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helpdesk support

Atlanta, Georgia, United States
May 29, 2018

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To obtain a position in the information technology field as a computer hardware specialist


Tech Talent South (2017)

Code Immersion course

Central High School (2012)

H.S. Diploma– Central Studies

Computer Skills

Computer Software: Sublime, Symantec, MS Office Professional, MS Outlook, Google Docs, Internet, Typing: 40 wpm

Languages: Ruby, Ruby on Rails

Professional Skills

Web development

Computer troubleshooting

Warehouse and logistics

Retail management

Food service

Professional Experience

Filter Maintenance Technician – June 2017 – December 2017

Purified Air Services, Marietta, GA

Changed HVAC filters in various establishments during business hours

Traveled frequently throughout the Southeastern United States

Worked without supervision

Forklift Operator/Inventory Control Specialist – February 2017 – July 2017

Randstad Manufacturing & Logistics, Fairburn, GA

Operated an electric pallet jack safely throughout the warehouse

Located products in the warehouse with RDT or Vocalette

Ensured product inventory was accurate at all times

Service Desk Analyst – July 2016 – February 2017

EmeSec Incorporated, Tuscaloosa, AL

Served as a Tier 1 help desk technician at the VA Hospital

Performed basic computer and software troubleshooting for VA employees

Educated VA employees on proper computer use

Assembly Line Worker – March 2015 – August 2016

Elwood Staffing, Brookwood, AL

Assembled Mercedes Benz doors at a Johnson Controls facility

Monitored manufactured doors for quality control and safety

Tested completed doors for proper function

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