Medical Billing Customer Service

ALETHIA CASSIMY HEALTHCARE ADMINISTRATION

*******.*******@*****.*** 5-70-299-**** Q ueens,NY

Detail-oriented administrative specialist with extensive customer service, medical billing, and office assistance experience in healthcare environments. Creative problem solver skilled in providing team leadership and overseeing critical organizational administration functions. Collaborative communicator focused on building relationships and promoting synergy across departments to drive comprehensive patient service approaches.

Healthcare Administration Customer Service Office Assistance

Patient Scheduling & Admission Relationship Management Problem Resolution

Transcription & Documentation Staff Training & Leadership Medical Billing & Recordkeeping EXPERIENCE & NOTABLE CONTRIBUTIONS

MEMORIAL SLOAN KETTERING CANCER CENTER New York, NY 1985 – 2017 PATIENT BILLING SPECIALIST, 2 003 – 2017

Managed and resolved a high-volume of incoming telephone inquiries; provided information on insurance benefits and payment terms to patients and guarantors. Oversaw follow-up of correspondence with patients and insurance carriers. Provided comprehensive mentoring and systems training to new employees. KEY ACCOMPLISHMENT:

● Consistently responded to and resolved an above average call volume of 20 to 30 inquiries each day; ensured customer satisfaction and received recognition from patients for creating individualized payment solutions. PHYSICIAN OFFICE ASSISTANT, 1 990 – 2003

Oversaw the transcription of correspondence, physician notes, manuscripts, and protocols using computer software. Participated in all patient office meetings and scheduled conferences and admissions in line with service policies. Educated patients on admission procedures and provided all relevant information. KEY ACCOMPLISHMENTS:

● Maintained up-to-date knowledge of medical terminology to effectively edit and correct grammar within all written and verbal communications.

● Managed medical billing activities and supervised new Physician Office Assistants. MEDICAL RECORD PROCESSOR II, 1 985 – 1990

Maintained work control system via managing entry of daily statistics pertaining to operative reports. Transcribed and managed additional requests from physicians and secretaries in relation to summaries and operative reports. Calculated weekly transcription production figures.

EDUCATION & CREDENTIALS

Office Administration Coursework

BOROUGH OF MANHATTAN COMMUNITY COLLEGE N ew York, NY A.A.S. in Dental Laboratory Technology

NEW YORK CITY TECHNICAL COLLEGE N ew York, NY

Technical proficiency; Microsoft Word, Data Entry, Computer Systems, Office Equipment

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