Johan Sanchez

**** ******* **, **** **** Beach FL, 33411

786-***-**** ac5oj7@r.postjobfree.com

SUMMARY STATEMENT

Self-starter experienced IT Professional, always eager to learn new technologies. Constantly looking to overcome new challenges. Willing to help my teammates to successfully meet organizational goals. Always looking to exceed expectations through professional development, achievements, and self-training.

PROFESSIONAL SKILLS

Technical

Demonstrated Skills Utilizing and learning the Following Software applications and hardware technologies. Microsoft Visio, MS Outlook, MS Word, MS Excel, MS Access, MS Project, MS PowerPoint, Wireshark, SQL(Solid understanding), Watchguard Firewalls, MS Dynamics Great Plains GP, MS Dynamics NAV, MS SCCM 2007, MS Exchage, MS O365, MS WSUS, Quickbooks 2008-2016, Peachtree, VMWare 5.1-6.7, VCenter, VSphere, Hyper V, Sharepoint, PowerShell, Acronis, Symantec Ghost DNS, IIS, Active Directory, Shadowprotect, ImageManager, Nimble SAN, EqualLogic SAN, Copellent SAN, Tinri SAN, Fortinet Firewall, SOPHOS Firewall, Symantec Endpoint, SonicWall Firewalls Spiceworks Monitoring, Nagios Monitoring, Kroll Ontrack Granular Recovery, AS400 ISeries Navigator, MS Sharepoint 2010/2013, JaZinga IP Phone System, Atera RMM, BlueCat DNS, OKTA, Gestio IPDB, MS Virtual machine Manager VMM, Cisco Routers and switches, Avocent DSVIEW, Cisco Telephony, Netgear Managed Switches, Solarwinds Patch Manager, Terminal Server, Oracle VBOX, TeamViewer, VNC, FileZilla3, GFI Email filtering or EMPS email Scrubbing, Synology NAS, Splunk Dashboard, AppDynamics, ControlUp, Citrix.

Additional Skills in Server Assembly, Diagnostics, Install Peripheral Devices, Troubleshooting, Hardware Upgrades of Information systems. Including Networking Experience with Cabling (Twisted Pairs), LAN Configuration, Network Monitor, Performance Monitor, Router Programming and Troubleshooting, WAN Configuration, Firewall Management and Nutanix.

Advance Operating System Knowledge With DOS, Windows 2000, Windows 2003 Server, Windows NT, Windows Vista, Windows XP, Windows 7, Windows 8, Windows 10, Windows 2008 Server, Windows 2012 Server, Windows 2016 Server, Android 2.3, Android 6.0, Linux(Suse, Backtrack, Kali, Ubuntu Desktop, Ubuntu Server, Fedora GUI), Mac OSX, IOS.

Personal

Bilingual in Spanish fluent, with great interpersonal skills, organized and detailed oriented, follow rules and procedures and have experience in writing technical instructions as well as communicating technical information across organizations and people from different technical backgrounds.

WORK EXPERIENCE

Sr. Systems Engineer, August 2019 to July 2021 - contractor

Bluegreen Vacations, Boca Raton, FL

Participate in the organization as the primary System Administrator of their Sales Tier 1 application TSW Enterprise

Architect infrastructure implementation of various business applications

Worked on the architecture, built and implementation of the reservation and check in system upgrade for the enterprise

Perform advance troubleshooting and configurations in IIS

Work on the 2008 server decommission and upgrade project

Generate reports through VRealize

Lead Technical implementations of projects and track progress to meet stake holder deadlines

Create backup jobs and perform restorations Utilizing VEEAM backup utility

Perform snapshots and snapshot restores using Tintri and Vsphere as needed

Upgrade primary TSW Enterprise Application to latest version at the same time moving from 2012 to 2016 server

Design and build stack for finance and business intelligence application.

