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Administrative Assistant Customer Service

Birmingham, Alabama, United States
May 30, 2018

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Emily G. Smith

**** ******* ***.

Birmingham, AL 35242



University of Alabama at Birmingham, Birmingham, AL: Began pursuing an M.A. in English in Spring 2017.

University of Alabama in Huntsville, Huntsville, AL . Graduated in May 2000 with a B.A. in

Communication Arts and a minor in Political Science.

Skills :

Proficient in Microsoft Office, Quark Xpress, Raiser’s Edge, Adobe Photoshop and Acrobat,

Macintosh/PC computers, scanners, budget reconciliation, A/P, A/R, and editorial software.

Work Experience:

July 2016 - Oct. 2017: Administrative Assistant: Advantage Resourcing, Birmingham, AL

• Set up donation pick-ups for Birmingham Exchange Club

• Reorganized and cleaned up donation listings

• Performed various office-related duties, including mailings, coordinating donation routes

February 2015 - June 2016: Budget/Training Assistant: E-Staffing, Inc., Birmingham, AL

• Reconciled monthly departmental budget

• Assisted associates in training completions

• Generated budget reports and distributed to department heads

• Assisted with employee payroll

• Handled billing with outside vendors

• Generated bills of lading for shipping

January 2014 - January 2015: Special Projects Coordinator: Glenwood, Inc., Birmingham, AL

• Entered donations into Raiser’s Edge software

• Composed and mailed acknowledgment letters to donors

• Maintained donor files

• Oversaw and coordinated various projects, including annual donor appeal

March 2013 – October 2013: Document Specialist: AIEG, Birmingham, AL

• Electronically sorted legal documents into organization files

• Was responsible for newsletter layout and publishing

• Assisted in various duties, including mailing and proofreading

June 2012 – October 2012: Insurance Agent: AGLA, Rainbow City, AL.

• Wrote life insurance policies and serviced policies in the north Alabama region

• Used marketing methods to identify new customer markets and promote products

July 2008 – March 2012: Customer Service Consultant II, Infinity Insurance, Birmingham, AL.

• Answered phones and used various software programs to assist customers and agents

of Infinity Property and Casualty Corporation using knowledge about state insurance

regulations and programs

• Ranked in the top 5% of the call center and implemented guidelines used by

management for day-to-day operations

November 2007 – May 2008: Administrative Assistant/Technical Writer, Industrial Training

Consultants, Inc., Pelham, AL.

• Answered phones

• Typed correspondence

• Kept track of various databases for projects

• Made copies and sorted mail

• Was responsible for writing training lessons for various industries.

January 2007 – November 2007: Customer Service Support Staff, Savela Solutions,

Birmingham, AL.

• Answered phone calls

• Utilized online chat systems at call center

• Responded to e-mails that served to help consultants who work for Southern Living at

Home, an organization affiliated with Southern Progress Corporation

November 2005 – November 2006: Pre-press layout editor, The Commercial Dispatch,

Columbus, MS.

• Was responsible for layout of daily newspaper pages, placing advertisements,

downloading stocks, weather maps, and comics

• Wrote stories when necessary, paginated sports pages

• Scanned and sized photos in Adobe Photoshop

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