Manager Service

Michelle D. Fields

**** ***** ******* 832-***-**** *****.***@*****.***

Professional Summary

Service-focused and coordinator with a strong commitment to serving the needs of disadvantaged youth and adults, including homeless, emancipated youth and special-needs populations. I strive to become and remain proficient in professional practice and the performance of professional functions, keep current with emerging knowledge relevant to current policies at work. Provided ethically sensitive services to clients from the ethnic minority community. I have worked under the direct supervision of Texas works Supervisor in Health and Human Service Commission. Applying complex Federal and State policies and procedures and regulating to determine eligibility for Federal and State regulated benefits. I am Self-Motive to ensure accuracy and timeliness of eligibility decision and production expectation either meeting or exceeding established agency guidelines and timeframes. Producing essential document using Microsoft Word, Excel, Office and PowerPoint. Daily I navigate thru the Texas Integrated Eligibility Redesign System (TIERS) functionality on processing a high volume of application to determine program eligibility.

Education:

ASSOCIATE OF LIBERAL ARTS 2014 HOUSTON COMMUNITY COLLEGE:

CURRENTLY: ATTENDING TEXAS SOUTHERN UNIVERSITY (SOCIAL WORK PROGRAM)

GRADUATE MAY 12,2018

CHAMPION REAL ESTATE SCHOOL LOAN OFFICER

TRANSWORLD MEDIAL BILLING & CODING 1997

Skills & Abilities Experiences:

LEADERSHIP

Currently Event planner for Fathers House Baptist Church to set up health fairs, Easter day event and Backpack drive for disadvantage children.

Wood Badge trained for Boy Scouts.

Committee Chair for Boy Scouts Pack 1105

Dance & Cheer coach and mentor at Rising Star Academy

NASW current member 2018

Student Social Worker Association

Catholic Charities Intern completing 500 hours of services

Change Happens volunteer for different events

Alief Steelers Cheer coach from 2004 to 2009

AWARDS:

Boy Scout Mullet award

COLAB scholarship

Helen Giddings Scholarship

Experiences:

STATE OF TEXAS DEPARTMENT OF HEALTH AND HUMAN SERVICE

TEXAS WORKER II 0CT 2010 – OCT 2017

Manager to process high volumes of application within government time frames

Educate client about their benefits within the program and guide them to other government programs.

Handle client application to make sure they qualify for all program to feed their families and medical assistance for children under 18.

Follow all HIPPA guideline to keep client files confidential.

Manage patient application for hospital billing for Medicaid.

Handle client complaints about their benefits

Team lead over ten people

Preformed assigned task in a timely manner for the State standard.

Kelsey-Seybold Clinic

Insurance Sales Coordinator

Review with patients and Summarize Kelsey Care Advantage benefits.

Help patient process application to submit to Medicare.

Set up appointments for Town Hall meetings

Help patient understand current Medicare Benefits.

Contact patient about the new changes with Kelsey Care Advantage Plan.

Organized town Hall Meeting

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