Customer Service Manager

Location:

Salary:

43000

Posted:

June 04, 2018

Robin R. Schneider

Email: *******@*******.***

Objective

Leadership or management position performing strong administrative support and computer operations.

Relevant Skills

• Over 20 years of customer service skills

• Over 10 years of training experience

• Over 10 years of building Client Relationships

• Advanced knowledge of Outlook, Excel, Word, and PowerPoint

• Ability to work under pressure with high demands

• Conflict resolution and team work

Professional Experience

Carlin Group, Cincinnati, Ohio June, 2008 to Current Lead Business Manager Assistant

• Proficient in contract & deduction management and Post Audit & repayment management

• Processing and maintaining new items and new item analysis

• Responsible for creating Kroger trade promotional contracts

• In charge of promotional planning

• Experience with LCM coupons and Kroger.com digital coupons

• Extensive knowledge of portals and computer platforms

• Training and supervision of work flow

• Building and retaining customer relationships within the CPG industry Kroger, Cincinnati, Ohio November 2003 – June 2008 Scan Coordinator

• Coordinate and implement price changes; ensure correct prices go into effect timely and consistently

• Communicate/resolve price discrepancies and scan errors with department managers, vendors and cashiers

• Make/enter changes in the computer system, shelf tags and all necessary paperwork

• Coordinate/conduct price changes for displays, competitive ads, coupons and in-store files

• Create and maintain at least one electronic copy if the store item file weekly

• Ensure new items price accurately and all necessary data is entered into computer files

• Coordinate/preform proper signing and sticker application

• Coordinate/conduct verification of prices regularly using verification equipment/audits

• Plan, delegate and oversee work of associates and determine work needs

• Helped in other departments as needed