Customer Service Manager

FREDERICK J. SMITH

P.O. Box *** • Stockbridge, GA 30281• 706-***-**** • *********@*****.***

Objective:

To obtain a position that will allow transferable skillsets forged from field operations and project coordination. A highly skilled blue collar professional with more than 12 years of experience in troubleshooting and logical issue resolution, optimizing company efficiencies, and promoting superior work performance. Professional with a track record of success in multi-tasking to exceed goals and deadlines in dynamic and fast paced working environments.

Summary of Qualifications:

Problem Solving and Trouble Shooting – Technical Support – Performance Monitoring – Employee Training – Stakeholder Communications – Customer Service – Cross-Team Collaboration – Agricultural Education – Chemical, Automotive and Intermodal Shipments by Rail.

Work History:

CSX Intermodal, Atlanta, GA & Jacksonville, GA Intermodal Service Worker

August 2012 – October 2017

Responsible for various functions including gate inspections, inbound and outbound, securing equipment, tie-down, hostler driving and lift operations

Ensured efficient handling of yard work and prompt movement of cars, making sure cars were placed, pulled, handled and forwarded in accordance with classification and way billing instructions

Supervised the movement of inbound and outbound trains and yard crews for on-time movement of freight consistent with train schedules and operating

Comcast, Atlanta, GA Field Technician

February 2010 – September 2011

Coordinated and conducted installation, inspection, troubleshooting, maintenance, field repair, and life cycle sustainment of assigned systems

Provided maintenance and operational support of numerous complex intelligence, surveillance, and systems, as well as various other imaging and force protection systems

Training users in operating, maintaining and repairing systems

John Smith’s Security, LLC, TN, FL, GA Nightclub Bouncer

August 2008 – Present

Ensure safety and security of all employees, guests and belongings

Prepare and submit activity logs and employee work schedules

Monitor and secure main and service doors to restrict unauthorized entries

Assist in loss reduction with regular property patrols

Monitor all facility activity

Ensure guests and staff comply with safety rules and regulations at all times

Harrison Construction Company aka APAC, Knoxville, TN Laborer

May 2005 – December 2008

Maintained OSHA safety standards and procedures

Loaded and unloaded structure materials and moved materials in work areas

Maintained tools and equipment

Dug trenches and placed pipes and cables for drains and extra services

Removed debris and trash at construction sites using wheelbarrows

Efficiently operated various types of machines to ensure parts are completed within specified tolerances

Operated heavy equipment in asphalt laying work

Carried out mechanical assembly related tasks

Worked in time constraint projects

Performed other duties as assigned by manager

Technical Proficiencies:

MITOPS Software, LAN, Cat5, Cat6, Cat7 Cable Testers, Data Cable Driver, Internet, Search

Engines, General Office Equipment, USB Scanner and Cable Drivers

Education:

Middle Tennessee State University, Murfreesboro, TN

Business Management - Major, Criminal Justice – Minor, 1999 - 2000

Fulton High School, Knoxville, TN

Business Curriculum High School Diploma – Graduated, 1999

References:

Available Upon Request

Contact this candidate