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Management Customer Service

Location:
Severn, Maryland, United States
Salary:
100000
Posted:
May 31, 2018

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Resume:

IDA DIONNE GEORGE

Washington dc & Baltimore metro areas

**** ******* ****** ***

ODENTON, MD 21113

443-***-****

ac5pdy@r.postjobfree.com

Summary of Management Qualifications

Law Enforcement Police Leadership and Management

Criminal and Internal Investigations

Time Management

Federal, Local or Contract Administrative Functions

Monetary Resources and Budget Guidelines

Liaison Coordination

Adherence of Laws, Protocols, Guidelines, Directive and Measures

Personnel Management and Accountability

Identify Misconduct and Initiate Appropriate Corrective or Disciplinary action(s) as needed.

Access Control and Security

Supplies and Equipment Accountability

Crisis Prevention/Intervention

Quality Control

Diversity Embraced

Synchronized Operations Command Central Experience

Synchronize Operations Control Center (SOCC) Information Technology Systems

Loss Prevention

National Incident Management Systems (NIMS)

Crime Patrol and Public Safety Operations for Law Enforcement

U.S. Governmental Secret Clearance

Relevant Experience

Police Management Policy & Procedures Police, Community & Intra-Agency Liaison

Management of Administrative Functions EMA & Critical Incident Management

Mental Health Analysis & First Aid Crisis Intervention & Strategic Planning

Internal Investigative Skills Patrol Officers Administrative Functions

Investigative Reporting Officer (IRO) for MPD investigative unit Crime Scene Preservation

Customer Service Friendly/Verbal Judo Firearm & Shotgun Qualification MPD

Language Access Training/Effective Use of Language Line Interpreters

Antiterrorism Management Level I Counterintelligence

Adult Sexual Assault Investigation Search & Seizure Procedures

***Additional Public Safety Enforcement Training and/or Certifications provided upon request

Specialized Training

ICS 300 - Intermediate Incident Command System

ICS 400 – Advanced Incident Command System

ICS 800 – National Response Framework

Security Awareness Electronic Records

Continuity of Operations

Legal Issues/Scenario Training

Non-continuity Supervisory Federal Records Management (Supervisors only)

WALES II & NCIC Certified Case Management

Derivative Classification

Project Portfolio Management

Substance Abuse Program Management

ITSM Incident Management Tier 1, Tier 2 & Tier 3

ASP Certified Legal & Jurisdiction Issues/Scenario Training

Dedicated Problem Management Training

Privacy Act & HIPAA

Security Awareness & Property Accountability

Electronic Records Management

The No Fear Act Training

Certification in Diversity in the Workplace

Education

University of Maryland University College Bachelor of Science

Criminal Justice/Psychology, 2000

Prince George's Community College Associate of Science

Criminal Justice Technology, 1997

Employment History

DC Metro Police Department – Mid Level Management (Lieutenant)

Washington, DC October 1987 October 2014

Alutiiq Global Solutions, LLC Access Control Specialist (Secret Clearance)

DISA (Defense Information Systems Agency) Ft Meade, MD April 2012 – March 2014

Department of Justice – Federal Law Enforcement Officer (Title18)

Washington, DC May 2014 June 2014

District of Columbia Superior Court (CSO) – Court Security Officer

Washington, DC September 2014 October 2014

Professional References

Byron Hope MPDC Captain (Retired) phone & email furnished further upon request

Marvin Crockett Alutiiq Lieutenant phone & email furnished further upon request



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