Social Media Executive Assistant

April Harris

Jamaica, NY ***** C: 917-***-**** ***************@*****.***

Summary

Top-performing administrative professional with a 20 -plus-year career in customer service, record keeping, and general office management. Proficient in providing support to executives, making travel arrangements, handling appointments and messages, and writing correspondence. Strong background in MS Word, Excel, PowerPoint and Outlook. An expert communicator who is known for multitasking and completion of assigned tasks within the deadline.

Technology Skills

LexisNexis: Interaction Services, CRM

Adobe Dreamweaver CS5.5

MS Office, Word, Excel, PowerPoint

Outlook

Social Media; Facebook, Twitter

LinkedIn profile updates

Adobe Acrobat

QuarkXPress

Professional Experience

JRH Marketing Services, Inc. New York 4/2016 – Present

Administrative Coordinator

●Oversees and maintains all administrative functions, including but not limited to enhancing efficiency, implementing cost reductions, and developing reporting procedures

●Resolves administrative problems by analyzing information and identifying and communicating solutions

●Provides information by responding to clients’ questions and requests

●Maintains continuity of work operations by documenting and communicating needed actions to management, discovering irregularities, and determining continuing needs

●Accomplishes department and organization mission by completing related results as needed

Skadden, Arps, Slate, Meagher & Flom, LLP & Affiliates NY, NY 5/1996-4/2016

Marketing Coordinator 4/2002-4/2016

Provided support for partners and administrative support professionals in 22 offices with 1,000+ attorneys. Regularly interacted with senior level executives to implement multiple technology projects for the marketing department.

CRM Achievements

●Managed Website traffic, created and used targeted mailing lists for distribution of electronic invitations to firm’s seminars and events, recorded and measured pitches and recorded client references for directory submissions

●Provided thorough technical support for CRM requirements, ensured that data conformed to best practices

●Produced hundreds of reports on data activities, events, firm announcements and bulletins

●Responded to requests for assistance with identifying and implementing upgrades to the CRM program

●Effectively implemented database management and development of new ideas for capturing data

●Accurately prepared correspondence, spreadsheets, documents and proofread to ensure accuracy

Web Content Management Achievements

●Maintained Skadden's social media presence on LinkedIn, Facebook and Twitter

●Contributed to success for the redesign of Skadden.com

●Maintained the Marketing Department pages of the firm's Intranet and Website

Marketing Assistant 1999-2002

●Managed all updates for the firm's Website including uploading articles, event announcements, and attorney biographies

●Actively collaborated with Public Relations & Communications Manager, coordinated monthly planning and distribution of the firm's internal newsletter, direct mail and other PR related initiatives

●Managed outside communications, manually and electronically, produced client memos, announcement bulletins, and articles

●Efficiently implemented event registration efforts, handled registration process, generated registration lists, badges, and assisted with logistical coordination of event sites

Marketing Clerk 5/1996-3/1999

●Researched, planned, booked travel arrangements for senior level attorneys and executives

●Managed calendars

●Coordinated and scheduled hundreds of meetings

●Completed and presented expense reports

Education

Queens College, Flushing, New York

Completed 2 years of classes with focus on Business Administration, Marketing

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