Sales Customer Service

ZOHRA SAMADI

***** ***** ****** ***** ******* District #m325, Fremont, CA 94538

Ph : 510-***-****

*****.*******@*****.***

Professional Summary

Skills

Experience

Scanner Jan 2017 – Present

Amazon – Fremont, CA

Scanner of products to ship to customers

Supervisor May 2010 – Jul 2011

David’s Bridal – Milpitas, CA

• Greet customers and ask about the quality of service they are receiving.

• Sell dresses by fully dressing and accessorizing bridesmaids, flower girls, mother of the bride / groom.

• Wrap and package purchased merchandise and present it to customers.

• Assign customers to consultant using the customer service chart. Department supervisor Apr 2009 – Jan 2010

Home Depot – Fremont, CA

• Enforce safety and sanitation regulations.

• Direct and coordinate the activities of employees engaged in the production or processing of goods, such as inspectors, machine setters, and fabricators.

• Plan and establish work schedules, assignments, and production sequences to meet production goals.

• Observe work and monitor gauges, dials, and other indicators to ensure that operators conform to production or processing standards.

• Read and analyze charts, work orders, production schedules, and other records, and reports to determine production requirements and to evaluate current production estimates and outputs. Store manager Sep 1998 – Feb 2008

Super cleaner – Fremont, CA

• Provide customer service by getting and assisting customers, and responding to customer inquiries and complaints.

• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing service for customers.

• Monitor sales sales activities to ensure that customers receive satisfactory service and quality goods.

• Inventory stock and reorder when inventory drops to a specified level.

• Estimate consumer demand and determine the type and amounts of goods to be sold.

• Formulate pricing policies for merchandise, according to profitability requirements.

• Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

• Keep records of purchases, sales, and requisitions.

• Perform work activities of subordinates, such as cleaning and organizing shelves and display and selling merchandise.

• Review inventory and sales records to prepare reports for management and budget departments.

• Plan and prepare work schedules and keep records of employees’ work schedules and time cards.

• Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.

• Examine products purchased for resale or received for storage to assess the condition of each product or item.

Department supervisor Jul 1997 – May 1998

• Plan and establish work schedules, assignments, and production sequences to meet production goals

• Confer with other supervisors to coordinate operations and activities within or between departments.

• Inspect materials, products, or equipment to detect defects or malfunctions.

• Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers.

• Keep records of employees’ attendance and hours worked.

• Recommend or execute personnel actions, such as hirings, evaluations, and promotions. Receptionist Jun 1995 – Aug 1997

Newark health clinic – Newark, CA

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

• Schedule appointments and maintain and update appointment calendars.

• File and maintain records.

Education

Bachelor of Science : Healthcare Management Oct 2012 University of Phoenix – San Jose Learning Center – San Jose, CA Associate of Science : Medical Billing and Claims Apr 2007 Career Institute – Lake Arrowhead, CA

High School Diploma : Heath care Jun 1997

John F. Kennedy High school – Fremont, CA

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