, excel spreadsheets, and charts.

oUsed SAP, Sales Force reporting tools to locate the information needed to resolve inquiries.

oProvided Customers with broadcasted reporting needs as well as adhoc reporting.

Order Management

oResolved any back-end delay with orders, ensuring a timely order flow without interruption of service to the customer.

oMonitored all orders with pricing discrepancies working closely with sales and pricing on pricing corrections to ensure invoicing is correct and reduced rejected invoices.

oAnalyzed transactions, corrected records and adjusted errors.

oResponsible for all EDI work flow items staying current to ensure orders move swiftly.

oMaintained SAP tables and managed EDI transactions

Managed the communication between the customer, sales/marketing team, and vendors.

Manage failed financial transactions related to order processing

oBilling Due Reports

oRejected EDI invoices

oEscalation Pass

oRoot cause and solved issues related to billing/invoicing discrepancies

oWork collaboratively with internal teams (AR/Claims)

Sr Claims Processor

Aetna Healthcare - High Point, NC 1996 to 2004

Inbound and outbound business to customer, Process Health, Dental, Medical, Hospital, Medicare, prescription claims

EDUCATION

Business Administration

Guilford Technical Institute - Jamestown, NC

May 1976 to November 1977

Diploma in Business Administration

Southeast Guilford High School - Greensboro, NC

August 1970 to May 1974

ADDITIONAL INFORMATION

Sap, Excel, Empower, outlook, Sales force, Word, Power point, Aspect, EDI, cash handling, Invoicing. Avaya, Skype, track shipments, inventory, credit, release manual and EDI blocks, inbound and outbound business to business, excel, web accounts, credit

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