Work on tier 3 ticket escalations

Manage and provision resources to servers on vSphere 6.7

Work on and write standards and documentation for the enterprise infrastructure

Enforce governance guidelines when applications require production changes

Follow and submit RFC to comply with proper change management process

Maintain infrastructure including application storage and updates of the server and responsible primary applications

Work on Secure pay and first data Payment processing upgrade

Upgraded backup repositories for the enterprise infrastructure and created proper security structure to guarantee proper access and data integrity

Created proper monitoring dashboard and alerts utilizing Solar winds Orion

Assisted Automation Team to create the necessary automated task on the designated primary applications

Work on SCCM server and application upgrade while collaborating with vendor to migrate workflows and resources necessary for application deployments and imaging

Performed server security patching with SCCM as well as troubleshooting when server updates were not being applied

Create Security groups, admin users, and GPOs as needed by the business in Active directory

Collectively manage infrastructure of 800 servers and 4000 users

Performed wiring work running fiber pairs at data center as needed

Work with security and network teams to enable compliant and secure application data traffic in the network as needed by the implementation

Create PowerShell scripts to perform various maintenance and administrative task on server

Sr. Systems Administrator/IT Pro Services manager, July 2018 to August 2019

Eminent Solutions Integrations, Kendall, FL

Lead projects and track progress of technical team in order to meet stake holder deadlines

Architect and Implemented backup and DR solutions with VEEAM and Datto to various client infrastructures to protect clients data

Design and build clustered solution on VMware vSphere from scratch and configured features like vmotion and DRS, specification build based on system requirements

Manage multiple client IT infrastructures ranging from 20 to 1ooo users utilizing windows active directory services on windows 2003 to 2019 server OS

Configure and mount EqualLogic/Powervault SAN storage to a VMware environment utilizing ISCSI redundant connections

Install and configure firewall primarily WatchGuard and Fortinet

Perform HIPAA security risk assessments based on Health IT requirements

Create and manage O365 accounts

Assists with data restorations from backups

Work on Windows active directory migrations and domain controller upgrades and maintenance

Assist with escalations and Tier 3 ticket resolution

Creation and management of group policies and domain integrations

Work with various vendors across different client sites and infrastructure types to implement IT based solutions

In charge on performing architectural designs for various clients primarily health care to improve IT systems

Perform hiring and onboarding of new IT personal for projects and full time positions

Create weekly performance reports for the technicians to identify and address KPIs

Created documentation database and implemented it organization wide to be able to share knowledge among all techs for each site they work on

Created workflows and improved business processes in the IT department to reduce first response and resolution times

Lead and train department technicians on best practices and procedures when performing work on clients sites or computer systems

Development, maintenance, and usage of automation scripts using PowerShell

Be on a 24x7 on call schedule rotation

Sr. Systems Administrator, October 2017 to June 2018 – Contractor

University of Miami, Coral Gables, FL

Development, maintenance, and usage of automation scripts using PowerShell

Administrate and support an infrastructure with over 4 thousand servers of various technologies from hardware to virtual and hyperconverged(Nutanix). Across multiple data centers

Work as a technical point of contact for the development of various projects in the organization

Develop standard operating policies and manuals

Consult with vendors and requests quotes

Calculate effort and cost of server deployments

Deploy VM in accordance to thee required spec across mixed environments

Create and customize deployment templates for the different VMs

Collaborate with the troubleshooting, and upgrade of the diverse Citrix environments

Migrate and decommission servers as needed from Hyper-V, VMware, and chassis

Understand and utilize Nutanix for various VM deployments advantaging its technology to provide better service to our stake holders.

Help patch selected systems through the utilization of SCCM

Troubleshoot various applications, medical academical and inhouse hosted in the environment.

Created and maintain a subzone in DNS through the utilization of BluCat DNS system.

Modify nodes on solarwinds according to requirements

Configured and secure remote access consoles on servers across the organization in all areas Medical, Enterprise, and Academical

Troubleshoot issues with IIS and help application developers run their application optimally on the servers

Record keeping of the various activities and projects and reporting as needed to upper management

Follow-up with silo tickets and make sure they were being updated and not abandoned and assists if needed.

