Project Manager

Eric Love

404-***-**** • *****@******.***

PROFESSIONAL SUMMARY

An enthusiastic professional with functional experience as a Consultant/Manager/Analyst in the health management/ IT industry. I have several years of progressive experience as a Sr. Project Manager and Sr. Analyst, performing in operational and technical roles with deep experience, analyzing business/system requirements, developing business processes, and providing functional support.

CORE COMPETENCIES

Program Management, Business Analyst, Vendor Management, Budget Administration, Training, SDLC, Report Development, Healthcare Management, Project Implementation, EHR Configuration, Operations Management, Practice Management, Consulting, Client Relations, System Analysis, Quality Improvement.

PROFESSIONAL EXPERIENCE

Judge Learning Group, Wayne, PA 2/2018 – Present

Project Coordinator (Contract)

•Spearheaded Cerner Go-Live coordination for hospital and ambulatory locations.

•Resource allocations, communications and liaison with project team & facility leadership.

•Provided daily/weekly metrics of issues, troubleshoot and resolve application issues

•Monitored team performance, modified schedule to meet client demands.

•EMR application training (Providers, Medical Assistants, & Support staff), provided Go-Live and post Go-Live support

Rezult Group, Nashville, TN 11/2017 – 2/2018

Project Manager (Contract)

•Spearheaded implementation management for cloud based (SaS) EHR software product.

•Created detailed project plans and schedule for system initiative, manage resources expenditures.

•Conducted full lifecycle implementations from initiation to transition to support.

•Provided status updates for project performance and deliverables.

•Used various tools including Salesforce to monitor/coordinate project documents.

Innovaccer, Palo Alto, CA 11/2016 – 9/2017

Program Manager (Contract)

•Spearheaded overall account management of large-scale ACO account 1.5M account.

•Created detailed project plans system initiative, manage resources expenditures.

•Lead pipeline implementations for data acquisition, provided ongoing client support for live clients.

•Generated status reports to monitor product performance and deliverables.

•Used JIRA to monitor/coordinate, sprints/timelines with local and “offshore” teams, decreasing backlog by 25%

SPH Analytics, Alpharetta, GA 11/2015 – 8/2016

Sr. Project Manager

•Managing multiple concurrent large-scale high complexity projects in a matrixed environment.

•Enabled pipeline implementations for new data acquisition projects and provided ongoing support.

•Facilitated scrum meeting/reports for internal and external stakeholders.

•Analyzed plans/contracts/documents to align scope and reduce risk.

•Coordinated project timelines, ticket resolution, change requests utilizing lean techniques.

Quality Care & Advocacy Group, Decatur, GA 3/2015 – 11/2015

Operations Manager

•Coordinated all day-to-day administrative and financial operations as well as company trainings.

•Executed tracking to improve data quality and performance, developed project work plans for CARF certification.

•Monitored operational performance against benchmarks, modified staffing production goals.

•Managed the performance improvement process in accordance with established policies and procedures. Increased sessions by 25%.

EGS Solutions, LLC, Atlanta, GA 10/2014 – 3/2015

Consultant/Sr. Project Manager

•Acquire data requirements, validated test data, and recommended system configurations.

•Created business process maps, identify improvement opportunities, re-align current processes with industry standard.

•Provide organization change management assistance, develop performance metrics and create technology implementation, as well as, strategy implementation plans, developed clinical and financial reports utilizing SQL functions, reports conversion from Crystal Report to Cognos. Improved report tracking to 100% of providers.

•Experience working with multiple insurance payers in ambulatory settings including Medicare, Medicaid or commercial payers, created and developed technical training documentation to support end users.

UnitedHealth Group, Atlanta, GA 2/2014 – 9/2014

Sr. Project Manager (Contract)

•Implementation manager for ICD-10 migration project for clients utilizing proprietary-coding engine.

•Spearheaded project plan coordination to get the projects planned, built and closed out, software deployments.

•Setup/configured billing logic files and system configurations for ICD-10 codes, update PQRS measures.

•Utilized applications to manage the scope, deliverables, timeline and execution of the project plan;

•Provided ongoing strategic recommendations, training and coaching to providers.

Greenway Health, Carrolton, GA 8/2013 - 2/2014

Sr. Business Analyst (Contract)

•Gathered, analyzed, documented, translated and implemented the requirements, developed new business requirement documentation form and report tracking system process, conducted status update meetings.

•Processed and coordinated system interface, achieved a 33% decrease in the existing client backlog

•Used Salesforce to coordinate various financial, demographic, clinical, PQRS, MU and other quality program reports.

WellStar Health System, Atlanta, GA 5/2013 – 8/2013

Sr. Project Manager (Contract)

•Revenue Cycle IT project manager for EPIC system conversion, lead several complex projects with multiple deliverables acted as a liaison between customer, vendors and design teams.

•Monitored operational performance to identify trends measured against established benchmarks.

•Conducted status meetings to communicate provider performance, suggested workflow improvements.

Morehouse School of Medicine, Atlanta, GA 10/2012 – 5/2013

Clinical Business Analyst

Provided guidance, and implement process improvements related to quality program reporting conversion.

Lead configuration and analysis of clinical documentation/ordering workflows.

•Conducted status meetings to communicate provider performance, recommended workflow changes.

•Documented report requirements for clinical template creation to ranked provider performance, deployed, and trained staff in use reporting solution, presented reports to Executive Director.

•Collaborated with vendors to develop/update/verify system interfaces to enhance data communications.

CERTIFICATIONS

Certificate in Project Management – PMI (Pending)

Certificate in Project Management - Villanova University

Master of Health in Health Administration - Hofstra University

Bachelor of Science in Health Science - SUNY Cortland

TECHNICAL APPLICATIONS

Asana, JIRA, AHA, Wrike, Planview, TFS, SharePoint, Confluence, Tableau, Crystal Reports, SQL, Salesforce, CRM, ERP, PeopleSoft, ADS, Kronos, Microsoft Suite, Visio, HL7, HTML, EPIC, Cerner, CareCloud, eClinicalworks, Practice Partner, Greenway, Balsamiq, Monarch, HP Quality Center.

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