Human Resource Specialist

Natasha Patton Results-driven Human Resource Specialist

*******@*****.*** linkedin.com/in/natasha-patton-a2749447 704-***-**** Charlotte, North Carolina 28210

Motived human resource professional with a proven history of delivering results and exceeding expectations. Strong command of the full cycle recruitment and onboarding processes. Organized and detail-oriented with vast hands-on experience information management. Exceptional ability in managing company talent and engaging the workforce. Strong skills conflict resolutions skills with a collaborative attitude. Proficient in tools and applications such as Microsoft Office (Word, Excel, PowerPoint, Outlook) and Taleo just to name a few.

Strategic HR Planning

Personnel Management

Employee Engagement

Full Cycle Recruitment Process

Talent Acquisitions

Onboarding and Orientations

Payroll & Benefits Processing

Performance Management

HR Information Systems (HRIS)

Education & Training

Master of Business Administration, Human Resource Management

STRAYER UNIVERSITY Charlotte, North Carolina 2017

Bachelor of Science in Business Administration

UNIVERSITY OF NORTH CAROLINA AT PEMBROKE Pembroke, North Carolina 2012

Professional Experience

CONDUENT Charlotte, North Carolina 2015 to Present

A technology-led business process services company servicing businesses and governments with digital platforms.

Recruitment Specialist

Manage the full recruitment life cycle, including background and reference checks. Represent the company at job fairs. Design and manage job opportunity posting on various career search sites and other media. Facilitate the onboarding process. Organize new employee orientations.

Key Accomplishments:

Successfully reduced attrition from 95% in 2016 to 30% in 2017.

Achieved the goal of 22 starts for each weekly new hire class in a year.

TELERX Kings Mountain, North Carolina 2014 to 2015

A leader in multichannel engagement of consumers, patients, healthcare professionals and enterprise personnel.

Customer Service Representative

Administered to inbound customer calls. Placed outbound calls to ensure customer satisfaction and offer products. Processed orders. Performed troubleshooting as needed. Implemented quality assurance regulations on every call.

Key Accomplishments:

Consistently obtained excellent scores from customer satisfaction surveys.

Recognized for timely problem resolution and strong ability to build customer relationships over the phone.

TRU-FINISH BODY SHOP Gastonia, North Carolina 2012 to 2014

An automotive service company providing cleaning and repair for more than 30 years.

Secretary

Directed the overall office management. Managed the electronic filing system as well and confidential information in print. Collaborated with Accounting for payroll information verification and receipts processing. Ensured that all services requests were assigned and completed. Addressed customer concerns.

Key Accomplishments:

Delivered topnotch customer satisfaction by making sure all auto damages are repaired and restored to an excellent working condition.

Recognized for consistently establishing and maintaining loyal relationships with new and existing clients.

Known as everyone's go-to person for exceptional office organization and time management abilities.

Single-handedly managed the front office, addressing all issues and concerns from walk-ins or over the phone.

HELPING HANDS CLEANING SERVICE Gastonia, North Carolina 2010 to 2012

A comprehensive housekeeping and cleaning service recognized on delivering quality results.

Housekeeping Supervisor

Oversaw a team of 4 crew members. Implemented all company standards, making sure that all client instructions are met.

Key Accomplishments:

Delivered topnotch household cleaning and up-keeping for residences measuring 1,200 square feet or more.

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