Customer Service Social Media

Carolyn Luedecke

**** **** ****** *******, ** ***40 (262) 515 – 4470 *********@********.***

Objective: Pursuing a career blending my background of communications and history

Education:

Pursuing a Bachelor of Arts to be awarded spring 2018

Carthage College Kenosha, WI

Majors: Communications and History

Professional Experience:

CVS July 2016 - Present

Assistant Manager Racine, WI

Record and manage insurance/paperwork for a variety of companies and customers

Resolve customer to ensure top notch customer service experience

Triage incoming phone calls to the correct departments at the reception desk

The Kenosha Historical Society February 2018 - Present

Archivist/Social Media Intern Kenosha, WI

Inspection of artifacts for durability

Cataloguing, research archival work

Upkeep of Facebook page and museum events

The Dinosaur Discovery/Civil War/Kenosha June 2012 – August 2012

Public Museum Kenosha, WI

Volunteer

Participate in community events including the 4th of July parade to promote the museum

Greeted and directed guests to ensure enjoyable and educational experience

Field Museum duties

Developmental Experience:

St. Ladislaus Church

Head Helper/Temporary Teacher September 2008- September 2016

Provided childcare to Sunday School children Chicago, IL

Completed archival projects for church

Planned events for children to enhance religious education

Professional Skills:

Proficient computer skills in Adobe Illustrator, InDesign and Photoshop

Experience with digital photography

Proficient in Microsoft Office Suite

Research/archival work

Small Public Relations campaign done for Planned Parenthood

Clubs:

Swing Society (Swing dancing)

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