Software Information Technology

Karlyn M. Campbell

Phone: 954-***-****

Email: ********@*****.***

Education

Master of Science in Information Technology

Kaplan University: October 2013

Bachelor of Science Degree in Information Technology

Florida State University: August 2008

Skills

Programming Languages: C++, HTML, Java

Software Applications: Microsoft SQL Server, Revolution, Adobe Photoshop, Dream Weaver, Active Directory, Microsoft Word, Visio, Access, Excel, PowerPoint, Project, Publisher, One Note, Outlook, BMC Software, KU campus portal, Quad campus portal, KU Courses by eCollege, Google Pages, CampusVue, Salesforce, TrackIt, AP Indexer, WebIQ, Ariba

Networking: TCP/IP, DNS, Ethernet, Microsoft Server 2000, Routers and Modem Setup, patch panels, switches, PCs & Office Equipment Networking

Additional Computer Knowledge: Windows (XP, Vista,7, 8, 10), Laptop/Desktop Assembly and Re-Installation of New Operating System and drivers without restrictions, Mobile Devices and Microcomputers

Work Experience

Procurement Analyst (Contractor)

Citrix

Fort Lauderdale, FL

February 2018- April 2018

Performs activities related to the purchasing of materials, equipment and services for internal company use in Ariba and SAP.

Implements and communicates company policies and procedures for purchasing .

Reviews purchase requests for completeness and compliance with company requirements

Negotiates with vendors and approves purchases of authorized amounts or size.

Maintains and updates purchasing orders, systems, and documentation.

Monitors the cost, schedule and performance metrics of contracts and subcontracts.

Technical Purchasing Analyst (Contractor)

Carnival Cruise Lines

Miami, FL

August 2017- February 2018

Issue and revise purchase orders for approved service, repair, and material requisitions created in Infoship by the Ships' management;

Source items from suppliers by researching and identifying supply options

Coordinate logistics of the material or parts for repair up to their final destination.

Provide follow up and expediting as needed to ensure arrival of supplies at final destination;

Maintain proper back up documentation in the purchase orders file;

Develop and maintain regular progress reports on all initiatives;

Follow the prescribed guidelines and procedures on Technical Purchasing defined in the Purchasing Manual;

Perform other job related functions as assigned.

IT Support, Billing, and Procurement Specialist

Children's Home Society of Florida

Fort Lauderdale, FL

June 2015- June 2017

Proactively monitor and provide direct end user hardware and software support to all end users

Document and follow up with hardware and software issues

Troubleshoot technology problems according to escalation protocol

Maintain hardware and software inventory

Configure and distribute hardware

Assist in testing new hardware and software prior to implementation

Stay abreast of new technologies

Ongoing communication with software/hardware developers and support teams

Document software license compliance

Install/upgrade operating system and standard workstation software

Provide technology training and user assistance

Communicates with various vendors to provide Procurement for all sites throughout Florida

Provides Purchasing, Invoicing, and billing completion for all sites throughout Florida

Ensure accuracy of contract details

Gather and analyze software specifications based on user needs

Assist users in developing contract details and evaluate results

Assist users with Market Research to determine best suited software and hardware for optimum utilization

Assist in the selection, contract negotiation, installation, and support of the division's MIS resources including hardware, software and communications

Assist director with day to day operations in their assigned divisions working with the ED and management team

Provide project management for assigned divisional technology projects

Monitor compliance with CHS MIS standards and policies

Ensure division's compliance with security policies for data and software

With Quality Improvement, ensure that contract and outcome reporting tools are consistently maintained throughout the divisions and meet statewide standards

Assist in developing Quality Improvement measures for information technology

Provide new staff orientation on MIS procedures

Provide telecommunications support

Assist in the development of MIS documentation

Provides training and consultation for the Title IVE population staff. Training is defined, monitored and evaluated by the CHS Learning Institute

Participate in the Quality Improvement process, provide technology goals

Support Solutions & Purchasing Representative

Kaplan University

Fort Lauderdale, FL

October 2011-June 2015

Install/upgrade operating system and standard workstation software

Ongoing communication with software/hardware developers and support teams

Document software license compliance

Confirm software application, database, network, and hardware malfunctions and expedite adhering to escalation procedures

Research and analyze complex issues logically

Generate and maintain quarterly reporting: escalations, resolutions, work arounds

Provide informed recommendations on purchases based in purchase of new software/hardware and licensing based on trends and needs

Provide escalations support by telephone, e-mail, and remotely to students and employees

Identify, investigate, and troubleshoot incidents, then document and retrieve pertinent information for logging, tracking and further escalation

Proactively identify common issues, troubleshooting techniques, and trending to ensure effective assistance

Effective analytical and problem solving techniques to ensure one call resolution

Create additions to SOPs to assist in efficient troubleshooting processes

Escalate coding issues to Development Teams

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