Customer Service Representative
Resume:
Wanda A Carmon
Apt ***
Kennesaw, GA 30152
**************@*******.***
Objective
To obtain a position, with an established organization with a stable environment that will lead to a lasting relationship, that will also enable the use of my strong organization skills. I like the opportunity to work for a professional organization that allows challenges and provides opportunities to grow and to achieve professional goals.
Summary Qualifications
As a Customer Financial Service Representative am qualified to excel in a fast paced medical office environment. I have developed interpersonal and customer service skills through my employment experiences, self-motivated team player, with reputation for dependability, integrity and professionalism, excellent oral and cwritten communication skills ability to work independently, manage multiple priorities and handle complex situations. Responsibilities include resolving issues and obtaining information relative to administrative process. Customer Service Representative provide a full range of administrative and technical assistance to individuals and businesses
I am knowledge of desktop computers and medical software listed such as…
Microsoft Office
Invision Software
Paperport
Cerner Software
And other office equipment software
Work History
Jan. 2011,- Present Medical Arts Laboratory
Fayetteville, NC
Patient Access Representative II
Duties included but not limited to researching and tracking data to complete and prepare reports. Assisting patient consultation requests to the appropriate providing. Performs a variety of administrative and support type duties in such areas as administration, budget, purchasing, records and files management, property accountability, travel and reports. Reviews, analyzes and evaluates the accomplishments of various office administrative functions such as records management, reports control, forms control, and administrative standing operating procedures.
coordinate with patient care team to review the clinic utilization by using various reports, to ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make necessary adjustment. Participation with the team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record. Monitoring requirements to assure readiness for patient visit/procedure, X-ray, lab work, also collaborating with the medical team to assure continuity of care. To evaluate patient information support patient safety standards using the correct identification of all patients; incumbent screening and receiving phone calls in a courteous and timely manner, to determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
April 2010-2011 Highsmith Rainey Express Care
Patient Access Representative I
Fayetteville, NC
Responsibilities included but not limited to generate various spreadsheets and reports with software applications, organize and maintain files, records, manuals, handbooks and other related materials, edit general correspondence according to proper format, route incoming telephone calls to appropriate staff according to issue. Other responsibilities included outpatient services revise patient insurance as well as demographic information; work in a fast pace environment, knowledge of medical terminology and abbreviations, acronyms of their meaning. Patient safety standards using the correct identification of all patients; screen/receive phone calls in a courtesy and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes, perform and Revenue Cycle Reports.
March 2010-2009 Highsmith Rainey Environmental Services
Housekeeping Assistant
Fayetteville, NC
Responsibilities included but not limited to dispatch by the supervisor to attend room discharges, assist other health-care worker when needed, as well as visitors and patients assigned specific areas to maintain cleanliness. Maintain and keep current on training within the department as well as semi-annual modules as required of the facility. Adhere to hospital policies and procedures.
February 2004-2006 Kicklighter School for Autistic
Lead Instructor
Savannah, GA
Responsibilities were to supervise the children while they engage in group activities, family-style dining, nap time, and outdoor activities. Planned weekly schedules for the children as well as serving as guide for my class assistant. Attended monthly meetings arranged by the center manager, also scheduled monthly parent conferences with each parent to inform the parents of the child’s progress.
Education
August 2008/June 2011
Fayetteville Technical Community College, Fayetteville, NC
Associate of Applied Science
Medical Office Administration (MOA)
Certified Healthcare Access Associate (CHAA)
Cape Fear Valley Chemical Training Certificate
Health and Sanitation Certificate
Early Childhood Development Certificate
References
Willie Lambert
Supervisor: Cape Fear Valley Healthcare System
Lisa McCloud
Cape Fear Valley Healthcare System
Alice Curry
25 year friend
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