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Customer Service Manager

Erie, Pennsylvania, United States
May 31, 2018

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Jane E. Merimee

**** ********* ****, ****, ** ***08



My career objective is to find an exciting and challenging career in the Accounting and Secretarial Field.


My career qualifications are accounts payable, accounts receivable, real estate taxes, payroll, payroll taxes, receptionist, customer service, administrative secretary, office manager, and data entry.

Wal-Mart – Erie, PA 08/2016 - Present


Homemaker – Erie, PA 09/2013 – 08/2016

I have spent the last three years being a homemaker and construction manager of our new home and getting things settled as we moved from Omaha Nebraska for my husband to take a job.

Business Experience

Wal-Mart – Omaha NE 05/12/2013-09/2013


Worked as a cashier on the night shift (10pm – 7am), cleaned the front area; including but not limited to the glass doors on all displays, vacuuming the rugs and picking them up, trouble shot the self checkers, stocked the shelves and set up new displays. This Wal-Mart particular store was called a Neighborhood Market. It was not a Super Center or just a standard Wal-Mart. It was a plain grocery store that we actually entered in when it was bare and set up the entire store. We worked as a team to get it put together.

State of Nebraska Omaha, NE

Secretary II, Juvenile Probation

03/2009 to 12/06/2011

Enter juvenile data into NPMIS (Nebraska State Database) daily to assign to different Probation Officers. Enter test scores and psychological exams, basic information. Decide based on scores and zip codes and area who they belong to. Set up letters and spread sheets for weekly reports. Transcribe letters and different reports based on standard forms built by the state. Relief for the front desk for breaks, sick and vacation days. Send out letters, copy reports, send out the mail.

Job Highlights: work closely with the children, transcription in word and work in excel on a daily basis.

Seldin Company Omaha, NE – con’t

Account Specialist

08/2000 to 08/2008

Responsible for real estate taxes, valuations, and personal property taxes. Input the real estate taxes into Timberline and pay them by property. I track them on a excel spreadsheet and maintain a valuation and tax dollar amount for all the properties that we have, roughly 80 plus commercial properties. Input all utilities and import them into Timberline to be paid. I am also responsible for setting up the new utilities for each company when we receive the new property. Responsible for the front desk duties when someone is sick or out I make sure that it is covered by various people and make sure the mail

runs are covered. Schedule the Express Messenger for new properties. I have done A/P; coding invoices, in putting them in timberline, selecting them to be paid, putting invoices with the checks, and

auditing of the checks. A/R; posted checks to residential accounts and commercial accounts. Liaison between the auditors (HUD) and the company by pulling invoices. Setting up new vendors by requesting W-9’s and insurance. Filling out credit applications and numerous other secretarial tasks.

Accounts Payable, coding and posting in Timberline for multiple companies. Accounts Receivable posting in Timberline and Real Page for multiple companies.

Real Estate Tax tracking in excel and DOS software.

Utilities entering on Access and import to Timberline.

Set up messenger service.

Paradise Homes Inc Omaha, NE

Office Manager

08/1995 to 07/2000

Input invoices into Quick Books Pro Accounting System, paid invoices. Dealt with vendors on a daily basis. A/P, A/R, Payroll, Quarterly Taxes. Monthly Balance Sheet and Monthly Profit and Loss Statement as well as Profit and Loss Budget Report. Handled all new sub contractors, insurance, auditing of accounts and W-2’s. Tracked lot costs, earnest deposits and escrow payments. Audited closing statements of new homes sold. Dealt with homeowners on a daily basis from the time they signed their specifications for a year after they closed on their homes. Scheduled all maintenance/warranty work on the home.

Accounts Payable, Accounts Receivable, Payroll, Payroll taxes, General Ledger, Reconciliation, scheduled warranty work, customer service relations.

Education / Achievements / Certifications

UNO - Criminal Justice Major

Psychology Minor

Nine Semesters completed

Other Achievements

Certified in giving MMPI and 16PF

Certified on using Mace

Notary for the State of Nebraska – 2 years.

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