Resume

Sign in

Technician Microsoft Office

Location:
Lake Elsinore, California, United States
Posted:
May 29, 2018

Contact this candidate

Resume:

Experience Summary

Seasoned Lead Technician (managed on-site technicians) for Microsoft XP to Windows 7 and Windows 7 to 10 migrations. Twenty-plus years of PC user technical support experience with: Customer-facing and remote service, installation, troubleshooting and repair of computers, operating systems, peripheral hardware, and printers. Also, office suite software: Microsoft Office and OpenOffice; telephone technical support; experience with healthcare industry in hospital clean and operating rooms; also, United States defense contractors and Fortune 500 company’s environments with accomplished and complimented customer service principles and skills

Technical Summary

Desktop, laptop, netbook, tablet, smart phone, Bluetooth and radio frequency (RF) mobile devices and printer user technical support. Utilized: APPOS, Remedy, Salesforce, Microsoft Active Directory (AD), Google Administration, CRM, AIMS; Adobe, Aruba, Asus, Dell, HP, Lenovo, Samsung, Sony, Motorola and Citrix/Wyse Thin-client; WebEx, Microsoft Operating Systems Windows XP, 7, and 10; Microsoft Office Suite 2010, 2013 and 2016 (Access, Excel, Outlook E-mail, Word, PowerPoint); Microsoft System Center Configuration Manager (SCCM), Novell Directory Services (NDS). Installation, repair and configuration of Brother, Canon, DataPro, Epson, HP, Intermec, Lexmark, OTC, Panasonic, Tally, Toshiba, Xerox, and Zebra printers. Also, utilized: Absolute, Kaspersky, McAfee Solidcore, Norton, Trend Micro, Novell ZenWorks, OpenOffice; GroupWise; Internet, IP and IP printing; Local Area Network (LAN), AV systems, software training, digital multi-meter, VoIP, and Cat5e/6 network cabling, Microsoft batch files and PowerShell

Experience Detail + High School diploma received

Refresh Technician Rose International Kaiser Permanente Corona, CA August 2017 to December 2017 (On-call)

On-site technician for desktop and laptop refresh from Windows 7 to Windows 7 with hardware replacement

Utilized APPOS to image workstations and installed application software and tested for functionality

Performed asset management for all devices being installed or removed for accounting purposes

Environment: APPOS, McAfee Solidcore, Microsoft Windows 7, and 10, HP desktops and laptops, network, Internet

Refresh Technician Teksystems Telogis Aliso Viejo, CA March 2017 to July 2017 (On-call)

On-site technician for desktop and laptop refresh from Windows 7 to Windows 10 with hardware replacement

Consulted with client to determine and document data locations for transfer of data for computer replacement

Backup and restore user data to computer and installed custom-list of applications and printers and tested for functionality

Performed asset management for all devices being installed or removed for accounting purposes

Environment: Microsoft Windows XP, 7 and 10, Dell desktops and laptops, network, Internet, HP and Xerox printers, IP printing

Refresh Technician Teksystems Allergan Irvine, CA May 2016 to December 2016 (On-call)

On-site technician for desktop and laptop refresh from Windows 7 to Windows 7 (new image) with hardware replacement

Wrote Microsoft batch file to save 5 or more minutes per desktop or laptop custom configuration for end-user

Consulted with client to determine and document data locations for transfer of data for computer replacement

Backup and restore user data to computer and installed custom-list of applications and printers and tested for functionality

Installed HP and Xerox printers on Windows 7 computers

Environment: Microsoft Windows XP and 7, ServiceNow, Lenovo desktops and laptops, Internet, HP and Xerox printers

Refresh Technician Teksystems Hoag Hospital Newport Beach, CA March 2016 to May 2016 (On-call)

On-site technician for desktop refresh from Windows XP to Windows 7 with hardware replacement

Backup and restore user data to computer and installed custom-list of applications and HP and Xerox printers

Performed asset management for all devices being installed or removed for accounting purposes

Environment: Microsoft Windows 7 and XP, Dell laptops and PCs, network, Internet, HP and Xerox printers, IP printing

Lead Technician Infovision National project: CRC Health Care December 2014 to March 2015 (On-call)

On-site lead technician for desktop and laptop refresh from Windows XP to Windows 7 with hardware replacement

Consulted with client to determine and document data locations

Backup and restore user data to computer and installed custom-list of applications and printers and tested for functionality