Take care of performance and storage issues on servers

IT Operations Center Systems Administrator, January 2017 to October 2017 – Contractor

Spirit Airlines, Miramar, FL

Focused on administering and supporting systems spanning for the multi-site environment

Participate and perform patches and updates to servers and company infrastructure utilizing IBM bigfix patching manager

Diagnose and remediate issues with Windows Server Infrastructure, and related roles and features, as well as other Microsoft and third-party Windows business infrastructure applications, while identifying recurring issues

Takes ownership of support requests reported by our end users, client support team, and other business teams to resolve, escalate, or identify further action required to provide resolution

Administration and support of a hybrid environment of virtual and bare metal servers

Manage and support 200 servers running on three datacenters in different states and Colo Sites through the use of vSphere

Create and maintain IT configuration and knowledgebase documentation

Perform daily system monitoring, verifying the integrity and availability of all systems, reviewing system and application logs, and verifying completion of scheduled jobs such as backups

Administration and monitoring of corporate and managed services cloud-based systems

Development, maintenance, and usage of automation scripts using PowerShell

Directly support OCC information systems to help maintain airline operational control at all times

Manage thousands of users okta single sign on accounts

Assist with patch management in Development / QA and Production environments

Monitor and report on all of Spirit networks, systems and applications in a 24x7 World Class ITOC, while working expeditiously to limit impact to our customers and tracking the health of our SLA’s

Support and troubleshoot Sharepoint 2013 site

Perform Tier 1 Tier 2 support on Citrix environment and application store fronts, delivery groups, VDI, and sessions

Support an enterprise Active directory and exchange environments with more than 10,000 active users

Utilize application analysis tools like AppDynamics and Splunk for monitoring performance and troubleshoot issues

Analyze corporate network infrastructure using Solar Winds Orion, read data and pin point errors and engage in resolving or escalation issues as indicated by the department SOP

Contractor Engineer, March 2016 to November 2016 – Contractor

Protech, Fort Lauderdale, FL

Monitor, support and configure networks in multiple sites across the US and in the UK

Manage and deploy Windows Updates with WSUS

Perform debugging and check for software errors or compatibility issues or patches before deployments

third party package deployments and patches through the use of Solar winds Patch Manager

Use diverse tools to analyze, track network patterns and identify intrusions to perform security adjustments to prevent data breaches

Network and infrastructure security assessments using security build tools like Kali OS to check on vulnerabilities

Enhance network and infrastructure security while keeping performance in mind

Configure firewall rules

Plan and deploy upgrades on the network

Managing the corporate Information System Infrastructure

Keep documentation and generate reports to support company standard

Set UP VPN access for remote clients as well as trouble shoot common issues

Monitor, configure, and fix issues one Switches and other interconnecting nodes

Maintain company network infrastructure

Setup IP Phones as well as configure new extensions and manage PBX

Manage the GFI/EMPS filter for email scrubbing

Administration and maintenance of IIS, DNS, and Active Directory including but not limited to local but to clients also SharePoint 2010 and 2013 support

Ticket Resolution Through Spicework monitoring and ticket system

Analyze reports and adjust network security based on findings

Manage a series of physical servers and Virtual Servers through the use of VMware, VCenter, VSphere

Backup and recovery with ShadowProtect and Nimble SAN appliance

Help to import Data to MS Dynamics NAV

Build and perform maintenance to the company SharePoint web portal

Kroll on-track Granular Email recovery software

Assist in troubleshooting, user setup, field level security, and client configuration for NAV

Check on Symantec endpoint and ensure clients are protected with the correct updated security software

Experience in communicating Technical data to both technical and non-Technical personnel.

Ensure system service and information system redundancy to help keep network services and backups and replication is taking place in accordance to schedule or planned procedures

Assist in NAV integration and implementation through the testing, and reporting, as well as troubleshooting and user training.

