Human Resources, recruitment

Rima Hassan

Address: Salmiya, Kuwait Tel: +965-****-**** Email: ********@*****.***

Professional Experience

Human Resources Director

YIACO Medical Company Kuwait

August 2015 – November 2017

Responsible for HR Strategy formulation and implementation and ensuring that the HR Strategy is in line with the organizations vision, mission, values and business strategy

Managing the entire HR function, for the head office, medical centers and pharmacies (recruitment, payroll, personnel, employee relations, government relations, training, organizational development)

Conducting Turnover Analysis and creating retention policies

Managing the Administrative Functions (licensing) and the Government Relations activities (visa, residencies, quotas, social security etc…)

Developing and implementing HR Polices & Procedures

Managing Employee engagement and related activities

Ensuring that HR processes are properly incorporated within the ERP

Conducting annual organization wide manpower plan

Developing and maintain and Employee Succession Plan

Led a project on salary scale revamping, grading structure in addition to market benchmarking

Redesigned the Employee Performance Management system to include objectives and KPIs

Implemented new Bonus Scheme which takes into consideration both employee performance and financial performance of organization

Human Resources Director

Al Omooma Hospital Kuwait

April 2014 – August 2015

Developed and implemented HR Policies and Procedures

Implemented Human Resources departmental strategy and objectives

Wad involved in the preparations for accreditation

Responsible for preparing and adhering to annual HR budget

Introduced manpower planning

Creating strategic relationships with recruitment agencies

Managed the medical staff licensing process with the ministry of health and licensing department

Oversaw governmental relations activities (visas, residencies etc) with the ministry of social affairs and labor and the passport authorities

Managing the payroll activities

Managing personnel related matters

Handling employee relations

Managing company accommodation

Preparing reports

Human Resources Manager

Royale Hayat Hospital Kuwait

September 2012 – April 2014

Developed and implemented departmental policies and procedures, job descriptions and organizational structure

Conducting performance appraisals (probationary, contract renewal)

Compiled and executed annual training plan, liaised with corporate training providers & conducting in-house training

Implemented an annual manpower plan and oversaw the recruitment process (local & overseas)

Established relationships with recruitment agencies locally and abroad to meet the recruitment needs

Oversaw the licensing, credentialing, privileging and re-privileging processes for doctors and nurses

Managed overall government relations with regards to quotas, hospital licenses, visas, residencies and Kuwaitization

Conducted market studies & benchmarking to create salary scale

Oversaw personnel activities including leave management and payroll

Conducted employee relations activities, employee motivational events and disciplinary action

Preparing periodic reports

Recruitment Manager

ADNAR Group Kuwait

March 2012 – September 2012

Implemented recruitment policies & procedures

Sourced candidates and conducted competency based interviews

Prepared job descriptions

Prepared offers and followed up with selected candidates until they joined their place of work

Followed up on invoicing and payment collection

Sourced and implemented a Candidate Management Software

Prepared periodic reports

Human Resources Specialist (Recruitment)

IMCO Engineering & Construction Kuwait

March 2009 – March 2012

Built the recruitment team within the HR Department

Managed a team of 7 employees in recruitment

Created & implemented recruitment policies, procedures and forms

Conducted sourcing of candidates, screening and interviewing, for both local and overseas candidates

Managed the company’s recruitment needs for head office positions (up to Director level), in addition to construction and maintenance projects

Managed overseas recruitment trips to Egypt, India and Philippines

Coordinated with project managers and the estimation department during costing of new projects in relation to recruitment costs

Conducted a job analysis project in order to create new job descriptions

Updated the organizational structure as needed

Decided on the sourcing and recruitment strategies to be implemented for different positions and projects

Coordinated with recruitment agencies both local and overseas for selection of candidates

Oversaw the mobilization process for new employees from visa request to arrival in Kuwait, for both individual recruitment and volume recruitment of up to 1500 employees

Managed the employee orientation program for new joiners

Oversaw the resignation / termination process and conducted exit interviews

Prepared of periodic HR reports

Production Planning & Sourcing Manager

Inkript (Itani Printing & Trading) Lebanon

2005–2009

Preparation of production schedule & planning of production within the plant

Coordinated with production departments in order to follow up on status of schedule

Conducted analysis of raw material requirements throughout the year

Sourced raw material

Scheduled for testing of new raw materials in coordination with the Production Manager & Quality Control Manager & ensured that raw material met requirements

Oversaw supplier evaluation process

Supervised procurement process

Monitored waste levels

Prepared product technical sheets and bill of materials

Dealt with customer complaints

Conducted cost estimations for jobs and analysis between estimations and real cost incurred

Coordinated with maintenance department to schedule maintenance for machines

Implemented MasterCard requirements

Budget preparation

Prepared comparative analytical reports & fish bone analysis

Restructured Quality Management System in compliance with ISO 9001:2000

Developed policies and procedures for the organization

Developed objectives & indicators for each department

Conducted internal quality audits on Quality Management System

Implemented corrective and preventive actions based on audit results

Coordinated with Bureau Veritas (local and foreign offices) for third party inspections

Assistant General Manager

Aqua Blue Lebanon

2003 - 2005

Followed up on employee vacations, sick leaves, attendance, absences and overtime

Payroll preparation

Dealt with insurance issues and work related injuries

Responsible for purchasing of raw materials (both local & foreign suppliers)

Reviewed payables & ensured that payment dates were adhered to

Oversaw delivery routing & implemented GPRS vehicle tracking system

Reviewed daily sales, collections and receivables

Prepared monthly performance reports

Oversaw customer service department & dealt with customer complaints

Developed and updated quality procedures in accordance with ISO 9001: 2000 e

Conducted internal audits on the quality management system

Implemented corrective and preventive actions

Administrative Assistant

MAK HTI Lebanon

2002 - 2003

Responsible for preparing and updating employee job descriptions

Developed documentation for ISO 9001:2000 standards

Prepared reports on actuals vs. budgets and prepared variation reports

Executed internal quality audits for specific departments

Dealt with customer suggestions and complaints

School Teacher

Al Manar Modern School Lebanon

2001 - 2002

Prepared lesson plans

Taught English, Science & Math

Prepared, administered and corrected exams

Met with parents to provide feedback on the students

Education

2015 MBA International Business, Kuwait Maastricht Business School

2001 BS Banking & Finance, Lebanese American University

Training & Seminars

June 2016 Business Strategy for HR Leaders INSEAD (France)

Apr 2016 Cultural Transformation Vigor Events (Kuwait)

Apr 2008 Effective Solutions Using Root Cause Analysis Canspect Corp. (Lebanon)

Mar 2008 Workflow and image building ELCIM (Lebanon)

Jan 2008 Performance Management Inkript (Lebanon)

Oct 2007 Quality Control & Standardization ELCIM (Lebanon)

Dec 2006 Recruitment & Interviewing Skills Inkript (Lebanon)

Dec 2006 Preparing Job Descriptions Inkript (Lebanon)

Sep 2006 Process Mapping – Continual Improvement QMI (Lebanon)

Jun 2005 Advanced Information Security Management Systems QMI (Lebanon)

Languages

English, Arabic, French, Greek

Computer Literacy

Microsoft Office, Office 365, Visio, SAP, Various HR ERP Systems

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