Lisa LaMond

716-***-**** ac5oph@r.postjobfree.com

An innovative, forward thinking professional committed to business growth and success. Developing strong business relationships utilizing direct and indirect customer service skills for effective communication, while supporting the company mission in alignment with established core values; An ambitious individual that goes above and beyond each day to meet/exceed company, team and customer expectations, with an organized and resourceful demeanor.

EDUCATION: Paralegal Certificate American Institute for Paralegal Studies Medaille College, Buffalo, NY

ASSETS

Persuasive, confident and energetic

Customer-focused and team driven

Organized, analytical, collaborative

Detail/solutions-oriented; practice good judgment

Professional, courteous and responsive

Exceptional management and communication skills

EXPERIENCE

U.S. Small Business Administration

Customer Service Representative Disaster Assistance September 2017- Jan 2018

Selected to relocate for immediate deployment to provide disaster assistance to victims of Hurricane Harvey

Provided counseling to borrowers concerning compliance with the terms and conditions of disaster assistance loans in area field offices

Reviewed mortgage loan authorizations and mortgage loan modifications for legal sufficiency

Reviewed mortgage loan closing documents with borrowers and forwarded to the processing

Center for disbursement of recommended funding

Assisted Borrowers in completing Loan Applications for disaster assistance.

PHH Mortgage Corporation

Case Manager Buffalo, NY 2013 – 2016

Selected to work on files overseen by the OCC

Responsible for loan modification portfolio of 225 accounts

Advise customers of modification programs and other loss mitigation programs

Process and gather customers documentation needed to process modification request

Act as liaison between customers and other departments during trial payment periods and monitor until permanent modification was completed

Prepared and submitted loans to underwriting department

Notify customers of declines and advise of short sale or deed in lieu options

Bank of America

Customer Relationship Manager West Seneca, NY 2011 – 2012

Responsible for loan modification portfolio of 400 accounts

Contact customers to advise of modification programs and other loss mitigation programs

Process and gather customers documentation needed to process modification request

Prepare and submit loans to underwriting department

Worked with team on improving communication between modification and underwriting departments

National Action Financial Services

Debt Collector for Chase Banks credit cards Williamsville, NY 2009 – 2011

Contact 300 customers per day regarding delinquent accounts

Provide payment arrangements to customers and offer settlement options

Handle escalation of calls with disgruntled customers

Kirchmeyer & Associates

Customer Service Representative West Seneca, NY 2008 – 2009

Process 85 appraisal orders from lenders on a daily basis

Coordinate with appraisers regarding completion time of work ordered

Advise lender of any issues that the appraiser determines upon exterior and interior inspection

Buffalo MRI & CT

Receptionist Amherst, NY 2008 – 2007

Answer switchboard

Transfer calls to appointment schedulers

Process insurance companies requests for medical records

Process requests from law offices for medical records and x-ray films

Request copies of films from technicians per patient and doctors office requests

Transmit electronical medical records to doctor’s offices

United States Small Business Administration 05/2006 – 12/2006

Paralegal Specialist for Disaster Assistance Center

Provided counseling to borrowers concerning compliance with the terms and conditions of disaster assistance loans in area field offices

Reviewed mortgage loan authorizations and mortgage loan modifications for legal sufficiency

Reviewed mortgage loan closing documents with borrowers and forwarded to the processing center for disbarment of recommended funding

Amherst Town Supervisors Office 08/1994 – 12/2005

Administrative Assistant for Town Supervisor

Prepared all speeches and processed all press releases to media outlets

Responded to constituents’ concerns through correspondence, e-mail and phone calls

Organized: Town Supervisor daily schedule and arranged meetings with department heads

Archived yearly records and organized daily filing system

Filed Star and senior citizen tax exemption applications

Processed of deeds from recent property sales

Filed all Local Laws passed by the Town Board with the Secretary of State Office

Transferred municipal bonds to depository trust companies

Issued all marriage, birth and death certificates as sub registrar

TECHNOLOGY: Excel, Word, Outlook, Access

References Available Upon Request

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