Michael G. Crowle

601-***-**** Email ac5ope@r.postjobfree.com

https://www.linkedin.com/in/michaelcrowle Senior IT Operations Project Manager

A proven leader of IT/Operations with over twenty years of leadership/management experience – Over (10) years of direct experience with Information Technology Projects involving Help Desk, Data Center System Administration, IT Infrastructure Builds, Software implementations. Project Management leader for Corporate Office PMO – aligning IT projects to obtain the object of consolidation/standardization of IT Systems for 5 hospitals and 40 plus clinics throughout the New Orleans metro area – lead projects for EMR(Epic) and ERP

(Lawson) - various other projects/vendors. Strengths include: Team Leadership Operations & Administration Risk Assessment & Mitigation Process & Procedure Optimization Training

& Education

Project Planning & Implementation Team Building & Motivation Key Stakeholder Relationships Budgeting and Scheduling Audit Process and Response Problem Solving Business Integration Cross-Functional Teamwork HIGHLIGHTED SKILLS & ACHIEVEMENTS

Operational management leader responsible for adhering to the Army Information Technology Program Management Doctrine.

Primary representative responsible for providing leadership and supervision/management of Information Technology in support of team ranging from 10 to 18 members o Provided oversight on scheduling, annual training, and human resource programs taking into account risk management principals, resource limitations, and need for immediate results.

Proven audit results during my 6-year tenure of the Army annual review of Information Technology program management

o Areas reviewed include:

Budget Management

Schedule Management

Staff Training Management

Supply Chain Management- Hardware/Software procurement

Over (10) years’ experience - IT Project Management coupled with leadership and oversite for technical operations/build projects.

Program Management experience

o Infrastructure Builds equipment installation, maintenance associated with a wide range of IT Enterprise related activities

Defining technical strategies that support overall business objectives with an operational budget of $3.9 million

Leader of IT technical team 17 assigned providing technical support of 2,700 personnel assigned to the Command

Completed successful operations in Mississippi, Alabama, Trinidad, Texas, and Afghanistan

Nov17- Present IT Process and Policy Coordinator LCMC Health New Orleans, LA

Volunteered to serve as LCMC IT Process and Policy Coordinator serving as a critical process coordinator who delivered on a vision and executable objectives for healthcare enterprise IT Active Directory provisioning solutions and HIPAA security protections.

Created 27 IT Standard Operating Procedures –with special emphasis on security/HIPAA compliance.

Conducted weekly meetings with IT Infrastructure Director and IT Security Team with a focus on IT Security Policies – performing analysis with current state assessment - identify gaps – provided 13 draft SOP’s/recommendations with the goal of leading/guiding the organization into HIPAA security compliance.

Provided updates for UMC and CHNOLA hospitals for their CAP College of American Pathologist – both successfully re-certified on recent inspections

Other SOP’s drafted

o IT Contract Management Process

o IT Hardware Procurement Process

o IT Helpdesk Ticket Assignment Priority Process

o IT Purchase Order Processing

o IT Hardware Standards for EPIC EMR implementation Feb16- Nov17 IT Project Manager LCMC Health New Orleans, LA

Develop and execute project specific and client driven goals, business case, schedules, budgets, strategy and detailed assumptions on Enterprise Application & Infrastructure projects.

Plan, design, manage and execute project plans through feasibility, design, planning and implementation.

Identify risks and issues and mitigate and/or escalate as needed.

Build and maintain rapport with client representatives, act as the primary senior level contact with the client throughout the duration of the project and ensure that the scope of project and outside business forces affecting the project are fully understood.

Develop a detailed project budget based on historical and market data and clearly defined set of budget assumptions.

Guide the client and team through the design implementation process including conceptual, schematic, design development and construction documentation and signoff.

Develop and maintain Master Project Schedules and manage the successful execution of projects so that completion falls within intended time-frames.

Manage IT internal/external/vendor resources as well as business owner resources

Responsible for providing acquisition requirements, cost estimating and processing of IT infrastructure

Lead strategic sourcing events, contracting activities, contract management, and supplier management activities.

Prepare RFP’s needed for vendor and contractor services as well as manage the contractor, vendor selection process.

Create WBS and project tasks – Utilizing Microsoft Project

Facilitate initiation of all critical project meetings and coordination exercises with internal staff, key stakeholders and external users to ensure responsibilities are efficiently, accurately and effectively communicated and understood by all concerned.

Create Project Status Dashboards utilizing Microsoft Project 2013 and uploading to SharePoint 2013 Server

Manage project performance against schedules, scheduled milestones and critical path items on multiple projects.

Manage all project phases, including initiation, planning, execution, monitoring, control and closure

Effectiveness in communicating at all management levels within the LCMC Health organization, including internal executive business owners, IT executive management, IT staff, customers, vendors and business partners.

