Project Manager/Client Relations Rep

Elaine M. Forchin

PO Box *****, Tampa Fl *****, Mobile: 201-***-****, email: ***********@***.***

LinkedIn profile link: https://www.linkedin.com/in/elaine-forchin-ba8ab11a/

Qualification: Highly experience with all facets of client relations, inside sales, customer service and

project management.

EXPERIENCE: ALM Media (Real Estate Forum) - New York, NY (Home Office in Tampa, Fl)

2007 - 2017 Client Relationship Manager / Inside Sales Representative

Developed friendly rapport with customers and prospects to facilitate open discussion of their needs and how advertisements could fill those needs.

Respond to customer’s requests, acts as liaison between client and internal departments.

Identify and resolve problems using defined processes, expertise and judgement.

Generate leads, initiate calls and/or emails to prospective customers.

Track and document leads, opportunities, generate proposals, contract renewals, close sales by utilizing Salesforce system.

Accurately maximize client revenue by assisting the Marketing Team to create weekly marketing promos and utilizing the ACT-On marketing software to generate more leads. Attend relevant trade shows & industry conferences to stay current w/market trends.

2004-2007 North Jersey Media Group/Herald newspaper, West Paterson, NJ

Inside Sales Representative

Sell and manage advertising spaces in the Record and the Herald news papers

This includes: responding to proposals, filtering and processing sales leads, generating and refining renewal paperwork, extensive follow-up and documentation, some cold calling, work daily with the Production Dept. on large display Ads that require certain graphics and/or page structure and continuous sales support to the existing client base. Maintained a strong base of industry knowledge including specs, customer demographic preferences and buying styles.

1995 – 2002 WorldCom Communications - 33 Whitehall Street, New York, NY

Manager, Client Relations

Trained & supervised all international Client Relations Reps in daily job operations. Executed departmental efficiency processes which positively impacted profitability and customer satisfaction. Conducted team building to increase morale and motivate team members to reach the goals of the organization.

Participate on daily conference calls as either a contributing member or a team leader.

Addressed technical issues and coordinated with Engineers and Operation Managers to seek

resolutions.

MCI Communications– 201 Centennial Avenue, Piscataway, NJ

1982 – 1995 Senior Project Manager

Develop comprehensive project plans to be shared with Clients as well as Staff Members. Organize & assemble teams with the expertise necessary to handle the project. Maintain liaison with other departments (e.g. Engineering, Overseas Exchange Carriers, Field Service, Operation Center) to ensure all required materials, equipment, cable/satellite facilities are in place prior for final testing . Scheduled weekly conference calls with key players involve with project. Track project performance, specifically to analyze the successful completion of short and long term goals. Deliver project with established scope, budget and timeline

EDUCATION: * Montego Bay Technical Institute, Jamaica – Associate degree in Business Admin.

*Rutgers University, New Brunswick, NJ - Certificate in Communication Technologies

*Berlitz School of Language, N J - 3 years certificate in Japanese Language

*American Management Association, Reston, VA - Certificate in Project Management

AWARDS: 2006 Top Producer / 2005 Million Dollar Club

2001 WorldCom MVP Award / 1998 WorldCom President Club

1994 & 1991 MCI Excellence in Service Award

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