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Service Manager

Orlando, Florida, United States
May 30, 2018

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**** ****** **, *******, **, UNITED STATES


Towne park

Jacksonville\Orlando // Guest Service Coordinator // 10/2016 – present The Guest Service Captain orchestrates the service experience for hotel guests while working alongside coworkers to ensure that the site’s service standards are met or exceeded. Under the direction of the Account Manager,

additional duties involving coordination and administration, as well as providing troubleshooting and/or guidance when the manager is not on-site. handle critical issues and may be required to make judgment calls When issues are not urgent, report information to the manager, provide the facts and seek instruction for how to proceed.

parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage during arrival and departure. Starling Chevrolet

Orlando // Business Development Center // 12/2017 – present handling inbound calls and making outbound calls to potential customers. Answer customer questions regarding service status, rates, hours, appointments. Direct customers to product information resources, including serice advisors, parts or finance department . Keeping notes of calls and activities and updating information in company database. Be available to respond to email inquiries in a professional, well-spoken manner Prepared to interact with customers via phone calls every day Universal Parking of America

Jacksonville\Orlando // Porter // 04/2017 – 09/2017 Amicable customer service while greeting and assisting all guests in a professional manner. Preparing the vehicle by placing mats and plastic seat covers Maintain a sense of urgency to ensure vehicles are swiftly moved from the service lanes to minimize the congestion of vehicles at the Service Drive entrance.

Monitoring driveways, parking lots, entrances, podiums and all other work areas . Operate all vehicles in a safe and cautious manner while driving from service lanes to the service stalls. Applebee's Bar & Grill

Jacksonville // carside // 12/2015 – 04/2017

• Take to-go order over the phone

• Delivers food and drinks to guest's car

• Greets guests, answers questions, make suggestions regarding food and drink selection .

• Interacts verbally with all guests creating a friendly and upbeat atmosphere

• Assists in general FOH maintenance functions such as setting up expo,rolling silverware, and maintaining curb appeal of the restaurant.

Copeland's of New Orleans

Jacksonville // server // 03/2016 – 10/2016

Greeting guests .

Take orders, and deliver food.

Answer questions regarding the menu.

offering suggestions and recommendations.

meet with kitchen staff or managers daily to discuss that day's offerings. Additional duties also include: Processing payment.

Cleaning tables and dining area .

Setting tables.

Broadway Restaurant & Pizzeria

Jacksonville // Server\cashier\morning bartender // 09/2015 – 11/2015 Greet and seat all Guests in a warm, sincere manner. Take orders and serve meals and beverages.

Operate the complete POS system and other required software. Morning bartender.

Answering phone calls and taking to go orders and answer any questions guests might have. EDUCATION

University of Technology

Bachelor // 2010 – 2014

Computer science: Software programming & development Web Design (HTML), Oracle10g Builder, SQL, Prolog, C++, Visual Basic 6.0, Matlab, Cisco Packet Tracer 5.3, Logic Simulator.

Graduation Report: Data Mining ( Patient's Blood Pressure Database) . SKILLS

Microsoft Office (Word, PowerPoint, Excel, Access), Outlook, Photoshop, Web Design (HTML), Oracle10g Builder, SQL, Prolog, C++, Visual Basic 6.0, Matlab, Cisco Packet Tracer 5.3, Logic Simulator.

Foreign Languages: Arabic, Level: Fluent

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