Assist training of client’s technical personnel, maintain internal network performance and perform upgrades accordingly, managed internal workstations keep them up to date and in cases even perform repairs.

Set up users and privileges as well as to manage user mail box by the implementation of active directory and exchange.

Lead Systems Engineer, June 2011 to 2015

Tekboard, Miami Gardens, FL

Perform analysis and write Technical Specification for the different Hardware and software Products

Worked collaboratively with IT Teams to define solutions to problems with but not limited to infrastructure and software applications

Manage the corporate owned Information systems network

Utilize Solar Winds Patch Manager for patching and deployment of server and endpoints software in-house and at client locations

Assess diverse infrastructures from back end networks to front end user system interaction in order to provide the best integration solution for the company

Troubleshoot system errors with Microsoft Dynamics v11

Provide technical support to the different members of the finance department as well as training to bypass or utilize MS Dynamics GP tools to make the workflow process more efficient.

I acquire 5-year Experience in and with product or project development life cycle, knowledge of SQL structure to help with archiving company data

Design, test and improve (all in one) integrated touch-screen systems and make submissions for Manufacturing. as well as to develop various company products like tablets cell phones primarily android and windows.

Serve as the liaison and technical face between the Factory, suppliers, clients, and stake holders.

Administration and maintenance of IIS, DNS, and Active Directory including but not limited to local but to clients also SharePoint 2010 and 2013 support.

Daily MS Office suite use and troubleshoot (ex. Access, Excel, Visio, Project) on site or at clients location.

Experience in communicating Technical data to both technical and non-Technical personnel.

Interpret refined and applied methods and procedures in accordance with Software Development Life Cycle.

Stay current with industry trends in order to conceive, prototype and recommend functional approaches for IT systems and solutions that meet company business needs or clients.

Troubleshoot existing customers like (MDCPS, BCPS, FMU, Biscayne medical center, Multifuels) with diverse problems ranging from system integration to infrastructure upgrades at different levels from work stations to servers and cloud services or other software applications.

Assist training of clients technical personnel, maintain internal network performance and perform upgrades accordingly, managed internal workstations keep them up to date and in cases even perform repairs.

Pioneer solutions through meeting and focus groups for special/specific clients needs.

Diagnose and repair "Tekboard ®/ Willboard®"(touchscreen conferencing and capacitating tool) units

Write reports for client records also research and development.

Maintain daily operations and manage company-client projects as well as to work with partners like Intel and Microsoft(among others) developing new products or projects for the Latin American and local government, energy, education s, health and corporate sectors.

Assistant Production Manager, January 2009 to 2011

Grower2Buyer, Doral, FL

Maintain and services computer systems and troubleshoot network

Fix VoIP phone problem for the production department.

Assist with Remote access setup for manager

Configure Printers, Switches and scanners and access points

Create labels in accordance with client specifications and codes

Troubleshoot label and business printers

Keep personnel organize and effective in high production rushes

Help with planning day to day department operations.

Sort products and track work orders status to assist manager with different purchase orders

Labeling and coordinate with dispatchers.

Utilize interpersonal skills to coordinated and delegate work with team members of multicultural backgrounds

Computer Technician, January 2006 to 2009

JS Global Industries Corp., Miami, FL

Converse with customers in order to determine details of equipment problems.

Reassemble machines after making repairs or replacing parts.

Travel to customers' stores or offices to service Workstation or small servers.

Provide on call 20x7 emergency repair service and help to install, Reinstall software programs or adjust settings on existing software in order to fix Information system malfunctions.

Advise customers concerning equipment operation, maintenance and configuration. Test new systems in order to ensure that they are in working order

EDUCATION

Bachelor of Science in Management Information Systems, September 2011

Florida Career College, Miami, FL, GPA 3.2

Associates of Science in Computer Network Engineering, September 2009

Florida Career College, Miami, FL, GPA 3.2

CERTIFICATIONS/ACHIEVEMENTS

Diploma of Computer Repair Technician, September 2008

Florida Career College, Miami, FL, GPA 3.2

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