Build Workflow Diagrams – Visio

Projects

o Epic Cutover for two hospitals University Medical Center and Lallie Kemp o Epic Application & Database Migration for three hospitals Children’s Medical Center New Orleans, TOURO Medical Center, West Jefferson Medical Center o Epic Hardware Migration – updating LSU medical student’s legacy hardware systems into newer systems and incorporating users into LCMC Active Directory. o EPIC 2014 Application and Database Upgrade to Epic 2015 version with an Enterprise expansion for five hospitals and numerous associated clinics and entities o Hyland OnBase AP System solution - implementation/install and integration with Lawson ERP as well as Epic Rev Cycle

o Policy Medical Enterprise Contract Management solution - implementation/install o LCMC Payroll Project: Touro Lawson/ADP Project Update o Children’s Hospital ERP HR, AP, PR, GL, Cerner ERP legacy migration to Lawson ERP HR, AP, PR, Fidelity coupled with subcontract work ADP and Xerox o Health Grades Cloud based CRM solution to improve marketing of LCMC services provided, in order to increase volume of patient care services with an increase in cash flows o LCMC Health Enterprise Epic hardware inventory (5 Hospitals & 40+ Clinics)

gather requirements – inventory hardware current state/future state - identify gaps

provide budget projections to meet Epic hardware requirements

Solutions & Plans: Hardware procurement - vendor selection – Hardware lab testing Hardware infrastructure deployment to include servers/routers/switches/VDI thin clients/desktop/printers/MobileDeviceMgt solution/iPads/iPhones/scanners/kiosks/label printers/WOW –workstation on wheels

Execution/deployment of 6,000 devices

Leader of Epic printer & work station mappings

Leader of EPIC TDR Technical Dress Rehearsal

Leader for Epic Go Live Cutover

Dec06-May13 Information Systems Manager MS Army National Guard - 184th ESC Hattiesburg, MS

Six years of experience in Project Management lifecycle activities – process groups (Initiation, Planning, Execution, Monitor & Control, and Closing).

Knowledge of project management methodologies Waterfall for larger projects and Agile for smaller fast track projects.

Provide expertise in Proposal Analysis, write up of the Project Charter, Plan/Schedule/WBS/Budget/Procurement/Deliverables/Risks.

Produce Project Status Reports and maintain supporting documents

Establish appropriate metrics for measuring key project criteria IAW Project Charter.

Monitor and control project maintain scope and manage changes, update project plan.

Lead Information Systems Supervisor for Data Center as well as 39 satellite sites, 2500 plus users, maintained the overall Enterprise Network systems, upgrades, and migration projects.

IT Manager leading IT team in delivery of task assignments related to Tier 1,2, and 3 support

IT supervisor Tier I,II/ providing customer desktop support – image/reimages – network connectivity – cable installs – switch install – setup vlan – network printers o Setup end user email accounts on Exchange Server o Setup user profiles in AD

o Trouble shoot user connectivity issues

o Maintenance of networks, hardware and software

o Provide customer and network administration services o Construct, edit and test computer programs

o Server builds/administration

o Disaster recovery infrastructure build/administrator

Project Leader of ten members for a successful Project Kandahar, Afghanistan - build and deployment of the BCS3 logistic systems for theater wide logistic operation. o Project budget - $1.149 million Scope - Deployed 150 client’s laptops, 1 server and 210 desktops. Configured BCS3 systems such as Windows servers, SQL Server, SharePoint Server 2010 and Windows XP clients running BCS3 system over SIPR, NIPR and Centrix networks.

Command Liaison Professional for the major Project construction overhaul of 2 buildings (Armories), supervising and coordinating with local contractors on the placement upgrade of CAT5e wiring, installation of CICSO routers and switches, and upgrading telephone system with CISCO IP phones. This project completed on time, within the $44,000 budget, providing efficient IT/communication improvements for over 275 personnel.

Project Team Leader of twelve for a Project of building a network with minimal infrastructure in 5 buildings. Built CAT5e cable, RJ45 Jacks, RJ11 Jacks, ran CAT5e cable and telephone lines, setup CISCO switches, WINDOWS 2008 Server Domain Controller, Microsoft Exchange Server 2007, 35 Cisco phones as well as 600 plus desktops IAW requirements, on time and within the $1.484 million budget.

Project Team Leader of sixteen for a Project supporting a CPX mission at Ft. Huestis VA, setup a Windows 2008 Domain network for 450 users. Built 12 Windows Servers 2003, utilizing VM ware on 8 ESX Unix servers. Built Exchange Server 2007, SQL Server, 3 Windows 2008 Domain controllers, Setup Active Directory and Exchange mail boxes as well as setup 15 Cisco switches 6 Cisco routers with 26 VLANS within the budget of $1.053 million.

Assumed the duties of Information Management Officer while deployed to Kandahar, Afghanistan successfully leading a team of 10 providing management and expertise in maintaining IT operations to support logistical operations with an operating budget of $9.5 million for over 450 Enterprise Windows users.

Driving force behind establishing a Three Tier Help Desk Structure based on established best practices improving customer service requirements by 35% with a yearly productivity cost savings of $650,000.

Other related duties assigned: (IASO)/Information Assurance Security Officer, (SA) Systems Administrator providing leadership/training and management in all aspects and functions of IT security integrity with a proven track record of zero security violations and 99.95% uptime. EDUCATION & PROFESSIONAL CREDENTIALS

Education

MBA Loyola University New Orleans, LA (Master of Business Administration)

MSCIT Regis University Denver, CO (Master of Science Computer Information Technology)

BS PA University of San Francisco (Bachelor of Science Public Administration)

Certifications:

Project Management Professional (January 2018)

IT Education

CompTIA Security + 40 hours Fort Hood, TX

Webmaster CSS, Dreamweaver, HTML, SharePoint 40 hours PEC Little Rock, AK

Army Information Technology Specialist School Ft Gordon, GA (7 months) GPA 96.18

Information Systems Programming COBAL, RPG, Visual Basic, C++ Cittone Institute Edison, NJ

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