Installed HP and Xerox printers on Windows 7 computers

Performed asset management for all devices being installed or removed for accounting purposes

Environment: Microsoft Windows 7 and XP, Lenovo laptops and PCs, network, Internet, HP and Xerox printers, IP printing

Experience Detail (continued)

Lead Technician Advantage Resourcing National project: Bimbo Bakeries USA June 2014 to November 2014 (On-call)

On-site lead technician for desktop and laptop refresh from Windows XP to Windows 7; in-place or with hardware replacement

Managed on-site technicians while installing and configuring Windows XP to Windows 7 computers

Consulted with client to determine and document data locations

Backed up user data from Windows XP systems, then imaged desktop or laptop computers with Windows 7

Restored user data to computer and installed custom-list of applications and printers and tested for functionality

Installed HP printers, including MFPs on Windows 7 computers

Performed asset management for all devices being installed or removed for accounting purposes

Environment: Microsoft Windows 7 and XP, Dell and HP laptops and PCs, network, Internet, HP printers, IP printing

Technical Support APEX Systems Project: Cardinal Health Ontario, CA January 2014 to May 2014 (On-call)

Administrator for AIMS warehouse managing software

Provided end-user technical support for and repair of PCs, laptops, printers, and Microsoft Office suite of software

Created and maintained Microsoft Excel spreadsheet and performed inventory of all printing devices and RF devices

Created ongoing Radio Frequency (RF) device inventory reports for management

Backed up user data from Windows XP systems, then imaged desktop or laptop computers with Windows 7

Restored user data to computer and installed custom-list of applications and printers and tested for functionality

Performed asset management for all devices being installed or removed for accounting purposes

Environment: Microsoft Windows 7 and XP, Dell and HP laptops and PCs, Motorola RF devices, network, Internet, Brother, HP, Intermec, Lexmark, Tally, Zebra, IP printing

Lead Technician Allied Digital National project: Wells Fargo October 2013 to November 2013 (On-call)

On-site lead technician for desktop and laptop refresh from Windows XP to Windows 7; in-place or with hardware replacement

Managed on-site technicians while installing and configuring Windows XP to Windows 7 computers

Backed up user data from computer, imaged desktop or laptop computers with Windows 7

Installed custom-list of applications determined by user profile and tested applications for functionality

Restored user data to computer; confirmed Check Point Endpoint security functionality

Performed asset management for all devices being installed or removed for accounting purposes

Environment: Microsoft Windows 7 and XP, Lenovo PCs and laptops, network, Internet

Dell Technician Go2IT Group National project: Experian February 2013 to May 2013 (On-call)

On-site technician for desktop and laptop refresh from Windows XP to Windows 7; in-place or with hardware replacement

Consulted with executive clients to determine and document software installations and all customizations of installed software

Used Microsoft Software Center to download and install needed application packages

Determined and installed RAM into Dell laptops - Installed and configured McAfee Safeboot

Updated Dell tablets (Windows 8) with BIOS and software upgrades; replaced batteries

Environment: Microsoft Windows XP and 7, Dell and HP PCs and laptops, McAfee, Microsoft System Center Configuration Manager (SCCM), Internet, IP network printing

Microsoft Technician SmartSource Project: Microsoft Costa Mesa, CA October 2012 to January 2013 (On-call)

Diagnosed and repaired (including removing viruses) customers computers using Microsoft proprietary software utilities

Documented all procedures used and results of repairs for customers computers in CRM

Installations of Microsoft Windows 7 and 8 operating systems, installations of Microsoft Office 2010

Removed and replaced computer components for repair of customers computers and installed device drivers

Called customers verbalizing price quotes and repair details - Worked with manufacturers for RMAs

Environment: Microsoft Windows 8, 7 and XP, PCs, Surface, tablets and Ultrabooks, Asus, Dell, HP, Lenovo, Samsung, Sony, Toshiba, Excel, IP, Paragon, network, Internet

Implementation Resource Xerox Corporation Remote Resource: Lake Elsinore, CA April 2012 to June 2012

Remote lead technician: Provided telephone technical support to remote on-site technicians

Updated on-line system for Managed Print Services (MPS) with Excel spreadsheet data (validation) from source documents

Performed asset management for all devices being removed for accounting purposes of Fortune 500 companies

Environment: Xerox, Brother, Canon, HP, Kyocera, Excel, Word, Windows 7 and XP, IP network printing, Internet



Contact this candidate