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Mortgage Quality

San Antonio, Texas, United States
$30.00 hourly
May 30, 2018

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JAMIE HERNANDEZ - 210-***-****


University of the Incarnate Word San Antonio, TX May 2003

Master of Business Administration


Mortgage Underwriter/Quality Assurance Analyst

USAA Contractor San Antonio, TX Jan 2017 to Jul 2017

Action and FCRA compliance certified to review mortgage decline loan process.

Lending Authority $424,100; audited decline decisions for Conventional loans involving purchase, new construction and refinance properties; files that have been overturned to offer alternative solutions if not approved during the review process are resubmitted and decision through Fannie Mae DU.

Documented quality issues, performance measures and quality improvement for management review.

Communicated on changes with system workarounds, process updates, quality reviews for the weekly huddle topics; provided feedback to business analysts on any challenges of the systems and verifying if the system in place was effective in capturing the information required for daily and monthly reporting.

Forensic Mortgage Underwriter III

Analytic Focus San Antonio, TX Feb 2014 to Nov 2016

Investigated 35-45 mortgage loan files per month in the amounts of up to $1,000,000 for mortgage fraud; ranked in the top five among analysts for production and quality.

Subject Matter Expert for non-performing mortgage bank securities; performed in-depth reviews of income

documentation, tax returns, bankruptcies, asset statements, credit reports and collateral in relations to specific investor guidelines; thoroughly reviewed loans for misrepresentation, fraud, omissions inaccuracies and red flags.

Utilized SAP and QlikView to provide a detailed analytical report that contained all findings and conclusions that were used for final settlement determination defending lender clients against mortgage insurance rescissions and investor repurchase demands.

Mortgage Underwriter

Accenture San Antonio, TX May 2013 to Oct 2013

Reviewed and examined Fannie Mae DU, Jumbo and Portfolio loans to initiate appropriate credit decisions within authorized lending authority; conducted full documentation and comprehensive evaluations of a variety of complex, high-risk mortgage-loan applications within a fast-pace and high-volume environment.

Prepared and submitted SAR reports; identified inconsistent transaction data that detected fraudulent patterns and trends in support of the investigative process to pursue immediate action to prevent losses.

Resolved escalated Underwriting issues for team and management across Mortgage Fulfillment Departments.

Consumer Mortgage Underwriter III

Wells Fargo San Antonio, TX Dec 2009 to Apr 2013

Level C Lending Authority; analyzed Foreclosure and Bankruptcy mortgage loan modification applications for HAMP and NON-HAMP loans in accordance with Treasury, Company and Investor guidelines.

Subject Mentor Expert - mentored and trained team members on income and complex document reviews to increase productivity; reviewed, distributed and discussed new policy manuals and guidelines; signed off on upper level management guideline exceptions and performed loan level reviews of clients on Watch List.

Assistant Team Lead - conducted administrative support to include reviewing and preparing reports and correspondence, executed Suspicious Activity Reports (SAR); educated and trained employees on Anti-Money Laundering (AML) policies and procedures; initiated responses to Quality Control Audits and Quality Review Board rejections and participated in special department projects for Loss Mitigation.

Mortgage Underwriter

USAA Contractor San Antonio, TX May 2009 to Aug 2009

Lending Authority $417,000; evaluated complex loan files and initiate problem resolution ensuring compliance with appropriate company and secondary market investor standards; reviewed financial statements, credit reports and ratios (i.e. debt ratios, loan-to-value); examined transactions to ensure accuracy and completeness.

Analyzed income involving W2 and self-employed business structures involving Sole Proprietorship, General/Limited Partnership, Limited Liability Company, S Corporation and Corporation.

Managed pipeline of over 50 loans as well as taking on additional loan volume to assist in production.

Selected to obtain designation to review and approve Revocable or Irrevocable Trusts.

Mortgage Underwriter

Security Service Federal Credit Union San Antonio, TX Sept 2008 to May 2009

●Lending Authority $417,000; decision Conventional, Manual, Construction to Perm, Land/Lot, HELOC, and Purchase Money Second loans to guarantee investor standards while minimizing company loss.

●Negotiate complex credit files, including insider loans and other specialized loan products; handled complex member escalations for management within Fulfillment and Underwriting Departments.

●Subject Matter Expert; facilitated weekly huddles; execute Suspicious Activity Reports (SAR); maintained up to date knowledge of underwriting bank products including industry and investor, regulatory updates and trends; sustain internal database for Builders and Construction company’s licenses with the Secretary of State.

Small Business Administration Underwriter

Washington Mutual San Antonio, TX April 2006 to Aug 2008

Lending Authority $200,000; analyze small business financial statements and perform cash flow analysis on a variety of small business loan products; products include unsecured, equipment financing, commercial portfolio mortgage, construction and working capital lines of credit.

Prepare credit approval requests, debt and deposits recaps, financial spreadsheets, written memorandums and other items needed to relay information to Senior Management in a timely manner.

Work with loan officers in structuring loan requests and alternatives in a manner which will best mitigate lending risks while meeting the borrower’s expectations.

Submitted Suspicious Activity Reports (SAR) reports; identified inconsistent transaction data that detected fraudulent patterns/trends in support of the investigative process to pursue immediate action to prevent losses.

Develop an understanding of consumer compliance in addition to the Office of Foreign Asset Control, the Bank Secrecy Act, the Anti-Money Laundering Act, and the USA Patriot Act.


DU/DO, LP, LOS, Cadence, UNIFI PRO, Encompass, Citiquick, Citiworks, CPI, Workflow, CLARA, Valeri, PACER, NACA, Decision Application Tool (DAT), Data Verify, MLCS, AUCS, BLAST DISSCO, Visual Banker, Clout 2.0


Conventional, Conforming/Non-Conforming, Fixed Rate, Jumbo, Interest Only Libor, Alt-A programs, COFI/Option Arms, Affordable 100/97, 80/20, Flex 100/97/95, Expanded Approvals, Streamlined Refinances, Community Living, Texas Limited/Cash-out Refinances, One Time Construction, Interim/Construction, Unimproved Land/Lot Manufactured Home Loans, Purchase Money Second, HELOC, Stand Alone, HAMP, Home Affordable Unemployment Program (UP), Interim Proprietary Unemployment Program (PUP), MAP, MAP2R, FRE, Bank & Private, Bankruptcy and Mortgage Back Securities loan programs.

Skilled in Microsoft Word, Excel, Power Point, Outlook and Adobe

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