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Customer Service Sales

Location:
Hurst, Texas, United States
Salary:
13$
Posted:
May 29, 2018

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Resume:

Ceres Benita S. Macapagal

**** ********** *****

Fort Worth, TX 76118

817-***-****

ac5nzf@r.postjobfree.com

Bilingual: Spanish/Filipino

Seasoned Customer service/CSA with experience in the operations and duties of various airlines. Highly capable of picking up skills and procedures fast and efficiently to help the company move forward.

Qualifications:

Customer service Responsible inventory control Credit Card processing Computer skills

Leadership 10 years tax Specialist

Telephone Techniques MS proficient Skills

Sales associate Strong Organization Skills

Developed listening skills Multi-Tasking

Work History

DNATA (British Airways)

Customer Service/CSA // August 29 2017- present

Inform passengers for flight gate numbers

Help passengers track down missing luggage

Greet passengers and provide boarding instructions

Check in luggage and confirm items meet federal guidelines

H&R block-

Tax Professional // Fort Worth, Tx // January 2007 to May 2018 //

Researching and understanding tax laws

Meeting clients to gather information and explain option to them

Liaising with HM revenue and customs on your clients behalf

Checking and completing tax forms

Auditing clients tax records

Hallmark Aviation (Korean Air)

Customer Service/CSA // April 2013- September 2017

Check in luggage and confirm items meet federal guidelines

Occasionally helped with unaccompanied minors according to airport procedures

Assisted with security personnel when dealing with unruly passengers

Familiar with changing passenger reservations as requested and confirmed new arrangements

Able to answer customer questions in person and over the phone

Sun Country

Customer Service/CSA // April 2014- December 2017

Inform passengers for flight gate numbers

Helped in passenger arrivals

Baggage handling

Helped clean aircraft

Familiar with operating the jet bridge

Preformed roles as a GSC

Greet passengers and provide boarding instructions

Check in luggage and confirm items meet federal guidelines

Hallmark Aviation (QANTAS)

Customer Service/CSA // September 2013- April 2016

Confirmed flight arrangements

Assist in ticketing/sales

Did OPS operations

Familiar with Oneworld job duties

Inform passengers for flight gate numbers

Greet passengers and provide boarding instructions

Check in luggage and confirm items meet federal guidelines

EDUCATION:

Systems Plus Computer College Graduation date

(School located in the Philippines) 3/27/1990

Angeles University Foundation 3 Year college

(School located in the Philippines)

Holy Family Academy 4 Year High School

(School located in the Philippines)

References upon requests

Keywords

Customer Service, Customer Relations, Sales, MS word, Cash handling, Data Entry



Contact this candidate